La Valise Tulum, Member of Small Luxury Hotels of the World

My boyfriend and I stayed at La Valise Tulum for his 30th birthday, and we were absolutely blown away by the experience. From start to finish, everything was perfect. The staff were incredibly kind, attentive, and genuinely made us feel like part of the family — they remembered our names from day one and went above and beyond to make our stay special.||I worked with them to decorate our room for my boyfriend’s birthday, and they did such a beautiful job. It felt so personal and thoughtful! Our jungle-side room was stunning and super private, and we loved being close to both the pool and the bar — the location was ideal for relaxation and convenience.||The food was consistently delicious, the beach and pool area were dreamy, and the overall atmosphere of the hotel was calm, warm, and welcoming. The design and vibes are 10/10 — peaceful, stylish, and totally Tulum. We also did the snorkel expedition offered through the hotel and highly recommend it — it was a highlight of the trip!||We genuinely loved every second of our stay and can’t wait to return. Thank you, La Valise, for the incredible memories!

Wow, I'll try to put into words how wonderful my experience was at this hotel. I travel a lot, dozens of trips a year all over the world, and the service I received from this staff was absolutely exceptional. The accommodations are stunning, very clean, well designed, beautifully furnished. Canopy beds, outdoor showers, ice cold air conditioning, insanely responsive staff, and a fantastic ocean view breakfast (my favorite meal). Honestly, I rarely write reviews but this establishment created a Raving Fan. The concierge staff helped with my daily itinerary and reservations to rent a car, visit ruins, cenotes, towns, restaurants, shops, massage...so great to receive real local intel. Manuel and Alan were exceptional. I've never used that word to describe a hotel experience until now. Absolutely a perfect trip and I will be back to visit my friends again. Thank you also to the waitstaff and housekeeping who were always approachable and kind and really went out of their way to make everyone comfortable. This team will spoil you. I will not stay anywhere else in Tulum. Safe travels everyone!

My friend and I had a wonderful stay at La Valise — it was our first time in Tulum, and the experience exceeded our expectations. From the moment we arrived, the customer service was warm and attentive. Everyone made us feel truly welcomed, like we were part of the La Valise family. We were switched to a different room during our stay, and it turned out to be a great surprise — we absolutely loved it! The room was beautiful, comfortable, and added something extra to our time there. Breakfast was also a highlight: fresh, delicious, and a perfect start to each day. Overall, we had a great time and would definitely come back. Thank you, La Valise, for making our first trip to Tulum so special!

The service at La Valise and attention to detail is unmatched! We just returned from a couples trip there and the team is amazing. They took care of everything we needed immediately, helped with transportation, restaurant recs and were always incredibly responsive. They were always so friendly and helpful. 5 stars + for this amazing team!

