Alison Byczek
Google
We have been to this restaurant in the summer of 2017, 2019 and now 2020 - all the special occasions. We visited this restaurant on July 18th for a birthday dinner (and the reason we came to Annecy). We arrived at 8:30pm for our reservation but did not receive even our first course for 1 hour. We repeatedly had to ask for water, bread etc. as the waitstaff was no where to be seen. At 85 euros per person for the menu, the meal + service was appalling. In previous visits, we received the cheese tray with our own options. This year is was a frozen piece or something covered in nuts and extremely disappointing. Also, they do not keep the wine at your table. Even half of our bottle of red "somehow disappeared" after having 2 glasses during the meat course, the bottle (which they saved), came back empty. When we asked where the rest of the bottle was, the sommelier told us they would never mix up someone's wine and stormed off. Then how come we didn't see them finish the bottle after two pours?? This was also after our waitress misplaced our water and tried to say we had finished a bottle of Chateldon when we had more than half remaining. When we raised these issues to the manager, he did nothing to make our experience better. In the end, my husband paid 285 euros for a meal which I cried during based on the treatment by the staff. The view is amazing, but unfortunately we will never come back. There are many beautiful and excellent restaurants in Annecy which are much more worth the visit.
