Chris C.
Yelp
If I could give this establishment 0 zero stars I would. If you want to have a large celebratory catered dinner, DO NOT do it here! We had a reserved catered dinner for 80 and it was a HORRIBLE experience and ruined our senior night. We didn't just show up out of the blue. We reserved their banquet room and paid in advance! The food was terrible, the service was terrible, the manager/owner had a terrible attitude. Save yourself a lot of heartache, go elsewhere.
I wrote the manager/owner, Luca, a letter asking to rectify the situation with a partial refund. He never bothered to reply. Here is my rant from my letter asking for a refund.
...Based on our previous experience with your restaurant and its strong reputation, we anticipated a high level of service, but unfortunately, our experience did not meet these expectations. Several issues led to our disappointment:
* Inadequate Staffing: With only one server and one bartender/server for a group of 80, guests ended up refilling their own water glasses. Members of our group even assisted in helping prepare the buffet when dishes finally came out of the kitchen. The bartender was frequently assisting the server, meaning guests could not easily order sodas or additional drinks. We even had to buy additional bottles of wine to serve ourselves given the service delays.
* Buffet Setup Issues: The buffet lacked basic preparation. Food came from the kitchen cold. Chafing dishes were missing water and sternos to keep the food even the slightest bit warm, so dishes were served cold. Additionally, food was left uncovered, which also contributed to the lack of warmth and freshness.
* Food Quality: The food itself was disappointing. The chicken was cold, hard, and lacking in sauce. Worse, there was no pasta available when the chicken was served, and the chicken just sat there getting cold. We only had 2 dishes so for the timing to be so off is inexcusable.
* Returned Food: A guest personally brought a cold plate of food to you, and upon touching it, you acknowledged it was cold and prepared him a fresh hot dish. We believe all of our guests deserved that same quality and service.
* Unprofessional Staff Attitude: Staff members appeared overwhelmed by the demands of the large group and were, at times, rude. Despite these issues, we had left a substantial tip of over $1,000 prior to the event, expecting a high level of service. Unfortunately, the quality of service we received did not reflect this tip, given that members of our group had to step in to assist your staff to meet our guests' needs.
* Guests Left Unfed: Many of our guests ultimately left without eating and incurred additional expenses by dining elsewhere due to the inadequate food and service.
* Unresolved Refund: You had assured us of a refund, yet no amount was specified, and we have not received any funds to date.