We just got back from an amazing stay split between the jungle and beach sides at La Valise Tulum, and honestly, it exceeded expectations. The property is beautiful and the service is top tier.||Night 1: Cenote Master Room (Jungle Side)||This room was huge, had icy cold A/C, and the outdoor shower + bathtub setup was a fun twist. We were a little nervous about bugs and mosquitos being on the jungle side, but we didn’t see a single mosquito the entire time (in June, no less!). The upstairs deck with the private plunge pool was super peaceful—perfect for reading or just hanging out in the shade in the morning.||Next Stop: Master Suite (Beach Side)||This was also pricey like the Cenote master but it was so worth it. Even though it hit 92°F outside, the ocean breeze kept things incredibly comfortable, especially with the doors wide open. We actually moved the bed out onto the patio when it was shady and back in when the sun shifted, but kept the doors wide open to feel the ocean breeze. No TVs (as others have mentioned), but if you’re looking to unwind and stream a show or two like we did, the WiFi handled it just fine.||Pro tip: Bring a Bluetooth speaker! We used ours for white noise at night (in case of parties or loud neighbors), and to hear The White Lotus over the ocean breeze.||Breakfast + Food||The daily breakfast was incredible. Everything we ordered was amazing—I just wish we stayed longer to try more of the menu. We had breakfast in the room a couple times and also ate at the beachside restaurant. The service was always top notch.||FYI: breakfast doesn’t start until 8am (coffee at 7:30ish at the poolside bar), which might be a late start if you’re an early riser like me, but it wasn’t a big deal. We managed.||Beach Conditions||Yes, there’s seaweed in the summer, but the hotel keeps it managed. It didn’t smell at all, and the beach area up to the waterline was clean and peaceful. We mostly enjoyed the view from our room, but the beach itself looked beautiful and well-maintained.||Offsite Activities & Hidden Gems||The hotel offers plenty of tours and local recommendations—honestly, we were tempted to do more, but chose to keep things chill this trip. That said, two experiences really stood out:||•Mayan Clay Spa – About 40 minutes into the jungle, their other location separate from their one 2min walk up the road is a total hidden gem. We did the 4-hour couples experience, and it was unlike anything we’ve ever done. A clay bathhouse in the jungle with massages, sauna, and cenote pool—100% worth the trip. While La Valise has a lovely spa and great-looking options at reasonable prices, this was a once-in-a-lifetime type of thing.||•Palma Central (Tuesday Night) – In town, this food truck park comes alive with salsa lessons followed by live music and dancing. The vibe was awesome, the crowd was friendly, and there were great food and drink options. One of the unexpected highlights of our trip!||Sister Hotel Highlights||Take advantage of the nearby and sister hotels.|•Radhoo has a great taco bar by the pool on Tuesdays.|•Panamera does a beautiful Monday happy hour on the rooftop.|•Nest has a lovely Wednesday beachside happy hour with 2-for-1 drinks and tasty bites (guac, beet hummus, and fries were our favorites).||Getting Around||We used the hotel’s bikes to ride to the Tulum ruins (about 5.5 miles each way). It was hot but doable—bring a metal or glass bottle for water if you try it. We brought a plastic one and they made us throw it away at the entrance to the park. ||Airport transportation was via a Suburban through the hotel—not cheap, but worth it for peace of mind. ||Taxis into town were around $40–45 each way. The hotel handled all the arrangements and we just WhatsApp’d our driver when we were ready—super easy and felt safe.||Final Dinner at Nu|We wrapped our trip with dinner at Nu, and it was a perfect send-off. Amazing food, drinks, and service. Definitely recommend. ||Finally, I would 100% recommend La Valise to anyone looking to relax, unplug (or binge a show with ocean views), and experience both the jungle and beach sides of Tulum in style.

La Valise was truly a spectacular experience! From the moment we arrived and passed through the wooden door it felt like we walked into paradise. We were greeted by Manuel at the front desk with the most beautiful smile. We could feel his sincere warmth and felt so welcomed. The rooms are beautiful and everything is immaculate. Everything about the hotel is perfect! There was not one thing we disliked. What made it EXTRA SPECIAL though was Manuel and Selzin. They helped us everyday and night organized the most beautiful filled days and nights from the most beautiful cenotes, beach clubs, restaurants, night clubs and spa experience. We were in Tulum to celebrate a birthday and they went as far as to surprise us and decorate our room with balloons and a Feliz Cumpleaños (happy birthday) banner in our room. We were SO deeply touched by their thoughtfulness and how much they cared to make sure we had the most wonderful experience. We can’t wait to return to La Valise and see Manuel and Selzin again. It was a magical time at this beautiful hotel. We are so grateful.

My wife and I stayed here for our honeymoon last week. The staff are very welcoming, friendly and helpful. Anna and Alan especially both took a huge amount of their time to talk to us and help us with itineraries etc. The rooms are big and well designed, and well sealed so mosquitos don't really find their way into the room. We came in peak seaweed season so the beach wasn't in the best state, but there's enough alternatives like the cenote tours to make your stay worthwhile. We tried most the dishes for breakfast and they were all amazing and given the portion sizes keep you full for most of the day. The hotel also offers bikes to cycle into parts of town which was amazing given that cabs can be very expensive.

Cannot emphasize enough how incredible La Valise Tulum is. We stayed about a week at La Valise celebrating our honeymoon and from the moment the room was booked, the concierge team immediately reached out to get us situated and ready for our arrival. Mind you, we booked months in advance. We were able to plan transportation to and from the airport, schedule our tours/excursions, and make requests, all before we arrived to the room. Once we arrived, the staff was very welcoming and friendly and even gave us small gifts/decorations to help celebrate our honeymoon. The rooms were incredible, views amazing, food delicious, drinks strong, and the atmosphere was heaven. My only regret is not staying longer!