Tamera B.
Yelp
First let me say, the doughnuts are DELICIOUS!! La Rue offers a combination of traditional flavors & rotating specialty flavors that are all prepared very well! The glazed brioche is chef's kiss! We've visited 3 times and tried at least 4 different flavors....all were great. The store is really cute and the team is ok.
Where I'v had issues and docked a couple stars is around their operations. We live 45 minutes away and always have high hopes, but the experience is never smooth. I believe they're still ironing out kinks, maybe?
One issue is consistency with the non-specialty flavors. On every visit, the flavors we were hoping to try weren't available. Even those that are mainstays i.e. brownie and strawberry for example. We always arrive shortly after opening, so it's never that it's too late, which would be understandable. The flavors were in production on those days, just not available at that particular time or something?
The other issue is with their online ordering for pick-up. We've tried a few times and It's never worked for us. I'll place the order, get charged for it, then I get an email that it's cancelled immediately after. The refund or hold release doesn't come until a few days later. The first couple times this happened, we just brushed it off and went to the store to stand in line and paid AGAIN.
Now, it's just annoying. If a business commits to offering online ordering, they have to ensure a smooth experience for customers.....or just don't offer it.
Ironically, I went to their site this morning before I typed this review to see if things are better. The current flavors are not listed, it just says "there are no items to show here yet" and again...the "order for pick-up" option isn't working.
For now, we'll continue frequenting The Salty, to get our donut fix. Their donuts are chef's kiss, online ordering always works, and production is consistently on point with their non-specialty and specialty flavors!