Läderach

Honestly, the worst Customer experience I wanted to buy chocolate and put it in one of their white boxes as a gift. The moment I bought the chocolate they told me they are out of the white bags and they wouldn’t let me return it so I can have a different size of chocolate that fits inside one of the white bags… horrible system and horrible management. Literally, they wouldn’t return it and it’s not even yet boxed…. I don’t even have time to go to a different store now to get gifts for my friends anniversary.. The stuff is phenomenal the lady is phenomenal , she gave me one of those freezer bags which kind of did the job. Whoever manages that store, they need to get checked.

O.M.G. This chocolate is the ABSOLUTE BEST. the store is located in Pentagon City mall... the store is organized super well. Ms. Briana helped is today and she was so wonderful. She helped my kiddos pick out their favorites and asked if there were any allergies before they picked - i appreciated that. Chocolate is so yuuuuuuuuuummmy. We loved our visit. Packaging was soooooo nice.

I stopped in here on a random Monday. I am from out of town. The store was beautiful and pristine. They also offer a wide selection of chocolates. Theo had excellent customer service and explained everything to myself and my friend so we could choose the chocolate that best suited our taste. I would recommend them to others.

Fantastic chocolatier in Pentagon City! The chocolates are absolutely delicious, and the staff is both knowledgeable and friendly. Highly recommend treating yourself to something sweet!

I drove a long way to purchase this chocolate. The chocolate itself is phenomenal. The customer service at this store does not match the quality nor the price of the chocolate. The store was closed when I first arrived, during business hours. When they finally opened, Theo paid more attention to his phone than the only customer in the store (me). The chocolate itself is expensive which is not a problem but lackluster customer service will not allow me to come back to this location, which is unfortunate.

The chocolate is so rich and delicious. Elisa is so kind and personable. Her attitude is very infectious and warm. Thank you very much.

A box of these hand-made Swiss chocolates would be the perfect gift for someone special. Or a special treat for yourself. The staff is always so nice and helpful.

My time at this location was so so. The man at the door giving samples was nice. He definitely caught my attention. I usually jump between Tysons and Union. Daniele made it an experience that reeled me in and made this location my permanent store. I was very pleased at Daniele and the way she handled the crowed alone. She asked for help but never received any. Everyone was so patient with her because she made sure she got to everyone. She made the wait and experience worth it. Her skills and negotiation are something I have never seen in someone so young. She was able to get 3 signups plus convinced every customer she helped to get a small bag of pralines.Including me! 🤣 Another thing that got me was her switching languages to help the little kids that spoke no english. She was just so lovely, kind, and patient. She was very knowledgeable about the products in the store and helped every person with the same smile and kindness. I have visited this store on 3 separate occasions since and she has always been there with the same attitude and running the store as if she was the owner. That’s the type of customer service that should be taught in every store. That young lady is amazing. 10/10. The best ever.

Every once in a while it's nice to experience decadent CHOCOLATES!! So I got wind of this chocolatier in the D.C. area, & slid to their spot. Less of a review, & more of a showcasing. All of our palates are different especially when it comes to this confection!! Go, & YOU make the call!! . Where I am: @laderach_na . Location Reviewed: 1100 S.Hayes St., Arlington V.A. . Menu Includes: Craft Chocolates-Milk & Dark Almond, Blackberry, Coconut Milk, Confetti, Corn Flakes, Cranberry, Hazelnut, Pistachio, & Orange Almond Barks. Craft Pralines, Craft Truffles, & Tablets (candy bars). They also have Popcorn, & Tartufi which are soft chocolates. . Items Reviewed: (All items were Rich, & Delectable) Their Strawberry FrischSchoggi Curd Bark ($15). STAMP!! Rich, creamy, with REAL strawberries. Their Milk Chocolate Hazelnut FrischSchoggi ($10). STAMP!! Sweet, rich, & crunchy!! Box 1 ($17.90) Their Pistachio Dark Chocolate Truffle, a Nougatine Truffle, White Truffle, Caramel Truffle, Milk Chocolate Honey Caramel Truffle, Truffle Grand, & a Dark Hazelnut. Box 2 ($17.90) Their Dulce de Leche with white Truffle filling, Schachbrettli light & dark almond, a light almond Truffle, Hazelnut Heart Truffle, Pineapple Point Praline, Praline Rum, & a Dark Praline. Box 3 ($17.90) Walnut Marzipan, Milk Chocolate 3 Hazelnut, a Hazelnut Heart Truffle, Dark Honey Caramel Truffle, a Caramel Truffle, Coconut Truffle, & a Baileys Milk Truffle. . Customer Service: EXCELLENT, Welcoming, Accommodating, & Attentive!! . Online Navigation: Easy . Parking: Pay to Park Hourly . Recommendations: The Barks, & Box 1, 2, & 3!! =STAMP =LIKE THAT =DELICIOUS =DECENT =PASS =NAH #Bigschlimsreviews

Non-existent customer service from the current employee who closes on Monday evening. Customers walk into the store wanting to buy chocolates and he can't be bothered to either look up or answer any questions about the chocolates. What a huge difference in the quality of the staff compared to when the store first opened! A suggestion for the store manager: when you're charging $62/lb for some chocolates, you may want to consider hiring staff that at the minimum pretends to want to sell anything. Keep this up and this store will close in the very near future.

