nieuws b
Google
There was no staff available during our stay. The owners apparently were on a holiday themselves. We were left all on our own with the key of the back door, to get in and out of the hotel. There was no possibility to get a cup of coffee or tea. Therefore, we stayed in Luzern all night until the last bus departed. Very bad hospitality. The next morning a staff member came by at 07:00 o` clock, to prepare breakfast, which was the first opportunity to get a cup of coffee in the hotel. Breakfast was frugal. Additionally, the breakfast room did not resemble the photos on booking.com. Fortunately, we were able to cancel the last two nights of our reservation. It was not worth 194 CHF per night, as it did not feel like a hotel, but more like a bed & breakfast.