Richard Last
Google
La Villa is a contradiction , it is a five star hotel but many facets of its service are distinctly lacking .
Firstly the positives
- excellent location
- clean and airy and modern
- good spacious bright clean rooms , the house keeping staff are excellent, friendly, enthusiastic and professional
- food is good , albeit I have had much better elsewhere.
- the young lady running the restaurant was excellent - very professional and friendly.
- the drivers were excellent- particularly Euan
The disappointments
- despite being a resident we were unable to book a table despite being flexible on time
- the wine waiter needs retraining !!
He pushed for our wine order even though we hadn’t ordered / decided on our food ! He made no attempt to be helpful , he overfilled the glasses , he even wanted to poor a second different wine into the same glasses we were frankly appalled and he argued the point.
He was rude and arrogant .
- the room service menu for children lacked imagination . It was also
Problematic that hot food was not available until after 7.30pm ( the food actually arrived at 8.50 pm).
- a meal served to one of our friends had paper in it !! The waitress apologised , but for a 5 star rating I would have expected the owner / manager / chef to come out and apologise- indeed the chef did come out and came over to us but then proceeded to talk to two people on the next table for 15 minutes with his back to us - a opportunity lost!
- my wife and my daughter were at the beach but the hotel refused to come and collect them ( having done so 2 days earlier ) - the person was unhelpful , didn’t offer to organise a taxi or make any suggestions
This hotel did not live up to its 5 star rating , please improve the consistency of your service level - attention to detail and training are core requirements.