Delicious truffles! I got to try chocolates from their 16-piece gift set twice and they are delicious. Probably the best gift set chocolate I've had so far. The booziness in some piece of chocolate are fun. They mix up the variety of chocolate in the pack so not everything you see in the box will have an identifying card and vice versa.

Chocolate at its finest! Come sample and choose your sweet temptation! Wajeeh helped us decide by giving us samples and more samples! Ended up getting the nut trio with almonds, pistachios and peanuts. It's not the reason DC is called Chocolate City but it's some good gravy!

Läderach is divine. The variety of chocolates, along with seasonal fare satisfies the palette. Läderach provides small samples to try the chocolate. My favorite chocolate is the white chocolate with fruit and nuts, and the dark chocolate and marzipan. Läderach is a must try!

Ordered online and paid a pretty penny for there chocolates.. the praline box arrived with a fair amount of them melted to the point they were inedible. Will never order from them again n beware of buying from them for deliver. Instead of dry ice, they use cold packs which have no span.. very poor shipping.

Had never tried or heard of this chocolate before and was walking by. The young guy working offered some samples and we were hooked! OMG the chocolate is the best I have ever had! The white chocolate, especially the raspberry was phenomenal. I ended up buying some of the white chocolate with berries and the truffles and then ended up ordering more online a couple days later!

Cute little chocolate shop, it can be pretty expensive but they do have a variety of chocolates. They price based on weight. I have gotten a few of their chocolates and they are above average, I like the ones with honey in them -- they are pleasant and not overpowering

Laderach is a new chocolate shop occupying the space of the departed Godiva. I like chocolate. A lot. As in I was sad to see Godiva go. There might have been tears. Luckily Laderach is good, albeit definitely a bit higher end in terms of price. I sampled and purchased some of their bark--it seems to be a signature item and they have a diverse assortment. I bought small pieces of three different kinds, including some tasty almond and dark chocolate. Looking forward to eating it. I passed on a chocolate Santa which was a bit pricey, though probably tasty. Probably not an everyday visit but for a special treat, definitely a good option. Service was helpful too.

I've never had such smooth chocolate until coming here. The chocolate slabs (sheets) arrive at the store within two weeks it is made and you can definitely taste the freshness. My favorite is the milk chocolate with whole almonds. Get it, you won't regret it! If you like strawberries, get the white chocolate with freeze dried strawberries and rice krispies.

We went into a recommended chocolate shop in Lucerne 4 years ago. A huge selection of beautiful pieces of chocolates and so many varieties. I was sorry we didn't have time to go back. They were wonderful. So when we returned to Switzerland last year (2023) we found the same shop in the first city we visited, Lucerne. We found Laderach stores in most of the cities we visited and I bought more at each store. I loved their stores. I asked if they could ship to the US and the service rep said they had stores in the US. Looked them up and discovered a store in Pentagon Mall in DC. Our son works in the area. Selection almost as good as in Switzerland and candy was just as good. Great place to visit for authentic Swiss chocolate.

This is a review of the quality of the chocolates in the stores here in the D.C. area (Union Station and Pentagon City) and not the quality of Laederach itself. I've been to Laederach's store on the Bahnhofstrasse in Zurich and was blown away by the great chocolates that I had there, particularly the tablets. You can tell that the Swiss love Laederach by how busy the store was in Zuerich. But it's crucial to remember that chocolate, like most food items, deteriorates in quality over time. I imagine that by the time these chocolates have been shipped and then sitting on the shelf before purchases, at least a couple of weeks have gone by. But the best chocolates start going stale after just a few days. I stopped by both Laederach stores in D.C. to sample the chocolates, remembering how much I loved them in Zurich. Unfortunately, they were a bit stale in comparison to what they were in Zurich. As a result, they simply aren't worth the high markup that is charged at the stores here (these chocolates would go for about 60% of the same price in Zurich). So, while Laederach is one of the best chocolates in the world, you won't experience how delicious it really is if you buy them in the stores in D.C.

This has been the best chocolatexperience ever!The fashion center pentagon city store was very Professional, and helpful!1 Miss Umey...was well-informed!