Läderach

There is not a time I felt I wanted to write a review so much. This small chocolate store’s chocolate really amazed me. I ordered every flavor, and surprisingly I loved all. It is the best chocolate I’ve ever tried. There was a time that Dubai Pistachio chocolate became a trend. But the taste is better here. It reminded me of the joy that I had chocolate when I was a little kid. Full of surprises on every different bite. I especially loved the white truffles. Soooo yummy, and with layers. Not just one, but mixed.

small little shop that i walked by. they offered some samples of their product and i didn't realize that they send everything in fresh every few days. The manager was so nice and I bought a few pieces to take back home. I'd recommend going back if you're a fan of high quality chocolates

Best chocolate spot in Santa Monica plus they give you free samples to taste to guide your buying choice

This chocolate is amazing.! The combinations of ingredients in each bar is unique & tasty. Most sheets have some kind of nut inside, but I must mention the dark chocolate with smoked blueberry 👍 and the caramel chocolate toffee 👍👍. Emily was generous & helped each of us find our right taste preference. Great experience & Definitely worth a stop in….

This is the best location! The kindest people ever! We were treated so kind by all the staff & they were so sweet and made a birthday an even more special day! Fareeha is amazing! Thank you for being so kind! Will always be coming back great great service. My family and I appreciate the kindness and great treatment!

First and foremost I don’t really like chocolate but, this chocolate I really enjoyed. The Customer service was great and I was able to taste 👅 anything I wanted to try. I have never known so many different varieties of flavors. My favorite was the Hazelnut Milk Chocolate. Recommend to anyone who is not a chocolate lover.

this is the best and my favorite laderach store in los angeles..very nice staff..even if it's far from me,i don't have problem driving here to buy my chocolate..

While the chocolate is good, the Chocolate bark labels are facing out into the mall, so that if you’re shopping in the store, you cannot see the different varieties to pick from. You’d have to go out back into the mall and memorize what you want. When I asked for a description of chocolates (I couldn’t tell what they were from inside the store) I received an exasperated sigh. It would make a lot of sense to fix the layout of the chocolates for an easier shopping experience.

7/9/25 Finally! Been wanting to visit this chocolatier! Splendid! I let myself wander in when a couple entered the chocolate shop as the man barked orders of pretty much everything in the store (see what I did there, "bark" get it? Ok super corny)... like a woman trying on every shoe in a shoe store as it is on "everything must go" sale. It's contagious when other people buy loads of items like it's 90% off lol Of course, these delicious & delicate treats are of high quality ingredients & therefore worth every pretty penny $$$$ The staff are gracious & helpful. The nice lady offered complimentary samples & I obliged, dark chocolate with orange & almond, simply decadent! I just ordered a few morsels of truffles & she threw in a couple of them on the house for waiting so patiently behind the man who ordered half the store inventory (alright, I am exaggerating) This shop is located inside the Westfield Century City Mall, it's a bit small but very squeaky clean, tastefully arranged & decorated. Parking is free for the first hour, the 2nd hour or more, you might have to take out a small loan, again, just kidding

Love their chocolates! However the customer service here as a whole isn't great and needs serious improvement. I've walked out three times prior to my last visit here simply for not being greeted, offered assistance, a sample, or acknowledged. The sad part is that I know what I want almost every time I come into the store, but refuse to spend my money in an unpleasant environment. Jorden helped me on my last visit 10/18 and was great, warm, welcoming, and eager to offer any assistance. Leah, however, on multiple occasions just doesn't crack a smile or greet people. Glad to finally have a positive interaction here as I do love their chocolate.

Visited on Friday, 11/29/24. I didn't know that this Laderach location is relatively new here at the Westfield Century City Mall. This Swiss-made chocolates are chef's kiss and a must try for all! I picked out my own chocolates: - 0.480 lb x 78 = $32.36 Definitely on the pricier side but worth it.

I recently discovered Laderach for the first time at the South Coast Plaza branch. It was so delicious, I stopped at the Century City branch at the Westfield shopping center. The front window with those giant chocolate tablets is definitely the draw. The shop was crowded and is a smaller space than the Costa Mesa shop. I had to get the champagne truffle, which I find as good as the ones at Teuscher in Beverly HIlls. The milk chocolate was so silky and delicious, yet not overly sweet. They offered samples of their signature candied hazelnut chocolate. You can ask for a piece broken off the large tablets and it is sold by weight. I also tried the triple chocolate caramel tablet, the almond whiskey (seasonal flavor) and the strawberry curd, which was one of my favorites. The stash was finished in record time so definitely need to replenish supplies soon.

