M. S.
Google
This evening of 16 July at 8:30 PM, I visited your restaurant, "La Table," with my family—my mother, who is 86 years old, and my wife—for dinner.
We were seated at an outdoor table and began to place our order, requesting one bottle of mineral water. When the young female waitress took our order, we also requested two dessert plates and one cheese platter. However, she informed us that it was not possible to place any order due to a minimum spend requirement.
I attempted to explain the situation to my elderly mother, and when she called a male waiter, he reiterated the same response: "It is not possible to take any order. You need to order a starter plate."
After a few minutes, I asked the waitress whether the mandatory minimum spend or the starter plate requirement was written anywhere—she remained silent and did not provide any explanation or written information.
I am very disappointed and upset, especially considering my mother’s age. As a result, she got up and left without having dinner tonight.
We are loyal customers who have previously stayed at your hotel, and I find this experience very disappointing and unacceptable for a 5-star establishment.
Please consider this feedback as an opportunity to improve staff training regarding customer service.
Best regards,