Fatemah M.
Yelp
I originally ordered two cakes from La Promenade for my son's one year birthday. Kris, one of the employees, helped me and I showed her a picture of exactly what I wanted. I paid for the cakes in advance without question. On the day I came to pick up the first cake, it was not what I had shown her in the picture at all (I had wanted buttercream wisps all around the cake and the one they made did not have them). I told her and she said the bakery could fix it, which I appreciated. When I asked her how much it would cost, she told me we would discuss "later". I found it strange that I wouldn't get the price up front (I'm not sure who buys something without knowing what it costs first), but I didn't push her and was hopeful that they understood it was a mistake on their part so they would not charge me. When I came back to pick up the cake, it was perfect BUT Kris told me she was giving me a deal by charging me $25 extra instead of the original price of $40. I paid for it, but told Kris I wish she had told me the price PRIOR to doing the work when I had asked her. First, they didn't make the cake I wanted (despite being shown a picture), charged me extra for work they should have done, and then had the audacity to tell me they were giving me a deal. $65 for a 4inch smash cake with buttercream - nothing extra special here. I accepted the charges because I know nothing about cakes (maybe buttercream is really expensive) and didn't make an issue but called back and canceled the second cake order which was for the next day. I didn't want to argue with them, just wanted to be done with it. When I spoke to Kris about issuing a refund, she told me how canceling the order was unfortunate because the bakery had done me a favor and gone out of their way to help me. I thanked her and explained that the bakery didn't do me a favor by fixing the cake to meet the specifications I asked for, that they agreed to, and which I paid for. Instead of owning up to their mistake, Kris was instigating an argument and claiming that I was at fault.
This experience just left a really bad taste in my mouth. I'm not sure how good the product is, but the customer experience was terrible. I had every right to not take the wrong cake they made, but instead, I worked with them and paid the additional money they asked for. Instead of just moving on, Kris went out of her way to blame me. All she had to do was issue the refund and keep her mouth shut.
I'll never go to this bakery and I will not recommend it to others. I never argued with Kris or the staff, I paid what they asked for. I wouldn't have posted this review if they didn't get petty. But, for a business to go out of their way to argue with a customer when the business was at fault is just appalling to me.