LA Plaza Village Apartments

This is a warning for anyone considering moving in, and especially for current residents preparing to move out. I’ve lived in multiple Greystar-managed apartments over the years and always had positive experiences. Unfortunately, this property has been the complete opposite. The leasing office is disorganized and consistently unresponsive. I had to remind them multiple times just to renew my lease or start the move-out process because emails would sit unanswered for months. After moving out, I received an incorrect move-out statement that overcharged me for half of a month rent after lease end date— even the move-out date listed was wrong. I contacted the office immediately, and they directed me to a Greystar specialist. The specialist responded, but she told me she had reached out to the leasing office and they never replied to her requests to correct the statement. As a result, the issue went unresolved for over six months, and then I received a notice from a debt collector based on the same inaccurate charges. I’ve called and emailed the leasing office many times and have never received a response. This level of negligence is unacceptable. If you value accurate billing and basic communication, be extremely cautious with this property. I recommend avoiding this leasing office if possible.

I lived in this apartment complex last year and experienced several serious issues that future tenants should be aware of. First, my mail was stolen directly from my locked mailbox. I notified the leasing office immediately and requested that the mailbox lock be changed and that they speak with the mail carrier about the issue. Despite following up multiple times, management did not take any action. Their only response was an email stating that “no one else has access to your mailbox, but we can change the locks.” The locks were never changed. Both USPS and local police were notified, as the stolen mail included credit cards that were later used fraudulently. Unfortunately, the management provided no assistance or concern throughout the process. Second, after moving out, I did not receive my security deposit back. Be prepared to owe money at the end of your lease instead of receiving a deposit, regardless of how clean you leave the apartment. Overall, the management here is unresponsive and takes little accountability for residents’ concerns. Once your lease is signed, communication and support appear to end. I recommend future applicants proceed with caution and thoroughly document everything during their time living here. Edited to address management's false accusations: I wish I could change my one-star review to zero. The people who run this place are unprofessional and rely on gaslighting rather than accountability. Their response to my review is filled with inaccuracies, even though I have dated email threads that clearly prove everything I’ve said. For example, they claimed I refused their offer to change the mailbox lock — that’s false. I was the one who repeatedly requested that they change the lock, while they dismissed my concerns and insisted no one was stealing my mail. They also stated that they asked me to file a police report---another lie. I took that step and filed the police report without any input from them immediately after I was notified of identity theft, which they are fully aware of since I emailed corporate stating that I was taking this action. Their pattern of rewriting events to protect themselves rather than address serious issues is exactly why future tenants should be cautious. Beware of this place.

Living here is great. It’s nice, clean, and very quiet. The gym, pool, amenities, and dog park are always well-maintained. The staff are friendly and welcoming. Office leasing agent Allen is always very helpful, and maintenance is prompt. Plus, there’s an EV charging station available.

I had a very smooth leasing and move-in experience. Allen was super helpful answering all my questions. Though he is very busy, he neither turned down a call nor brush me off. The building has great amenities and the apartments and appliances are of high quality. The security team are also very nice and they helped me pack my items when moving in, even in the middle of the night. So far, my experience has been great.

The inside of the apartment itself was well-maintained and comfortable. The staff and maintenance crew worked hard and were responsive when issues inside the unit came up. The gym was also kept clean, which I appreciated. Unfortunately, there were a number of ongoing problems that made living here frustrating. The elevator was broken for over a year, which was a serious inconvenience. There was a large homeless encampment right outside our window . Many neighbors ignored the no-smoking policy, and the smell would come into my unit. The dog park had a rodent problem, and it didn’t seem to be addressed. The parking situation was another major issue, the parking gates constantly broke down, and the parking manager was consistently rude and unhelpful. On top of that, fees kept increasing with little to no notice, and package “room” theft was a recurring problem. This place has potential, and it’s clear that some employees are doing their best. But for the price and the ongoing issues, I wouldn’t recommend it unless major improvements are made

I moved here when the building have been built in May 2019 and I've seen the building go COMPLETELY DOWNHILL with multiple managers coming and going along with no real maintaining of the building, but somehow they wanna charge more for random services. For what you're paying for rent in these apartments it's completely not worth it to be honest. Now all you experience is a lack of management, trash and dog pee and poop always in the hallways Along with break ins which I've experienced with my car and my bike was stolen from the alleged "Bike room". No real management for the building they are completely unreliable and unprofessional from what I've experienced from the first year of moving here. Buffalo Wild Wings and the poor responsibility of the security have completely Ruined this building. They're way better and livable places to move to. Save yourself. DO NOT MOVE HERE. You’ve been warned.

Allen was super helpful when I got my apartment. It’s busy during the summertime, so sometimes it took a second to hear back; but all of my questions were answered and he was really thorough with showing me how everything works here. Also Cristin was super helpful as well. Thanks guys! Love the apartment.

