Todd T.
Yelp
First off we have been a Foley family wine club member for over 10 years. We have been members of Foley, Lincourt, and have recently changed our membership to Lancaster for the great experiences and exceptional wines we had in the past.
This was a Mile stone birthday (the big 40) and we wanted to share this experience with a group of our closest friends.
Prior to this tasting we've had conversations with Liz your Tasting Room manager, about the day and our plans. There was never a mention that you could provide food for us and never mentioned that we could not bring food, as we mentioned we were looking for ideas for lunch. Our first experience from Liz that day was oh there looks to be a lot more then we were expecting. Our original reservation was for 13, but My wife's father had a last-minute change in schedule and fortunately was able to make the trip with us, for her birthday. Being berated for having one more person in our group, was not the warm greeting we were expecting from Lancaster especially as a Lancaster member. The entire attitude from liz was one of her doing us the favor and even told us we're lucky they could even accommodate our group on a Saturday.
A couple days prior to our tasting we tried to get a hold of the Tasting Room to let you know about the one edition but no one answered the phone. The day of the tasting we tried to get a hold of your Tasting Room to let them know we had one additional person and that we would be bringing boxed lunches. Again no one answered your phone.
Our tasting appointment was for 2 PM and our schedule worked out well that day and we're about 20 minutes early. The hospitality did not get any better from that point as Liz also informed us that no outside food was permitted anywhere on Lancaster grounds and especially in the wine Cave where they had set up the tasting for the day. I'm not sure if this is a new rule but on your website it states that there are picnic areas available to bring your food.
Instead of directing us to an area where we could eat our lunch we had to stand there in the 2 PM sun for 20 minutes until the cave was set up for our tasting. Once seated in the cave she again informed me she would have to check with someone to see if we can have our lunch with our wine. Another 20 minutes Past, where we were just sitting there with no wine and not eating our lunch.
I finally went into the Tasting Room to speak with our hostess Taryn to give her our wine order and again ask about the lunches. She then informed me they never allow outside food inside the cave at any time, unless we wanted to buy seven more bottles. We were required to buy 12 bottles (even though members) to reserve the cave. If there was a minimum of wine to purchase for us to "eat"in the cave that would've been fine but should've been communicated to us immediately, but now it feels like I'm being extorted. Buying more wine was never a problem for us, and we were planning on buying an additional case before we left but this experience changed our mind quickly. The attitudes of both your manager and your hostess are not ones we expect or have had the experience with before from any Foley winery, let alone one of your flag ship brands This experience is making us question keeping our membership with Lancaster.
Update:
Elizabeth "Liz" did reach out with a phone call to ask about our experience. If her goal was to make me feel worse about that day, and further regret our decision to go there for her birthday, she succeeded. Instead of asking what our expectations were, or how they could have done things differently, the call consisted of her chronicling her prior conversations with my wife, and fees they did not charge us for. Once again making us feel as they were doing us a favor, when in reality they embarrassed us in front of our closet friends. The friends in our group consisted of a top executive from Under Armor, a partner in one of the top marketing companies in Austin Texas, the Head of Information Technologies from a Minnesota fortune 500 company, and a Legacy member of Foley winery. Every one present was shocked at how poorly managed the situation was.