salmah
Google
Terrible experience at this place...and the number on the website doesn't even work. From when we walked in, we didn't even feel welcome, we felt like burdens. We made a reservation which clearly didn't even matter as they just shoved us on a table in the corner, which was literally freezing as it was next to the window. When we asked to move upstairs, they said no because they hadn't cleaned upstairs. She offered us the table next to us, which we declined as even the ladies on the table next to us were complaining about the cold. On top of that, the women that had finished eating from when we walked in didn't have their plates cleared long after they left and they were even still there when we left (about 2 hours later). In fact, every empty table had food on it. Disgusting!
They took way too long to take our order, didn't even offer us water or ask for allergies. The lady was pretending she didn't understand my friend's French which was agitating her on top of the cold and the long wait time. Our food came out in waves which was a stark contrast to how it is in London, where we are from, because if a group orders food, it all comes together and if it doesn't you are at least informed. She said she would come back for our drinks order, and didn't even bother. We asked for sauce tomate with our fish but when the food came there was no sauce tomate in sight. When we asked the server, she then said there is no more sauce tomate but AGAIN, failed to inform us of that or ask if it was okay to replace.
The prawns tasted stale, the tilapia was alright but the portion sizes of the sides like fufu and atiéké are ridiculous. Clearly understaffed as there were 2 servers between the whole restaurant, the dirty plates were right next to where the kitchen serves food from and were piling up (probably why they took so long to clear things up) and after all of that, they had the cheek to tell us the service charge is not removable.
Absolute disgrace of a place, I will not be visiting again. Could find other restaurants for a fraction of the price with service that is miles better.