Lady M Cake Boutique - Arcadia

Best Mille crepe cakes ever. The cakes are so soft, decadent, and delicious. Perfect amount of sweetness, absolutely just melts in your mouth, so heavenly. They come with a bag of ice to keep the cake cool, and the to go bag is reusable too. On the pricier side but definitely worth the price, multiple times better than other cakes.

Lady M (est 2001) is a luxurious and classy dessert bakery store inside a mall. It is most famous for the creation of Signature Mille Crêpes. It blends French pastry techniques with Japanese sensibilities, resulting in fine thin cakes that are a touch sweet and perfect for every occasion. However, the quality is either a hit or miss which don’t equate the high end tag price. Staff was cordial. Atmosphere was relaxing. Parking was not an issue given its in a large shopping mall. At the end of the day there are better dessert shops that trump Lady M’s cakes. Overall, it’s a modest luxury cake shop. If you’re into presentation then quality this brand is for you.

Visited Lady M two days ago on Thursday afternoon and had one of the most unpleasant customer service experiences I have ever had. A staff member who appeared to be Chinese, in her twenties and not very tall, was extremely rude when we asked about seating in the front. She spoke with a harsh and dismissive tone and insisted there was “no way” to open the tables without any attempt to explain or help. The attitude was shocking and completely unwelcoming. We left feeling uncomfortable and disrespected. This is not the level of hospitality expected from a place with Lady M’s reputation. We will unfortunately be contacting the head office as well.

I walked in, wanted to order a slice of cake to eat there. But the person I talked with in the store was not sure nice. I asked her could you open the outside dining area. She said we will when we have more customers. I really don’t want to play pregnancy card but walking to the store from parking lot, eating there also taking a break is really what I wanted at that moment. So I had to order couple slices to go. Always love lady M cake but never ran into such unpleasant experience.

Cakes are really good, and very expensive. The whole luxury cake thing is kind of odd since the association is not common. Good cake should be approachable, but this has become some sort of like the stuck up type. Not talking about the service, the ladies were friendly. But I’m saying the feel of the brand

I have always admired Lady M for its cakes and presentation but my recent visit on Thursday afternoon was very disappointing and I saw the other folks in recent reviews agree. We bought several cakes and wanted to use the front tables. Her laziness came with excuses stating something about company policy. The Asian worker was stone cold and as curt as can be. Lady M has always been known to be elegant and her manners unfortunately contradicted their usually reputation. There was absolutely no effort to explain why or suggest another option and her tone felt unnecessarily hostile. It really dampened the experience and left a bad impression on what should have been an enjoyable visit and unfortunately many others either heard or now know about it.

I was eating my way through San Gabriel's food scene and decided to have dessert. Located inside the Santa Anita mall on 2nd floor with plenty of parking. Some unique flavors of mille cake on offer included passion fruit, purple yam, jasmine calamansi, and matcha chocolate. The passion fruit tasted just like the fruit; not too strong with perfectly dense layers like you typically expect from Lady M. Customers can devour their slice at the designated seating area just a few steps away with tables and chairs. A Lady M employee wearing glasses was "guarding" this area and when we asked about sitting there after our purchase she wasn't friendly or welcoming at all. Just ignored me which was the only negative about our experience! Lady M is not cheap so I expected better customer service.

This is about the quality of service rather than the cakes. Disappointed with the cashier (I believe her name is Stephanie). I ordered 3 pieces of sliced cakes and I asked if I can have their disposable cake knife (I also offered to pay). Straight up no, period. No added customer service. Wish the person who prepared my sliced cakes was the one to check me out at the cashier. I never had this experience in Lady M located in NYC. Fully disappointed with the experience they provide here.