I have been A HUGE FAN and consistently repeating customer of Laderach even since I moved to US. Knew them first time in Swiss, then figured they had stores in London when I used to live there and it's been my almost every weekend grab and go. First moving to LA and knowing it's available here couldn't get me more excited but it's always challenging as all outlets were kinda far, at least being like 15 miles away. Hence when I saw that 'COMING SOON' poster at Westfield Century City, I was beyond thrilled they finally made it to the west!! As per the common Laderach store, the Century City one was indifferent, with gorgeous frishschoggi (fresh chocolate) slabs displayed at the front side, inviting people to pay a visit. The store always gave this elegant and classy vibe, perfectly represented their products. It's also their signature treat that visitors were able to try anything prior to purchase. It's very frequent that there's an attendant went around the store handing free samples to try as well. I tried tons of their chocolate slabs, from classic milk/dark with almond or hazelnut or macadamia, milk salted caramel, strawberry yogurt; till some more signature or seasonal ones like nut trio, espresso, blonde chocolate, pistachio, marzipan, and even cinnamon french toast! None ever failed me so it's really depending on preference ;) Their pralines and truffles were also mind blowing and my go-to were mostly anything coming with gianduja!

Läderach is known for its world-class chocolates -- and chocolates are synonymous with happiness, especially for kids. Like any four-year-old, our daughter absolutely loves visiting Läderach stores. During our recent visit, while tasting some chocolates, we encountered a server named Leah who was unfortunately very unpleasant. She didn't smile once, which made the experience feel cold and unwelcoming. Customer service is key -- even if you're tired, a simple smile goes a long way, especially in a chocolate shop meant to bring joy. We even tried to lighten the mood with a small joke, but her demeanor remained miserable. It's disappointing because we didn't just sample chocolates -- we made a large purchase. With such a brand built on happiness and indulgence, Leah's attitude was disheartening and perhaps not suited for a place like Läderach.

Wowwwww these chocolates are next level!!! You can try a variety of these before buying! What a dangerous store to go in!!! All jokes aside, this place has one of the most delicious chocolates I've ever tasted and I'm the biggest chocolate fan. Service was good and everyone was friendly and knowledgeable. Highly recommend if you'd like to treat yourself or get a gift for someone you love!

First of all....I've never been a big chocolate lover BUT this chocolate was so delicious and the customer service was 20/10! Jorden was so friendly, and helpful....he gave me several samples & just went above & beyond my expectations when it came to customer service! Thanks Jorden! You made my day! I would absolutely recommend this place.... Some of my favs I tried were the strawberry bark, white chocolate pistachio bark, and one of the praline bites (I forget which one it was but it was delightful).

I'm not the biggest sweets fan but this place is delicious. They always hand out the biggest samples and every kind of chocolate is so good. I prefer the bark over the truffles. The service is also quick and they are accommodating and patient. My favorite is the strawberry malt bark! The freeze dried strawberries are sooo good!

New place at the mall. The chocolates I tested taste were amazing specially the dark chocolate hazelnut. Made a few purchases as gifts for friends and some bark for my family. Customer service was ok, could have been better and friendlier. The store is beautiful and fun to be in.

Love the chocolate. We buy from here all the time and have obviously spent a lot. Did not like the encounter tonight by employee Alyson. Just speaks rudely to customers. First tells my husband i don't know what you're going to like I don't know what your taste buds like and giving attitude the whole time to him. This is not customer service, if your customer is asking for recommendations, you do your best to give recommendations. And also my child was just really excited for chocolate as any 3 year old would be so he kept saying he wants chocolate and she's like we heard you. Not necessary to answer my child and be rude when both parents are standing right there. Never had this experience here before.

Super amazing chocolates! Beyond amazing service! Went here last minute, had to buy chocolates for a client; Elyse & Tyja went out of their way to help me. Super sweet, super nice. White truffle is my personal favorite

The best fresh chocolate that I ever had. Wonderful ambience with great attitude towards customers. Explaining everything and offer the best one to align with yr taste . You must try

I've been to several of their locations. Worse one as they seem shocked when I entered and I greeted them. Not the other way around. Wasn't offered any chocolate as they normally do. Couldn't even smell the chocolate. Would never go back. Customer service is lackluster