Lancaster Hotel

AMAZING hotel! Just retuned for a long weekend break for myself and partner was our anniversary the hotel gave us a free room upgrade on arrival and chocolates and balloons in room with a cute card - arranged from the lovely girl who answered emails prior to arriving. |The room was beautiful spacious large most comfortable bed, facilities in room and shower bathroom was one of the best I’ve stayed at for a while! Didn’t eat the breakfast so can’t comment on that! We did loads of walking I’d say on outskirts of central city. |Found loads to do places to visit the foods amazing in the city. Throughly enjoyed it and wouldn’t hesitate booking this hotel!! Paid the tourist tax on arrival very easy check in on the tablets in reception. |No extra or hidden charges. |Great hotel didn’t want to leave!!

We stayed in this hotel for 5 nights at the beginning of December and had an amazing time. We booked a superior king room and it was big! The hotel is in a great location just outside the city centre, which is so easy to get to. There is a tram stop nearby but we walked into the centre which only took about 20 minutes and was a flat walk. There are plenty of little food places nearby. The staff were very friendly, the rooms were spotless and the whole hotel was beautiful. We would definitely stay here again.

Extremely friendly and competent staff. For the rest unfortunately nothing like advertised. The smallest room i have ever seen in a hotel, to get from the door to the Windows you have to squeeze literally by the bed. Breakfast is ok. Cleanliness is just about satisfactory. Room cleaning consists of New Towels and making the bed, bathroom floor is not cleaned. The whole building smells strongly of drugs. I do understand that it is legalised in the Netherlands but the strong smell is very disturbing. You can hear every gust walking up the stairs from your room. The hallway is very noisy. Overall nowhere near a 4 star but more like a good youth hostel. Well I walking distance to the centre is why we stayed. Would not recommend.

Hotel is nice, rooms are modern and clean. Standard room is fairly small. Checking in was quick and easy.||‼️Only had issues at checkout. We stayed for 5 nights and on the way out were charged €125 in tax. We wouldn’t have been as annoyed if the charge was mentioned to us at check in or included in the booking price. ||We spent lots of money in the 5 days we were there and were not expecting a €125 tax on the way out.

It did the trick. I read reviews before. It isn't a kip but I can see what people mean. Parts of hotel downstairs look in need of upgrading. It absolutely served the purpose. Bedroom and shower were basic and clean. Nice nespresso in room. It is in a grand location to get into city. 2 min walk to tram. 10 mins on tram to central station ehich brings you to Schipol airport. We disnt habe breakfast in hotel but as reviews suggested the coffe and bites coffee shop next door to hotel is brilliant. Overall, did the trick and would recommend for location.

I booked to stay here with friends for my husbands surprise 50th birthday, we chose this hotel because the bar looked nice, when we went to go to the bar it was closed for a refurb, I booked in January 2025 our stay was November 2025, I wasn’t informed the bar would be closed during our stay, common courtesy would suggest they should of given us the option to change hotels, so once home we all got in touch with the hotel and out of 3 couples they compensated my 2 friends but not myself, for no reason at all! They said they told us of nearby bars (they didn’t) They gave us 1 free breakfast out of our 4 day stay. The rooms are great, can’t fault them at all but how my issue has been dealt with is very disappointing as I don’t see how my complaint was any different to my 2 friends who stayed but they got over £120 refund and I got nothing! Oh and they also got a free breakfast.

This stay was extremely disappointing from start to finish. After travelling from the UK to Amsterdam, we arrived to find that our rooms were not available due to renovations. This had never been communicated to us in advance, which is unacceptable.||The situation on arrival was chaotic. Entire floors of guests were left waiting for over 30 minutes while alternative arrangements were made. Our group was split across different hotels, a party of four was separated into different rooms, and even a party of two was placed in separate rooms. This is not what we booked or paid for and caused unnecessary stress after a long journey.||To make matters worse, every single morning at breakfast we were repeatedly asked to pay despite breakfast having already been paid for in full at the time of booking. Even on the morning of our departure, we were once again challenged about this. Having to explain the same issue daily completely ruined what should have been a relaxing experience.||Overall, this getaway was a nightmare and a horrible experience. The lack of communication, poor organisation, and repeated errors made this stay incredibly frustrating. I would not recommend this hotel and would not stay here again.

