Salmon K.
Google
Previously had a great experience, airy and crunchy bread with generous fillings. Unfortunately, on my recent visits ordering the same item, the bread was soggy and oily and the filling was noticeably reduced. Quality and consistency seem to have dropped.
To revert on the owner's reply :
Hi Andrea,
Appreciate the lesson on how customers should behave in your restaurant.
For clarity, my review wasn’t written because I was seeking an on the spot remedy or managerial intervention, it was written because I returned, ordered the exact same item, and experienced a noticeable decline in quality.
Suggesting that feedback is only valid if raised immediately, at the table, feels less like customer care and more like a convenient way to invalidate post-visit criticism. Reviews, after all, exist precisely because not every diner wishes to initiate a confrontation mid meal just to have their experience acknowledged.
That said, thank you for confirming that the soggy, oily bread and reduced filling were not anomalies, but issues I should have escalated rather than reflected on.
I’ve shared my experience honestly so future diners can make an informed choice, which is ultimately the purpose of a review.