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I used to love Ladurée, but after the big conglomerate took over from the original French owners, everything has gone downhill. First of all, the food has significantly declined. One example is the Benedict dish, which used to be divine, but now it comes without salmon and is served with a tiny cup of hollandaise sauce—barely enough to moisten the dry, tasteless bun with just a poached egg on top. It’s now a completely bland and useless dish. The same goes for the French toast, which used to have a special sauce that gave it a unique flavor. Now it’s just a dry, soggy mess that barely resembles the dish I once loved.
The service is another big disappointment. Previously, they’d help you with your coat and offer a more personal touch. Now, guests are left to sit with their jackets at the table, and the staff doesn’t seem to care much about the experience anymore. There’s also a disturbing lack of professionalism when serving drinks—staff will hand you a glass, touching the rim with their hands, which is completely unacceptable.
Overall, the place has lost its charm and is no longer worth the hype, long queues, or the high prices. The only positive note was that despite being late, they seated us without making a fuss. Another downside: no one in the restaurant speaks English, which makes it hard to communicate for non-French speakers. This place used to be exceptional, but now it’s just a shadow of its former self.