The room was constantly too hot, had to open the window but there is construction going on in the hotel so woke up to drilling every morning, walls are so thin can hear everyone else’s conversation all night, there will also be no where to leave your luggage when you check out at 11am was expected to sit in the hotel for 8 hours until leaving for the airport as the luggage room was full. Whilst telling us this the hotel manager was laughing adding we are making our lives complicated by wanting to leave the 2 small suitcases. Definitely wouldn’t be going back.

Family of four with a quad room. We arrived very early in the morning and they informed us we could check in a round 11:00. They stored our luggage and we went for a walk around Amsterdam. We came back after a few hours and the day staff had started working, who informed us check in would be later in the day. The hotel was completely booked so they had to wait for someone to check out and the room to be cleaned. They let us go down to the bar downstairs, which was closed, to get some rest. At this point we hadn't slept for over 24 hrs. There was the breakfast buffet down there as well, but we did not try it. When the room was ready they gave us the keys and set up daily maid service for us. Our room was on the 4th floor in the corner. It was a queen size bed and two twin beds pushed together. The beds took up most of the room, but it worked great for us. The room and bathroom were clean. The shower had great water pressure and hot! The only thing I did not notice when booking was that it did not have air conditioning. The weather is not that hot though, so with the windows open and the fans on, it was comfortable. The location was very convenient with a tram stop one block up. Great breakfast cafes right on the same block. I would stay there again.

1st time in Amsterdam and there were couple key points that we picked this place. I found them in booking.com and chose them because of their great location and also pricing.compare to all other options for the our dates this place was cheapest. We were there from Jun1st till Jun3rd. This hotel is very close to all cool canals and at the same time not in a very busy crazy area. You can easily get there walking or by tramps. They offer bike renting from reception which was nice. It was €18 daily. My main problem with the room was the lack of air conditioning in the room or any fan in the bathroom. The only way to change the air was to open the window. The other problem was the noise, if you are a morning sleeper , from 7 am you can easily hear people walking down the hall or talking with each other. Last but not least was the mattress situation! There was no mattress! Only two base on top of each other. We could change our room but we were lazy to pack and unpack for a short amount of time. If you are an easygoing traveler this place is very nice but if you care about sleeping and the air conditioning maybe not.

Upon entering, we were directed to the self serve kiosk. I checked me and my kids in, and even made my own room key. The gentlemen at the counter were friendly. We went out for dinner the first night around the corner to a pizza restaurant and brought it back to the hotel. We are in their lobby and the front desk gentleman was nice and gave us all bottle water to drink and stroopwafel biscuits for the kids. Nice touch. Only problem the first night was the shower not draining properly. It was actually pretty gross. I wasn't going to complain about it because after walking all over Amsterdam and tired, all we wanted to do was shower and go to bed. The next morning (today), we left around 0910 for our Anne Frank tour. The front desk lady called a cab for us and the cabs were there in minutes. So far so good....the staff was very attentive. We were gone for over 12 hours today and when we returned, our room wasn't made up at all . No fresh towels, garbage not taken out, beds not even made...pizza box from the night before was still in my room! After what I paid for for two nights here, I expect my damn room to be made while I am away. So all this PLUS a gross shower that doesn't drain properly. After showing pictures (the same one I uploaded on here) to the front desk staff, we were given new towels and an "I'm sorry, this isn't your fault". I absoFREAKINlutly know it isn't my darn fault! Will I come back here? No. Would I recommend this place to anyone? Hell no. Besides my room not being clean (which is the biggest part of this review), it is a bit further away from the city center where the main attractions are. If you don't mind that, then this hotel may be for you. I didn't mind being a bit further away, but after coming back from a long day of touristy things, coming back to a crap room is not how I wanted to end my evening. So the 1 star is only for the attentive staff on the first night. But when the staff needed to actually be attentive when there was a problem, nothing was done. Comp me something. At least the 1 night that they didn't even come clean. Nothing. Manager, where you at!?

