Mary Syper
Google
We came as a group of four adults and two children. We ordered food and specifically asked for the children’s meals to be brought out right away. For the kids, we ordered the simplest dish — scrambled eggs, two slices of bacon, and bread. A meal that takes no more than 10 minutes to prepare was brought out after 40 minutes. The children were hungry and restless, and we had to entertain them for almost an hour.
After one hour and twenty minutes, only two sandwiches for one couple arrived at the table. My husband and I still had nothing. After one hour and forty minutes, the rest of the meals finally came, but my husband was served a completely different dish instead of the steak he had ordered. Why couldn’t they say right away that the steak wasn’t available? To make matters worse, the other couple received a dish with a hair in it. After pointing this out, they had to wait another 30 minutes for a replacement. By the time almost two hours had passed, no one wanted to eat anymore — everyone was angry and frustrated.
The service from our waitress deserves a special mention. She completely ignored our table: never checked in, never refilled drinks, never asked if we needed anything. When my husband tried to speak to her, she literally walked away. It felt like she was deliberately avoiding us, knowing our order wasn’t being prepared. The only act of kindness came from a waitress at another table, who brought crayons and coloring sheets for the children. We are very grateful to her.
In summary:
• we waited almost two hours;
• the children’s simple meal took 40 minutes;
• my husband received the wrong dish instead of his steak;
• one dish was served with a hair inside, and the replacement took another 30 minutes;
• no compensation, no apologies, no effort to make things right;
• service was zero, food was average, portions were small;
• the bill was almost $270 for four adults and two children.
We left angry and disappointed. Of course, we didn’t leave any tip — which was still far too soft a response for this level of service. This restaurant deserves a 1 out of 10. We will never return and do not recommend it to anyone.