J P
Google
I really enjoy this theater. It’s old for sure and needs some repairs but it has a lot of charm. I’ve gotten to see so many great films here and I’ll continue to come.
The only complaint I have is with one of the employees. They usually wear a neon green hat, glasses and a mask over their mouth. I’ve been to this theater multiple times over the years, probably in the triple digits at this point. Every single time I come to this theater and they are working at the concession stand they are sitting their staring at their phone, rolling their eyes if you don’t automatically know what else you want to get. One specific time I was being waited on by them and when I couldn’t decide instantly what drink to get they said “ Oh Cmon” and let out a big sigh. I was so taken back because I was nothing but kind.
Last time I was here it was no different, I overheard them make a comment about a guest saying “I don’t care nor will I ever about these people” and when I was being waited on I walked up and waited for them to say anything while I said “hi how are you” and they said “what do you want”. And when I said large popcorn they just pressed the button to put my card down to pay, didn’t ask “can I get anything else for you?” Or anything.
I have worked for a big movie chain for years now, I like coming to this theater because it plays a lot of the indies and Netflix films we don’t get. In the 8+ years I’ve been in this industry I have never encountered someone as rude and uncaring that works in theater operations.
It’s customer service. You are in service of the public. Yes it can suck sometimes but it’s the job and the industry. Being personable and a good employee is apart of it. The miserable look this employee had every single time a guest walks up is actually laughable. One thing is sure is that you should not be working at this theater.