Caitlin G.
Yelp
My first time at Sala Rosa was incredible, albeit, the place was packed, and do expect to wait for food. This I can tolerate, because the food was outstanding. I shared the goat cheese balls, delicious, with the quail and the calamari. This too was a tuesday evening. I had nothing poor to say.
I then returned for my friends birthday. We made reservations for 6 and went on a Sunday night, and I can understand being understaffed, but there was one waitress on the floor, and the place was practically empty. My five friends and I ordered tapas and wine to share (a fair bill, which would commend a nice tip). Our 6th friend, the birthday girl ordered paella, as she was not keen on the tapas, this with a diet coke. We received our tapas, which were mediocre, overcooked, and yet seemingly still cold, as if they sat waiting to go out for too long. An hour passed, and we realized that paella would be about 45 minutes to cook. The waitress ignored the table. Finally we tracked her down, and asked about the paella, to which she looked horrified. She ran away, and came back and whispered to the birthday girl, that she had forgotten to order the paella. Considering the time we had spent waiting, and would continue to wait, the birthday girl cancelled the order all together, as we had finished our tapas and the three bottles of wine were now gone. It was at this point we realized that the diet coke had not come either. The only consolation for the issue, was offering the birthday girl an order of one tapas of her choice. She declined.
Now I have been a server, and during that time, when I made a mistake, I would offer to pay out of my tips to rectify the situation. This usually is paid back to me in the appreciation of the table via tip. For this situation, I would have comped at least one of our bottles of wine...it's only courtesy, as the birthday girl went hungry. The waitress instead, yelled at us and again disappeared. When we went to pay the bill, she passive aggressively split the diet coke on five bills, 33 cents a piece.
I have to say that this situation, and the decline of the food, even for a sunday night, soured my entire experience of this place, and subsequently I have refused to return.