Landry's Inc.

We have two Landry’s accounts, but we mostly use my husband’s account because he and his friends eat there about three times a month, so he racks up the points on his account fast. I have deferred the points on my account and they still expired on my account. Landry’s took away my points - over $125 just in the last two months alone. Earning points was one of the reasons we kept coming back frequently.

My damaged Bentley by Mastro’s Steakhouse in Houston, Texas is still damaged. I contact Landry’s Inc. on the damage and they failed to respond. I have visited this Mastro’s restaurant on more than one occasion. I had a reservation on 12/31/25 at 430pm and left my Bentley with valet and it was parked in the front. Around 730pm when I left and requested my Bentley, valet (Alfredo) handed the key to a valet driver to get my Bentley. The driver he handed it to pulled my vehicle out and backed my Bentley directly into a parked Toyota RAV4. Management of the restaurant didn’t even come out not get involved. I called Houston Police and they came to standby and witness valet taking my information and sending me a form to fill out regarding damage to my Bentley. My Bentley was in immaculate condition and has never been damaged but now due to valet recklessly damaging my vehicle I now have rear bumper, rear molding and rear end damage to my Bentley. Valet (Alfredo) informed me Propark Mobility has liability insurance and was be sure to take care of the damage and I expressed my concern with depreciation of my now damaged Bentley as well beyond repairing it. I have yet to hear back from Valet (Alfredo) at Mastro’s Steakhouse, nor anything from Mastro’s Steakhouse Management, nor from Propark Mobility. Valet, Propark Mobility, and management of Mastro’s Steakhouse seem to care less about your personal property. I have not heard back within the 24 hours Valet (Alfredo) informed me of on when I’d hear from Propark Mobility regarding damage to my Bentley. Not to mention, we ordered dessert to go and it was the oldest stalest dessert they had. Plus, the restaurant called three days later to ask how was our visit. Of course it was the worst experience ever especially on New Year’s Eve, to receive a damaged vehicle plus bad food!!! The restaurant staff called offered nothing except to have valet call me!! The GM offered two appetizers and to replace the old dessert, SO NOT ACCEPTABLE!!! I expect a call from Landry’s, Inc. on this matter in relation to their valet vendor Propark Mobility.

I had my wedding at Kemah FantaSea Yacht Charters, and my experience was extremely disappointing. The event was very unorganized, and the service promised in our contract was not met in full. My wedding took place on October 24, 2025, and I have been trying to get this situation resolved ever since. It seems this company lacks empathy and integrity. To be fully aware that they provided poor service and committed a material breach on someone’s wedding day—the most important day of their life—and still choose not to reach out or resolve the matter is absolutely disgraceful. Landry’s Inc told me they would investigate the matter about a month ago, yet I have not received any follow-up or resolution from them. When trying to resolve the issue directly with Kemah FantaSea Yacht Charters, the resolution they offered was inadequate and did not reflect what we deserved. This information was then forwarded to Landry’s Inc for resolution, but no progress has been made.

Went here for my boyfriend’s birthday and had the worst experience! While eating out appetizers a roach crawled on my arm ! We were immediately going to leave but the waitress said that she would get the manager to TAKE CARE OF US and moved us to another table . While trying to enjoy our entrée, the part that was hot bugs stated flying around and ended up in my food. The waitress took the food away, said that she would have the manager to take care of it. She then brought back more food wrapped in to go boxes and a bill for $75. I didn’t want to ruin the night or cause a scene so I waited until this morning and called to receive a refund because I’m not going to eat this food to go and we didn’t eat anything but half of the appetizers before the roach . They claim they do not do cash refunds so beware of this place ! They want to give you a gift card so you can dine with the roaches again !

Bubba Gump and Joe's Crab Shack are awesome when dropping in on Galveston. Salt Grass is amazing for the price point compared to the other casual steakhouses in Houston. I would definitely recommend the rewards program; it's a good reward system, and I have never had an issue. The customer service is always welcoming and staff gives amazing recommendations when dining!

Websites are not current to available technology. The process to redeem points is outrageous! As a member you are required to pay for food upfront (online) and then request a refund to use points. There is no way to know what points are being used. Birthday points expires within 15 days- but again it is up to the restaurant to enter the request correctly or you lose points. Unless you will redeem points immediately and eat frequently, I do not recommend becoming a member. No response from corporate. The food is great, however not worth the ongoing rewards program issues coupled with poor customer service and a failure to respond.

The food was good. THE SERVICE WAS UNPROFESSIONAL, CORPORATE INCLUDED. Took my family to their Kemah location this past Thanksgiving. Drove across town to Kemah because a previous experience at one of their other locations on the west side of houston I/10 near Katy area was a subpar food excursion. Our meals were late (had to ask waiter-person to check on it), dry, cooled within a few bites time span, with questionable portioning. BTW, was for Thanksgiving also. Decided Kemah this time due to having better Landry's food memories at that location when we used to live on that side of town. Oh well, so much for that. We got there for our reservation at 5p. I dropped off my family at the front. After parking and walking in, there were 5-6 employees at the front podium talking amongst each other seemingly removed from patrons walking in, and looked inconvenienced and unenthusiastic in action. Judging by their lag in greeting time relative to the amount of people walking in (which in my case was a one me to 5-6 of them)- customer service was not the priority. At any rate, after joining my party and ordering, the food took over 20 minutes to get out. That's when we notified the manager during the table greet that our food, appetizers, or even bread or drinks had not appeared yet. He walked off with our attendant and came back with everything. The table management was ridiculous. But, the food was good. After we paid (including a $40 tip for 2 adults, 2kids), we ended up waiting at least 20 minutes for my cheesecake to-go. I finally told my wife that I'll get the car while she waits with the kids for my cheesecake. That took about 10-15 more minutes including a bathroom stop on the way out. By the time I drove up and notified her, she said they just got the dessert. When she came out she was flustered. We drove home and once there, I noticed the cheesecake looked partially eaten. I called Kemah Landry's the next day and talked to the MOD Roy as to my suspicions and asked for a gift card for a dessert. He assured me that no one touched the cheesecake and that given my description, the edge fell off. He then said gift cards have to come from corporate, but he would give me a cheesecake on the house my next visit. I declined, and said I would call corporate. He gave me the number. I called corporate and left 2-3 messages between then and today December 12, 2024 with no reply. I even submitted online feedback through their website. I will not be going to Landry's again for any holiday events or otherwise, until I see their reviews pick up. My experience was UNACCEPTABLE and I eat out easily over 50% a week.

We regularly dined at Saltgrass and Del Frisco’s Grille, and I’ve spent thousands of dollars with Landry’s over the years, including hosting a Christmas party for my office. The food and service have always been excellent, so I’ve never had an issue with the restaurants themselves. The problem lies with their rewards program. Despite spending significant amounts at their establishments, any unused rewards expire after just one year. It’s a highly disappointing system that forces you to use your rewards within their strict timeline or lose them entirely. I understand the need for an expiration policy to avoid indefinite liability, but a more reasonable timeframe, such as three to five years, would be far more customer-friendly.