Living here was one of the most frustrating experiences I’ve ever had with an apartment. Elevator Issues: The elevator was broken for over a year, which was a huge inconvenience. To access an elevator, you had to walk to the other side of the building, which was especially frustrating when carrying groceries or heavy items. Parking: When we moved in, we were only allowed one residential spot and had to go through the parking manager for an additional space. It took him weeks to assign me a spot, and when my car was broken into, his response was careless and unprofessional. He told me the break-in happened days earlier but didn’t notify me because it was “too much paperwork” to figure out whose car it was. On top of that, he sent information to the wrong email address, and I had to repeatedly follow up to even get photos of the damage. In addition, I would constantly have people park in my assigned parking spot when I had notified the parking manager of an incident in the beginning, he said that he would put a tow tag on the car But when I saw that the spot was empty I went to go grab my car from the bottom level to bring it back to my spot and that same individual who was working at CVS parked on that spot. If there was a tow tag he would’ve not parked there again. In addition, since I was parking in the retail area, I was told by Security that they do not handle that area. So if someone was in my spot, I would have to reach out to the parking manager and not security. Paying $150 a month for parking with this level of negligence is absurd. Package Issues: Packages constantly went missing, arrived opened, or were delayed in the overflow room. To retrieve packages, you had to call Security—and I often waited 20–30 minutes or more. One time I was told they “forgot”. Another time I was already waiting over 20 minutes so I called again and was told the guard went on lunch. I was then told he should be there in 20 minutes. I was not going to wait 40 minutes. Simple communication could have avoided wasting residents’ time, but that was consistently lacking. Lease Renewal Failures: When my lease ended, I was on month-to-month and intended to sign a new lease. I called multiple times after receiving a voicemail from the leasing office, but no one followed up or provided me with a new lease. Communication with management was basically nonexistent. Excessive Fees: On top of high rent, you’re hit with charges for parking, valet trash, trash, water, gas, and electricity. For what you pay here, you can absolutely find a better and more affordable apartment elsewhere. Noise & Safety Issues: This happened more so in the beginning when we first moved in. Fire alarms went off randomly at all hours, sometimes at midnight, and it wasn’t during testing periods. It would happen so often that you wouldn’t even know if it was real or not. There’s also a homeless encampment on the B side on Hill Street. They’re always starting fires Deposit Deductions: After moving out, I gave proper notice and requested itemized receipts for deductions from my deposit. California law requires landlords to provide receipts within 21 days, but I received nothing. Instead, I was charged $180 for “full cleaning” (even though I deep cleaned before leaving) and $121.78 for “full paint” (despite normal wear and tear and no wall damage). I emailed management four times and called twice, but their voicemail box was full and I never got a response. Attached is the “ itemized receipt” I received. This is unacceptable and not compliant with the law. The Only Positive: The maintenance and cleaning staff were excellent—very kind and quick to resolve any issues, often within the same day. Unfortunately, they are the only bright spot in an otherwise terrible experience. Final Thoughts: Between the broken elevator, awful parking situation, package thefts, poor communication, fees, random fire alarms, and illegal deposit deductions, I cannot recommend living here. If you’re considering this apartment, save yourself the frustration and look somewhere else.

The last few months living here have literally been hell, and I don't appreciate being ignored when there is an issue I have been trying to address for over 8 weeks. Regardless of how unfair or obvious a situation is, the apartment leadership will delay in addressing it and expect you to keep forking over rent all the while gaslighting or ignoring you. I came here while in medical residency over a year and an half ago, and since about 6 months ago the quality of the tenants they are allowing to move in here has declined. It is already tough because the reaction to the protests which have become regular (monthly almost) is to shut down freeways and other areas. I don't disagree with the protests, but there definitely has been an increase in shutdowns of major roadways and freeways around the apartment, and unhoused folks leaving an increasing amount of trash near the driveway. I would recommend all professionals stay away.

Living here was one of the most frustrating experiences I've ever had with an apartment. Elevator Issues: The elevator was broken for over a year, which was a huge inconvenience. To access an elevator, you had to walk to the other side of the building, which was especially frustrating when carrying groceries or heavy items. Parking: When we moved in, we were only allowed one residential spot and had to go through the parking manager for an additional space. It took him weeks to assign me a spot, and when my car was broken into, his response was careless and unprofessional. He told me the break-in happened days earlier but didn't notify me because it was "too much paperwork" to figure out whose car it was. On top of that, he sent information to the wrong email address, and I had to repeatedly follow up to even get photos of the damage. In addition, I would constantly have people park in my assigned parking spot when I had notified the parking manager of an incident in the beginning, he said that he would put a tow tag on the car But when I saw that the spot was empty I went to go grab my car from the bottom level to bring it back to my spot and that same individual who was working at CVS parked on that spot. If there was a tow tag he would've not parked there again. In addition, since I was parking in the retail area, I was told by Security that they do not handle that area. So if someone was in my spot, I would have to reach out to the parking manager and not security. Paying $150 a month for parking with this level of negligence is absurd. Package Issues: Packages constantly went missing, arrived opened, or were delayed in the overflow room. To retrieve packages, you had to call Security--and I often waited 20-30 minutes or more. One time I was told they "forgot". Another time I was already waiting over 20 minutes so I called again and was told the guard went on lunch. I was then told he should be there in 20 minutes. I was not going to wait 40 minutes. Simple communication could have avoided wasting residents' time, but that was consistently lacking. Lease Renewal Failures: When my lease ended, I was on month-to-month and intended to sign a new lease. I called multiple times after receiving a voicemail from the leasing office, but no one followed up or provided me with a new lease. Communication with management was basically nonexistent. Excessive Fees: On top of high rent, you're hit with charges for parking, valet trash, trash, water, gas, and electricity. For what you pay here, you can absolutely find a better and more affordable apartment elsewhere. Noise & Safety Issues: This happened more so in the beginning when we first moved in. Fire alarms went off randomly at all hours, sometimes at midnight, and it wasn't during testing periods. It would happen so often that you wouldn't even know if it was real or not. There's also a homeless encampment on the B side on Hill Street. They're always starting fires Deposit Deductions: After moving out, I gave proper notice and requested itemized receipts for deductions from my deposit. California law requires landlords to provide receipts within 21 days, but I received nothing. Instead, I was charged $180 for "full cleaning" (even though I deep cleaned before leaving) and $121.78 for "full paint" (despite normal wear and tear and no wall damage). I emailed management four times and called twice, but their voicemail box was full and I never got a response. Attached is the " itemized receipt" I received. This is unacceptable and not compliant with the law. The Only Positive: The maintenance and cleaning staff were excellent--very kind and quick to resolve any issues, often within the same day. Unfortunately, they are the only bright spot in an otherwise terrible experience. Final Thoughts: Between the broken elevator, awful parking situation, package thefts, poor communication, fees, random fire alarms, and illegal deposit deductions, I cannot recommend living here. If you're considering this apartment, save yourself the frustration and look somewhere else.

