Hassan N.
Google
The food was excellent overall, but the experience was undermined by bad service.
The food highlight was the slow cooked oxtail, which was super tender and soft, falling off the bone with rich flavours, hints of peppercorn and a delightful buttery sauce. The accompanying fries were nicely seasoned with hints of rosemary and not oily at all. The whiskey tortilla was also nice, with a unique sauce that had hints of lemon rind - but could have been slightly better seasoned. The eggplant was fresh but lacked seasoning and flavour and could have been baked longer.
The atmosphere was nice, with a cute rustic courtyard. Sadly no views of the surrounding mountains.
The service was below average and dragged down the overall experience. It was unhelpful and a bit rude and definitely not customer or service orientated. First strike, they don’t have an English menu, which was odd and unusual given the large numbers of customers who were clearly tourists (every other restaurant in Malaga had an English menu). When we asked our waiter to guide us through the menu since we couldn’t understand it, he looked grumpy and annoyed. He only translated the three most commonly ordered items on the menu, leaving us completely in the dark about what the rest of the menu contained. When we asked him to recommend other dishes, he was dismissive and declined to offer any recommendations, saying that it was a matter of preference. He appeared to cheer up later on when it came to desert, running us through and translating every item on desert menu in excellent English. So clearly he had the skills to deliver decent customer service when he felt like it. Much more consistent service is needed to make this restaurant a more pleasant experience.
