M9933TBjayj
Google
This stay was extremely disappointing from start to finish. After travelling from the UK to Amsterdam, we arrived to find that our rooms were not available due to renovations. This had never been communicated to us in advance, which is unacceptable.||The situation on arrival was chaotic. Entire floors of guests were left waiting for over 30 minutes while alternative arrangements were made. Our group was split across different hotels, a party of four was separated into different rooms, and even a party of two was placed in separate rooms. This is not what we booked or paid for and caused unnecessary stress after a long journey.||To make matters worse, every single morning at breakfast we were repeatedly asked to pay despite breakfast having already been paid for in full at the time of booking. Even on the morning of our departure, we were once again challenged about this. Having to explain the same issue daily completely ruined what should have been a relaxing experience.||Overall, this getaway was a nightmare and a horrible experience. The lack of communication, poor organisation, and repeated errors made this stay incredibly frustrating. I would not recommend this hotel and would not stay here again.