Now that I don't live there anymore, I want to give my honest take on living in this apartment building. First off, I want to say this review has nothing to do with the staff that maintains the building on a day-to-day basis. The security staff, headed by Gilbert, and the maintenance staff, led by Joshua, are top tier and are really the only reason this building has not turned into an absolutely dump. It almost makes me sad to have to write this because they are great people. The apartment units are modern, but pretty much what you'd find standard for this type of building in this area. But honestly, the amenities are not very well maintained. For instance, they stopped heating the pool at a certain point, then the hot tub would get burning hot. The gym is very small for the amount of tenants in the building. But I will say you should definitely live elsewhere. Living in this area is not good for your mental health. There are too many sick and homeless people lingering outside the building at all times, many of them don't care about your life or their own. Even scarier than Skid Row, because the homeless folk who live around this building are the loners who aren't civilized enough to live over there. Here, you truly get to see the tragedy that is the homelessness crisis of Los Angeles, but hey at least there's an in-building Buffalo Wild Wings and CVS. Also, this apartment nickel and dimes you for everything. Don't expect to get your deposit back. They charge you a repainting fee and a cleaning fee when you leave, regardless of how you leave the apartment. In fact, the Greystar representative told me that virtually no one leaves the building without being charged a cleaning fee. You'll also see these fees on your monthly bill: Building Loss Protection Fee - $15 Trash Valet Fee - $30 Utility Admin Fee - $10 Pest Control - $3 Parking Fee - $125 You're only allowed to have two people inside the building at any time, unless you rent the clubhouse. They also charge you $100 per hour to use the clubhouse if you want to have people over.

My complex has potential but its too large to maintain. From my experience, there's no follow through. Service requests are not done in a timely manner nor do they get done sometimes. People let their pets piss / poop all over. The parking structure is a mess. It's a very big hassle because it's shared with other businesses. A lot of homeless around. It's just not catered to the tenants which is unfortunate.

Overall the experience here is pretty good. Allen has been super helpful, always responded and reacted promptly to the issues that I told him.

Once you are in and renting, the leasing agents give the worst service, they don't return your calls or emails, and don't really know how to do their job! Instead of taking notes on your name/number to call you back, they advise you to call them back. They are not transparent and almost sounds like they are reading information off the paper when taking to you. Poor service overall! Don't expect to get your deposit back!!! They say the cleaning fee $180 will be taken out (ok) and painting job will be done of the full unit after 3 years of living there. However I lived there 13months, took care of the walls, no holes/scratches/smudges, yet $205 was taken out from my deposit. Miscellaneous fees are taken out all the time, and when you move out you pay additional utilities for future month you are not there. I paid $475 in future miscellaneous bills. Elevators and parking gates often break or power goes out, and they are super slow to respond or fix in timely manner. Would not recommend living here!

Dear Management, Thanks for this reply. To be clear, the concern is not discrepancies between the lease and monthly billed amounts (which of course would be not just unwelcome, but, in fact, actionable), but rather the discrepancy between listed base rent and what you will eventually be required pay to live here due to "resort-fee" type markups (e.g., the building charging us for its paying the utility bills, for useless compulsory "valet" trash (in addition to a "regular" trash fee), and for routine pest control), as was pointed out by other reviewers. Hence the "look before you leap."

Allen is seriously the best. From the moment I first toured La Plaza Village, he made the whole process super easy and welcoming. He's always friendly, always smiling, and just has great energy. Any time I've needed something, he's on it the same day; no follow-ups needed. It's rare to find someone in leasing who's this responsive and genuinely helpful. Really appreciate how on top of everything he is. He makes my living experience here pleasant.

I've been living here since March 2021. I'll be moving out soon, but if I could stay longer, I would. I intentionally chose to live on the A side, mainly in hopes to have more security maintenance. I've only had my package stolen once, but I blame the mail carrier for leaving outside of my parcel locker. Security officers were always attentive. I had an unfortunate incident of a dog attack in front of the elevators but security officers arrived within 2-3 minutes without us alerting them. Maintenance staff were always prompt to fix my appliances. I was given decent promotions every time I signed for another lease, which was twice. The apartment isn't great with being sound proof. We have frequent concerts and events nearby and I can hear them with all my windows closed. Occasionally, music can get loud when neighbors have them on blast and I can hear them yell. However, I do appreciate having reasonable and quiet neighbors throughout my years here. I hated trash valet in the beginning, but I think it's quite nice now. I've also only had pest issues with ants once, which was resolved quite easily with some sprays I bought on Amazon. As a side note, I've never used any of the amenities on the B side, so I can't speak for that side. However, looking at some other negative reviews, I think my experience was much different, given that I stayed in the A side, top floor, with great neighbors. Also, the homeless were quite depressing to see every time I leave and enter the apartment, but they started cleaning the area up (near the A side) around July 2024, so it's been quite nice. Overall, I loved my stay here. I still recommend the apartment to my friends. If you're considering this apartment, I highly recommend staying on the A side, top floor (to avoid noise from footsteps).