I have some bias here, since we switched from a 3-star place to this one for the second part of vacation. The good - * Staff is really nice and very helpful. * Reception is well-stocked with snacks. Self-service checkin if you need it. * They very safely stored our luggage until quite late in the day while we did some sightseeing. * Daily room cleaning * Nice bathrooms (b * Breakfast is tasty with all the usual stuff - breads, cheeses, cold cuts, yogurt. * Close to public transit, several museums, and neighborhood is quiet. The not-good - * Poor soundproofing in rooms * Decor is bizarre. Deeply garish rugs, weird marbly walls, everything clashes. * Hallways smell musty * Bed is some odd vinyl covered mattress with a soft top. It's just weird. * No USB charging ports * Bad, bad TV service. BBC yells about the tv service not supporting high def. * Dark. Holy crap, the whole place is dark as hell. The rooms, the breakfast, the bar all so badly lit. * The bar looks nice and is very clean but has like 1 tap with beer, one bottled beer, 3 mixed drinks. It's a terrible selection and at least one group left w/o ordering while we drank a beer. While I like the neighborhood, I would not stay here again.

I stayed at the Lancaster for a work trip. Renovations are completed. The hotel is well appointed for the business or tourist traveler. The rooms are impeccable and adequately sized for this price range. My window was facing the park, and very quiet even on a Friday night. Check-in was smooth despite the long line, as there is a self-check in automated option which most people ignored (totally autonomous, you even make your own room key). The hotel lobby is clean but compact. Nice magazines to look at. Good for waiting up to an hour. I wouldn't spend longer. Much better to leave your bags and enjoy the park, or a beer in the adjacent restaurant. The highlight of the hotel is the breakfast. It is held in the adjacent restaurant/bar. Very pleasant decor, lots of light towards the back, and high quality ingredients. Nothing super fancy, except the smoked salmon, a very delicious touch, and a large selection of good quality breads and pastries. The rest seem the usual dutch breakfast/lunch staples, cheese, cold meats, boiled eggs, granola, yogurt. All seemed to be good quality. Rooms have a proper electric kettle, not the instant coffee maker or Keurig, that really limit you to a single function. A nice touch for travelers doing a bit of self-service dining on their trip. A bit pricier than I would spend on my own travel, but if you're looking for mid-range hotel, with a pleasant location in Amsterdam, 150m from the closest tram, and directly in front of a very pretty park, the Lancaster fits the bill. If the weather is nice, it would make a nice place to be based for a few days. A great business stopover location. The Connexion shuttle (18,5 EUR 1 way, 29 EUR R-T, Arrivals Hall 4), will leave you at the front door in 30 mins provided you're the only one on this shared van service.

Booked the hotel for a few nights last November for my birthday with a friend. From the pictures, it looked fantastic, and I assumed we got a great deal. As we got there, things were very different. Scaffolding towered the front and side of the building, as well as the reception still being renovated from what we could see. The room itself was decent, beds were generous as we got a double each. Bathroom door wouldn't shut properly, which was a nuisance. Did not enjoy being woken up at 7am to builders directly outside our window, spoiling the view as well as getting a good sleep. Definitely didn't pay hundreds to be woken so early, so that definitely put a downer on the experience. I did speak to others who were on the other side, and they seemed to have the same trouble, so moving wouldn't have made a difference. Didn't bother with breakfast as we were out for most of the day anyway, but they seemed to have a bit of a selection of a continental, though. Would I stay again? Possibly, assuming the hotel had been sorted and wasn't halfway through a renovation.

Beautiful room. Good location near public transport. Good selection for continental breakfast. Fabulous dinner at the restaurant. Be sure to bring earplugs though because you can hear everything. The cleaning staff starts slamming doors about 8 am, which is a problem when you're jet lagged.