Александра Пыленкова
Google
Our stay at this hotel was part of our honeymoon. We carefully selected every detail of the trip and reached out to each accommodation in advance, hoping everything would go smoothly. Unfortunately, this hotel was a major disappointment.
First of all, we were given a room overlooking the parking lot — despite specifically requesting a nice room within the category we had already booked. It felt almost ironic. It would’ve been easy to ask in advance if such a location would be acceptable. In the end, we were offered to stay one night with a garden view and the next with a parking lot view. No apology was given, no effort to make up for the inconvenience. The whole interaction left us feeling like a nuisance rather than welcomed guests. There was no sense of hospitality — just fake smiles and cold formality.
Secondly, every simple request seemed to cause inconvenience to the staff. There was a constant feeling that we were asking for too much, even when we weren’t asking for anything out of the ordinary.
Thirdly, we discovered that access to the spa — which is advertised as included in the room rate — is not actually included unless you bring your own slippers. Otherwise, you’re expected to buy them for 10 euros per pair. Slippers that should absolutely be standard in a hotel of this category. It’s not about the 20 euros, it’s about the way this is handled. It felt petty and unprofessional, and frankly, a bit insulting.
In the end, we were left with a strong sense of being unwelcome — all while paying full price for the experience.
Yes, there were positives. But in the end, it’s the people who make a place special — and here, they truly let us down.