I moved here when the building have been built in May 2019 and I've seen the building go COMPLETELY DOWNHILL with multiple managers coming and going along with no real maintaining of the building, but somehow they wanna charge more for random services. For what you're paying for rent in these apartments it's completely not worth it to be honest. Now all you experience is a lack of management, trash and dog pee and poop always in the hallways Along with break ins which I've experienced with my car and my bike was stolen from the alleged "Bike room". No real management for the building they are completely unreliable and unprofessional from what I've experienced from the first year of moving here. Buffalo Wild Wings and the poor responsibility of the security have completely Ruined this building. They're way better and livable places to move to. Save yourself. I'm moving out.

There's a neighbor above me who won't stop playing Lana del Rey repeatedly, 24/7. I'm already depressed and I'm on the verge of cutting myself

Would you like a safe place to live? Would you like to be informed if something unsafe is happening where you live? Do you value your safety and the safety of your family? Well this could come as a shock. Since we have lived here, - Someone's car has been stolen in front of the Apartment Complex adjacent to the Fort Moore Memorial. - Our car tires were stolen (incident date: 8/26/2022 - 8/27/2022) in the middle of the night from inside the gated parking garage - Our friend and neighbor's apartment was broken into where they had material items stolen Yet with these things occurring our management office continues to put out daily emails to our residents that state "It was a quiet day at your community" when it really hasn't been. As a matter of fact, since our tires were stolen right out of the parking garage on either 8/26 or 8/27 (because we don't know the exact time between 9PM and 11AM the next day) the management team has sent out 18 emails to residents in which none of those emails indicates that there was theft on the property or an email encouraging members of our community to be safe and lock their doors and protect their belongings. It seems to be a distribution of misinformation that could potentially lead to residents being put in dangerous situations. My goal for this post is to help inform you as a reader so that you can weigh your options when it comes to your safety. I hope, that although there may be enough cameras to meet minimum standards as well as a courtesy patrol to operate in a minimum capacity, that our management team and the Greystar Property Development (or Management Teams) put more efforts to protect their residence from these dangers.

I am changing my previous rating and lowering it to 3 stars. Here are the reasons why: 1. Constant Fire Alarms: I have been here almost 2 months and we've had numerous fire alarms go off during that span. They occur at random hours and there was a time it happened 3 days in a row. We had another group of fire alarms go off last night around 1AM. 2. Marijuana usage inside tenant units causing the floor and balcony to smell like smoke: I think this could be a cause to the fire alarms going off. It's just my guess. There are tenants that smoke outside on the street which is fine. The smell coming from the units are very strong and it becomes frustrating that we need to have our doors, windows, and balcony doors closed because the smell always tends to come in. There have been a few times I've spotted people smoking inside the complex along the walkways. Solution: Increase the amount of property walkthroughs throughout the day. As of now, I don't think any property walkthroughs are done aside from security walking around. Increase the fines and send constant notices of smoking rules for the property. 3. No estimated time of completion for services: The CVS elevator has been "scheduled for repair" for as long as I've been here with no indication when repairs would start or when we can expect to have it fixed. The hill street garage door is also broken and is now permanent closed until repairs. Solution: Have more transparency with projects and include a start date and estimated time of completion. 4. Dog Park cleanliness: dog owners need to do a better job picking up after their pets. The cleaning staff do a great job when they're there in the morning, however, during the day the park is filled with dog poop. Dog owners should know that if they use the dog park, their pet is more than likely to poop. Solution: I'm not sure about this one, maybe they can add a security camera to the dog park to keep pet owners in check. Side note: Cleaning staff and security have been great. There is always someone cleaning and keeping the areas tidy. Security is always walking around and doing their job. We need for the property staff to improve and be more transparent with us. This place is too nice to be receiving low ratings.

Julia is simply the best and made us feel welcome and right at home. That was six months ago. UPDATE: DO NOT RENT HERE. The homeless are out of control, and I was almost stabbed entering my apartment, and management had a nasty attitude towards the situation, telling me maybe it's my fault that my phone was dead as I was sitting in the lobby and explaining that's why I couldn't call 911. Multiple times I have come home to homeless people sleeping in hallways or stairs, as well as the homeless getting in and spray-painting the walls. You can't walk in the area after 8:00 p.m. Please, if you want a safe apartment, don't pick this one. There is a reason why they are cheap apartments; it's not worth your life, especially if you can't depend on security.

Update: Management replied to my comment here stating that they noticed I have reposted my comment. Yes I have. I have the freedom to write a review on google or yelp. It is not my fault that the truth bothers you Leslie and Yolanda so much. It has been two weeks since our unit was left damaged and stolen goods by maintenance. Me and my husband raised this complaint over two weeks ago to La Plaza Management and wrote a formal complaint exactly two weeks ago to manager Leslie and other cc'ed agents. We were told it would be forwarded over to regional to resolve this issue. We have not heard back in regards to any resolution nor even a progress update. There is no expression of empathy towards tenants who are now living in this unit with their belongings stolen and their unit even more damaged.

