David Frey
Google
First, let me say the food was quite good. And priced well.
The service, however, was horrendous. Valentines day (and really not that busy for Valentines day, a number of empty tables all night), 6:45pm reservation. At 7:05, since no one had come to our table yet, I went up to the hostess to request water (which she kindly brought). Our waiter first came to our table at 7:30 and offered to get us drinks, but we deliberately ordered everything at that point. I received my drink around 7:45, and by 8:05 had finished it when the waiter came back to our table for the second (and last, prior to us begging for the check) time and he took another drink order from me which never came. Our entrees (which were really good, especially for the price) arrived at 8:30pm, an hour and 45 minutes after the start of our reservation. After asking the hostess for the check around 9, our waiter finally brought it (and a different waitress took our card eventually and processed it, kindly).
I've worked in restaurants for years before as a busser and a waiter. I get on holidays it can be busy, and kitchens can get backed up. I have a lot of appreciation for the kitchen keeping the quality up on the food, despite the backlog. What I don't understand is a waiter coming to a table twice in over two hours, and not realizing we never received a drink order or checking how the food was (fortunately the food was good). It wasn't just us, all the tables around us (who had the same waiter) were equally confused at the whole scenario. One table had to leave prior to receiving their entrees, which I think was due to having a show to see, but it wasn't the waiter that assisted them. It was just confusing.
I liked the food. And even with the tremendous delay, I think we would have gone back again, because we understand things can be hard to manage time-wise on holidays, especially for a new restaurant. But with service so bad, and a billion other options in Manhattan, I think unfortunately we will have to pass.
Edit (Feb 21): Revising based on a reach-out from the restaurant. They personally apologized and invited us back. I find this very meaningful personally, and will revise as appropriate the rating and review following our return when we are able.