Alfie S.
Yelp
I was hyped to try L&M for a while. They're one of the few places in the city who claim to sell Taylor Ham. However there's a big barrier of entry for me- while they're within delivery range to my office, they're not on any delivery platforms. You'll notice I asked above and was told it's because they're an old school deli. While you can call and place the order, I don't carry cash and don't feel comfortable giving my credit card over the phone.
However, they prompted us to stop in so this weekend my partner and I did just that. I walked in hoping to write another 5-star review. You can see from my reviews that I don't typically dole out 3s or lower. Honestly, I was debating leaving this review because I love old school New York. This is my home! Supporting local businesses has been a priority of mine for years. So you might be wondering why the mediocre experience and mediocre rating? Let's dive in!
The food: So I came in and got $30 worth of food. A "Taylor Ham" egg and cheese, a breakfast platter, and a bacon egg and cheese (we also bought a few drinks). I know it's nitpicky and subject to regional debate, but I don't believe their pork roll was Taylor Ham brand, and there is a very large difference. Maybe it was and what we were served was just off, but it was missing some key characteristics that I love. Overall the sandwich was good, though. If you're picky about the brand of your deli meat (like if you prefer Boars Head over Dietz & Watson), your experience might reflect mine. If you don't care, you'll absolutely love it because it was a good sandwich.
The wait: This is why I wish they were on an online ordering platform. We arrived, waited 20-25 minutes, and were stuck waiting in a crowded deli. The owner is probably holding out from online ordering because of fees, but they also charge 4% more for credit card payments. So their logic doesn't quite make sense if that's the case. If it's not the case, the wait was just awkwardly long. Had they been on an online ordering platform I could've placed the order on my walk over, picked it up and been on my way in minutes and this would've been a debate between 4-5 stars instead of 2-3 stars. I also could've felt like I knew I wasn't being overcharged, while I'm not entirely sure I wasn't here. Convenience is king and my customer experience due to the wait on a hot morning was just really bad.
The service: Maybe I caught them on a bad morning, but it seems like the whole place was off. The line didn't make sense, and despite ordering before a few people who got equally large take out orders, we were served well after them. Maybe I'd give them another chance if they were more convenient in both time spent there and in location, or if they decided to adapt to the 21st century rather than shun it, but there are just so many more options. While I love Taylor Ham and get it whenever I visit the in-laws out in Jersey, their pork roll isn't worth the extra steps to get to it. If they lowered the barriers to get them I'd probably order regularly, as their overall sandwich was good. I just don't think it lived up to the hype and, because of that, I'm sticking with my local food truck or a closer bodega. I wish I had a better experience because I was really looking forward to them. Your mileage may vary, and I still encourage you to give them a shot.