Update again 6/11/24-- Garage door to get in apartment more conveniently has been broken for a month now so you have to wait in traffic 10-15 min longer to get in your home... still a million rats coming out trash cans and animal waste bins when you walk out your front door they removed some but the 3rd floor B side still has them and the dog park. the easier solution would be get trash cans with retractable lids so they can get in but can't get out and are trapped, replace all pet waste bins with the lids like the ones at the dog park and clean up dog poop so rats don't use it as food.. put traps in the bushes etc. I'm having to drive a rental car because my car was rear ended and is in the body shop and security tells me i have to buy another garage pass instead of letting me sign out a temporary one so now i have to sneak in my own parking spot and i'm in an electric vehicle as a rental and they want me to pay to park in the pubic area to charge even though I live here... this place is honestly a hoax. my old complex in studio city gave temp parking passes or a card you can swipe at the gate along with your car sticker... and anyone could charge in public places.

I recently toured the La Plaza near downtown LA. The building is so beautiful! I love all of the amenities throughout the building. Everyone in the office was so professional and answered all of my questions on the tour. Even the Manager Cara came out and greeted us. At all other buildings the manager acted to busy or was just rude. Customer service is so important when you are looking for a place to live. After going to a few other buildings in the area, this is by far the best property with the best staff. You can truly tell that they care about the building. Love love this place We aren't looking to rent until November, but I can guarantee you we will be back.

I have lived in this apartment for 3 years now. All i can advise is to NOT MOVE IN whatever you do. Management is rude and unhelpful and will ignore you at all costs to not resolve any issues. I also would like to warn about the the hidden fees of pest control and trash valet among other fees that you pay for monthly. Fees of which are presented with the Form Lease, when it is often too late because you have already paid a non-refundable application fee, administrative fee and security security deposit. (Currently court case with Greystar in Colorado about this) These services are actually either being ignored or making the pest problem worse such as the valet trash, where garbage bags (food and dirty nappies)are left constantly in the corridor. Pest control is a basic service services in California state law that a landlord should provide and should cost a lot less then the fees. So given the current state of the pest problem within the building that myself and other Neighbour's are experiencing it seems these are really just "hidden tax" and Greystar is being negligent and not actually caring about the health and safety of their tenants. I HAVE OVER 20 ROACHES IN MY UNIT PER DAY AND MANAGMENT HAS NEGLECTED THIS ISSUE FOR OVER A MONTH.

When we first moved in we were super happy, like many of the other reviews here. The property is beautiful and it has great amenities, I can't deny that. The pool is great for entertaining and the gym is always clean. My only complaint about the building itself is that the hot tub is broken at least once every 3 months it seems. I'm a current resident and honestly am so disappointed in how this place is managed. There have been so many issues and safety concerns since we moved in about a year and a half ago. We are paying too much money to be constantly stressed about living here. The real issues lies within safety. Within 7 months of moving in, our storage unit on the 8th floor (you need a fob for the building, and a separate key for the storage unit) was broken into and we had over $1,500 worth of items stolen, including a bike, camping gear, and hiking gear. We filed a police report and contacted the manager of the building. After about 2 months of emailing back and forth, we never heard any answer to what happened. On another occasion, I was walking upstairs after a night out and found a man, with his genitals out and a bottle of alcohol, passed out in the stairwell. I called security but never heard how the issue was resolved or how it would be prevented in the future. Most recently, and the main reason for me posting today, they have admitted that unhoused individuals have been breaking in and tampering with our boiler systems and fire alarms. We have had our fire alarms go off 7 times in the last month, mostly in the middle of the night at 4am. I have emailed and called the leasing office and asked to speak with a manager (I know, I know, very Karen of me) but haven't been reached out to yet. Continuous fire alarms are so dangerous, let's just hope there isn't a real fire because no one has any confidence in the alarms being real. Every time the alarm goes off, no one goes outside because we just all assume it's fake. SCARY. I'm hoping this review encourages management to finally address the root of these issues and find some solutions. A few honorable mentions I didn't discuss above: - Cars vandalized (not ours) and wheels stolen from our secure parking garages - Graffiti in our elevators - Packages constantly stolen from the mail room (the solution? Requiring ID for all packages...but you have to call and wait on security) Just so I'm not being completely negative, the best part of living here? The Maintenance team is amazing!! Quick responses, always happy, always kind.

I'm a new tenant and I have to say I really love this place. I feel super safe and everyone I've met so far is nice. What a view of LA! and the process was so smooth thanks to Allen. He has been nothing short of amazing with everything!!

We are looking for a short term lease within the downtown district because we have a temporary project for work. Mark at the concierge was so sweet and definitely excellent customer service skills. He gave us the details about the lease on the apartments Starting at $1800 for a Studio and $2400 for a 1 bedroom. Love the Keyless entry door. Right next to Chinatown, and Walking distance to the Union Station. If you are looking for a place within downtown, must check out the LA Plaza and ask for Mark! He's awesome!

Allen in leasing was incredibly helpful, warm, and welcoming! He went above and beyond my expectations and did it all despite having a couple folks waiting on him for his help. True professional and would recommend leasing here if you are considering.

I wanted to take the time to write a review. I was very pleased when I entered the building by how nice all of the staff was. As soon as I arrived I met Denise and she was very knowledgeable about the area and was able to assist me with all of my questions. The building itself is well maintained, beautiful, and peaceful. It is what I'm currently looking for. On my way out of the building I spoke with a resident who let me know how much of a pleasure it has been living at LA Plaza and how safe and homely it feels! I am sold on this building! :-) Thanks again to the Staff!

Allen made the leasing process so smooth. I only apply to apartments where I can speak to an actual person instead of perpetual voicemails and Allen took it upon himself to be a reliable point of contact. Within ONE WEEK of calling and asking questions, I was fully moved in. I love it here. Parking is secure, great amount of space, neighbors are chill and very convenient right next to the highway. La Plaza has every amenity I'll ever need & I see myself here for the foreseeable future. Thanks Allen!

Office is friendly. Building is nice but the residents suck. They never clean up after their dogs. Like never. Also the laundry machine is GARBAGE. Ruined every white clothes I own because of the laundry machine there. It leaves crazy stains on all your white clothes. I moved out because of the laundry machine being trash and residents never cleaning up after their dogs.

If you have a rat phobia do not move here so many rats they tell you rent is 2200$ and you end up paying around 2600$

I hope this helps those that need help choosing this community. Examples included (I don't know the details of what transpired). I have recently moved in to La Plaza Village with my girlfriend & lived here for about 3 months now. So far, I enjoy the place. I honestly would recommend this community. The community is way nicer than other places I've experienced. The thing that stands out the most to me is the staff. I appreciate Allen & Julia for helping us find a home. They were a great team! When Julia was unavailable (due to some time off). Allen was there to go above and beyond to meet our needs. All questions were answered and customer service was delivered. The leasing office phone are always going off so I'm sure they're busy. So I appreciate the hard work & I do realize that I was very difficult to deal with, in regards to finalizing the lease but all accommodations were fair & questions answered I also appreciate the security. 24 hours security is very much appreciated and important to a community like La plaza. I hope they can hire more security to be around a little more but I understand that staffing shifts can be difficult at times. With the small group of people they do have, they should be recognized for the work they do. First example, unfortunately I'm not to happy with my upstairs neighbors. They seem to fight often in the middle of the night. Understandably they're not a reflection of La Plaza. Just some bad apples. But the 24 hour security comes in handy. We've called them a few times to control the noise and they have handled the noise every single time. Sorry I don't know the names but thank you to all the security staff. If you're reading this you guys have helped with my comfort in this community. I'm sure others feel the same. Second Example, (I don't know the details of what transpired) unfortunately a neighbors tires/rims were being stolen from. The right side of the cars tires/rims were taken out and the car was place on bricks. The left side of the car was unsuccessful in being taken out. Until either someone or security noticed what was happening and put a stop to it. I hate to admit this event. It's why I hope they add more security. To continue to stop this from happening. Thank you to anyone that stopped this. I can only assume this is what happened. I don't know the details of what happened. But I later found that the owner of the car got the car fixed, thankfully.

Going on my 3rd year of living at this beautiful community. A huge thank you to the LA Plaza team, you've taken away so much stress that the pandemic brought by your kindness & willingness to jump through hoops to ensure we residents have a peaceful and happy living experience. Thank you

When i lived on B side i had no problems except my packages kept getting stolen. I moved to A side now my AC barely works and it's the middle of the summer i keep complaining and they keep saying they fixed it but havnt. Also i i have mildew in and around my bathroom walls and door, constant complaining and then keep saying they dont see a problem and brushing it under the rug. I've never had so many problems with an apartment before i cant wait to move out!

I don't live here, but did a last minute tour that Julia was able to squeeze me in on a Saturday. Her vibe and personality is a 10/10. I had toured a few other places around the area, and there's no leasing agents like Julia. I really hope she's appreciated there, because she made my day brighter. Someone leased the unit we wanted at the very moment I tried to sign up! Darn!! But it's ok, it wasn't meant for me. Next time! I'm still optimistic and the world needs more Julias. Anyway, Alina had the most bland agent I've ever encountered. Yeck!

Broken retail elevator for almost a year, broken lounge side door for about the same time, parking lot entrance and exit arms always broken, a whole entire ticket booth missing with wire exposed on the Ceasar Chavez exit, graffiti, filthy stairwells, urinated carpets throughout the building from dog owners that allow their dogs to make a mess in the hallways and pool area turf, broken bbq counters, and none can get fixed or professionally cleaned; yet there's a full renovation of the Hill St. lobby??? Can someone please make this make sense?! Where do the priorities stand with Greystar? Why spend money on unnecessary things? A renovation on a pretty brand new building? When there's issues and other matters that should be prioritize; I don't understand! Insert here [**] brain exploding emoji. Smh!

Management is doesn't give clear answers. Don't reply to voice mails, messages, emails until days later. They barge into units and let things unannounced when there is an event going on. They enter your unit with very little notice. I wouldn't recommend moving here if they act like that.

I Came from work 2/11/22 @11:30 PM Key fob not working due to out of battery And still being locked out waiting for maintenance to come in order to enter my unit 2/12/22 8:30AM still no show no response no call back they just don't care about it RIDICULOUS Called maintenance multiple times which is their third party, they don't even have direct number for maintenance and just report issue through their computer system Called security, called site supervisor, called manager, called maintenance (third party) NO HELP Whats the point of calling and waiting?!!?! Couldn't even sleep all night and just have to wait until leasing office opens I guess SO ANNOYING

I recently moved into LA Plaza Village Apartments and am more than satisfied with my decision. I have much gratitude for the help I received from the leasing office, especially Allen Galvez. He was attentive, patient, and very communicative, assisting me in navigating the leasing process and picking the perfect apartment for me. It was a privilege to be helped by such a professional. This community is nicer and has more amenities than any other living situation I've had thus far. Some of my favorites are the many beautiful common/lounging areas and pool with adjacent hot tub, the in-unit stacked washer and dryer, package concierge, trash valet, and underground gated parking. I also have a pretty stellar view from my balcony. In an area surrounded by historic buildings and landmarks, this building stands out as a colorful and modern improvement for local housing. I am grateful to live here.

I have been touring a few buildings in this area and I am so happy I found La Plaza! I've had great encounters with the staff and it is in a great location for me close to work and school. This area is like heart of the city. This is my third time visiting and I was able to speak with Denise who was very helpful over the phone and in person. I am a person who likes to live close to work and be able to find good dining close to home. Great area for fun, work, and have peace at your home. I am so happy with my decision in moving here. I've been greeted with smiles along with residents and the staff.... Love love love seems as if everyone is happy here. I love the unit and the amenities !

If you have a dog and decide to live here because of the "dog park," think again. Below are pictures of the stuff you'll find in the dog park every morning, including cigarette buds from someone who lives directly above the dog park and dog poop (I couldn't upload pictures of the dog poop due to Yelp's guidelines but it was poop from 3 different dogs, and 5 different cigarette buds). These pictures are from today morning alone. My dog can't safely use the dog park any longer and management doesn't seem to care about implementing any procedures to tackle this issue. And I'm not talking about sending someone to clean it up everyday, but actually holding these gross irresponsible people accountable for their actions. I've tried posting similar pictures on the private community wall to call out the people responsible for it, but management didn't want their pretty and positive community wall tainted by posts like this. I wouldn't be surprised if they try to take this review down anyway. On top of that, the parking situation here is an epic mess, to the point where they have lost track of who is in which parking spot (due to an abysmal internal tracking system) and have sent out a parking audit form to all tenants. I had tandem parking spots and was charged $225 for both. Early April, I returned one car and called the leasing office to give up one of my parking spots. The leasing agent on the phone obliged and moved me to a single parking spot for $150. Turns out, she never updated the system, it still shows I have the tandem parking spots in their system, and I have been charged $225 throughout for my single parking spot, instead of $150. I called the leasing office (was told I would receive a callback) and sent an email yesterday about this, but I'm not expecting to hear from anyone, as usual. Also, another interesting thing they do. They take down posts with pictures of dog poop from their community wall, but they have leasing agents who will post pictures of Asian tenants walking out of the mail room with their own package but insinuate they have stollen someone else's package. I'm not joking, this actually happened to another tenant. A male Asian tenant was walking out of the mail room with his own package, the same time another tenant allegedly lost her package. She identifies her "alleged" package when reviewing security footage, and claims that this Asian tenant took her package. Instead of investigating the matter like what a responsible management team would do, they decide to take a screenshot of the footage, post it on the community wall, and ask all tenants of the building to identify this Asian male tenant. You know what's the worst part? The leasing agent who posted it knew this Asian tenant. So, the reason for that post? Racism or ignorance? You be the judge.

Let me start off by saying that this is a nice place with great amenities. However, the walls of the units are paper thin. We constantly hear loud music and screaming kids from downstairs. One time, I even Shazam'd a song that was playing downstairs and it worked. Amazing. Ever since our upstairs neighbors moved in a couple months ago, it's been living hell. We hear their toddler running all across the apartment all day everyday, super loud bangs on the floor, things being dropped/thrown on the floor, babies crying, etc. They're pretty much my alarm clock every morning. I've spoken to the leasing office multiple times; they basically told us that the only thing they can do for us is to move us to a new unit. My roommate actually has a friend living here who had to move to another unit because of this same issue. With that said, I do not recommend living here unless it's on a top floor unit.

Absolutely horrible! I've been living here for close to two years since they opened the building and it all has been downhill from there. The management does not care about you and will not have time to meet with you. In their eyes, their time is more valuable than meeting their tenants. We recently got a new car and requested for new tag to open the garage door opener as the old one cannot be removed without fully damaging the sticker. They were charging us $75 fee to replace a sticker that is probably worth $5 despite us explaining that is impossible to remove the sticker without damaging it into at least 10 pieces. When asked to meet the manager, I was told to make an appointment or come back another time although the manager was able to converse with the associate to inform me of the charges! They have been charging us for two parking spots while we only have 1 and after a couple of unnecessary back and forth, then they decide to reverse the charges. From non-responsive phone line to incompetent staff, La Plaza leaves a lot left to be desired. Dog park is disgusting (filled with poop and cigarette butts - lack of enforcement) and the valet trash is not consistent at all. Do note that you have to pay a mandatory fee for valet trash and 3/5 days you will have your thrash picked up. People smoke everywhere so you can't leave the windows open and speaking of leaving things open, the doors here are "keyless" and if your door battery dies or malfunctions, the door will be unlocked. Discovered this on our door and as much as it was alarming, it took some numerous upsetting calls to the leasing office to get someone over to fix the door as soon as possible. Also, we had to endure 2-3 months of construction directly beneath us with no warnings ahead of time and given paltry excuse to deal with the unbearable drilling noise. The lack of empathy by the management is quite alarming and disappointing. In conclusion, the leasing office is more occupied on getting people in the apartment rather than maintaining the well being of the tenants. Just waiting for lease to end so we can move out.

I've lived at this complex since October 2019 and to see how quickly it's gone down the drain is insane. Multiple units (5-6 units) were broken into by people dressed in security uniforms - unfortunately my friend was a victim. Terrifying! Cars are being stolen and broken into right in the garage. I have a video of "security" taking a photo of my ring camera, and not sure why and no reason was given to me when I asked the front office - just another reason I don't feel safe here. I've had so many packages stolen because they refuse to manage the delivery process -- an overflow room is just another place for people to steal. I have cigarette butts on my balcony every single day from my upstairs neighbors. It's just a mess! Please do not consider this complex.

UPDATE: We emailed management but no response. Their response on Yelp says they'd contact me but still haven't received any calls or emails back. Renter's beware: Very very thin walls, ceilings, and floors. You will hear your neighbors every move!!! I moved to LA Plaza back in July 2020. It's a beautiful neighborhood with great amenities, but we've had many noise issues since we've moved in. Our downstairs neighbors love to blast their music to the point where we can hear the bass & it becomes disruptive. It's very frustrating especially during work hours (mind you, it's quarantine), but security didn't help resolve the issue so we've learned to live with it. Most recently, we've had new neighbors move in upstairs & it's been the worst experience. We hear EVERYTHING. Every step, every item they drop, when they close their doors, babies crying, yelling, music, when they vacuum, etc. My roommates and I are woken up throughout the night multiple times (most specifically around 2am-5am). And during zoom calls, some coworkers can hear the banging from the upstairs. We've tried talking to security many times, but the issue continues. I'm not sure to what level they've done to help the issue, but I say find a different place to live because it's extremely hard to function when the walls are as thin as they are at the LA Plaza apartments

Recently toured LA Plaza while looking at apartments near DTLA. The units are amazing and specifically toured a studio and a 1Bd/1Bth. The leasing agent I had (Allen) was very helpful and informative and had great recommendations for things to do in the surrounding area. LA Plaza is definitely a place I'm considering at end of my current lease!

It's a nice place however some of the Management should take a page out of Connors book on being professional & not have a prissing Attitude thanks. Oh & forget about getting your deposit back!! RIP OFF

Over all my move in experience was very well Julia was a lot of help love the upkeep of them complex very friendly community to live in!

This was the first place we visited on a marathon hunt for a luxury apartment in LA. And it was our favorite. The building is brand new, they're planning on completing their second building by July 1 2019 (has all the amenities, a huge pool, fitness center, and even a dog spa). Retail will be moving into the lower levels throughout the next year (CVS, Starbucks, a cooking museum?). Their concessions gave us a great deal for the square footage (very competitively priced). The building comes with a garage so there is ample parking ($150/spot, competitive). Our leasing agent, Nubia, has been amazingly helpful, available, reliable, and responsive, even to our picky questions and requests. We're moving to LA from across the country, and she was more than willing to send us videos of units from hard hat areas that we couldn't view in person during our short visit. She was proactive and helped us make the most informed decision about our new home in LA. Overall, the building, people, location, proximity to highways and culture was a perfect balance for us.

Loved all the amenities and my tour with Denise who was very nice and welcoming! I've had tours w leasing members who just weren't very knowledgeable but I absolutely loved my tour!

Recently was touring around some apartments in LA, and came across LA Plaza Village. The units were great, and had what I was looking for: washer/dryer, parking, and A/C /heater. Want to specifically thank the leasing agent, Allen, for a great tour. Have had some other unpleasant tours as I tend to have a lot of questions that sometimes can provoke a sense of frustration from the leasing agent, or they don't know a lot of the answers to my questions. Allen was very friendly and knowledgeable not only about the place but the surrounding area as well. Thanks LA Plaza!

This apartment building managed by CARA MILLIKEN Is a total joke. They all conduct themselves as though they are sophomores and juniors in high school the level of education in which the leasing agents as well as the manager within the building possesses is absolutely disappointing and disturbing. Are you in choir from within via on phone or even walking the property you are never given a chance to ask a question. I was constantly being talked over I was unable to put in for words at any given time which quite angered me she then told me immediately she was not speaking over me I could not get to words in I told her I would be filing a complaint I am getting ready to file a complaint with the Better Business Bureau as well.

I absolutely love the good vibes at this apartment complex. It's a beautiful place with a serene atmosphere. The staff is wonderful and always ready to assist. Overall, a great experience!

Guest parking-- Before moving in, I was told that guest parking is part of the amenity. 4 months after moving in, guest parking is free only for the first 90 mins (whose guests visit for 90 mins, btw?). After 6pm, the gate is closed so if you have friends and family visiting after 6pm, you have to drive your car out to open the garage door and come back in. Super inconvenient. And you probably wasted 10 mins of the free 90 mins your guest gets to park for free lol. If you don't have a car with a sticker to drive up and open the gate, I'm not sure how your guest is going to get in. Trash-- there is a mandatory fee of about $30/mo for trash valet, which is basically a trash collection service. Someone is supposed to pick up your trash that you leave in front of your door. Have fun explaining why there are trash and cardboard boxes in the hallway leading up to your "luxury apartment" to your friends and family who are visiting! Definitely not a luxurious living experience as the ad suggested. Also, the summer is coming so I can't wait to see how the flies and the spreading of disease work around here. So many tenants have complained about this, but it doesn't seem like management wants to get rid of it (maybe because there's a lot of money involved and revenue is prioritized over sanitation?) Noise-- if you live by the streets like I do, you'll definitely hear the cars and buses starting as early as 6AM. I also have heard someone yelled "Call 911" at 11PM once and random people yelling other random things late at night. As I'm writing the review, the CVS across the street, in another La Plaza building is blasting loud music. I'm in my apartment and I was on a call and the person on the other line could hear it. There was no notice this loud event was going to take place. So basically if you work from home, work nights, or took a day off to sleep in, be ready to be surprised by random noises. Privacy-- you'll sometimes see postings on people's door reminding them exactly how much they owe in rent or how you or your neighbor don't know how to use the trash room. Pool-- I believe it's 3ft deep. Very shallow and it's hard to swim if you're tall. Why the 2 stars? The gym is nice. Mark, Nubia, and Jacey are nice. I was the first one in my apartment so it's nice and clean.