Mike R.
Yelp
This review is based on our Mothers Day lunch and not normal operations.
I have been to Landry's before and expected a great experience and good food. I have no axe to grind with this restaurant, but honestly, Mothers Day was disastrous. We decided to dine here on Mothers Day because Landry's takes reservations and we were told that they were never busy.
We arrived at our reservation time to find the place mostly open and no one waiting up front. We were promptly seated near a nice window location. Our server was very nice, but apparently inexperienced and shaken. He took our drink order and disappeared for 10 minutes. Came back and said he'd bring bread, another 10 minutes. Took our appetizer order, and then another long wait. He finally showed back up and took our order about 40 minutes in. And then we waited and we waited. Out concern was cold food. As we sat there, a couple walked in and were seated by us. They were served and left before we were served. Our part was only six and our order was pretty simple. That didn't seem fair. As we waited, there was a server that kept shaking his head no ever time he passed us. He was clearly aggravated. It appeared as though the kitchen was gridlocked, sending the servers back to face angry customers.
Our food finally came about an hour after arriving. Two of the orders were incorrect, with oysters in the shrimp plate. That's okay, were were hungry and accepted what was brought. And as we feared, the food was not hot. The shrimp and oysters were good, we really liked the onion strings, but the french fries almost tasted rancid. I couldn't eat those, but again, that's okay. The worst part was that my wife's shrimp order never came out. When we finally saw our waiter again, we just requested that he cancel the order. It was a depressing experience for my wife an her 95 year old mother on what was supposed to be a special day.
At this point, we were just ready to go home. When the server came back, we asked for a to-go box and gave him our card. He returned having not run the card and had to leave and come back again. Clearly absent was a manager. In my experience, well run restaurants have a manager that jumps in to help the servers and visits with the guests. I do feel as though the issue on this day was one of poor management. I feel for the servers who were trapped between a poorly managed day, a backed up kitchen and angry customers. My guess is that they are not used to a full restaurant, but really I didn't think the place was that busy. They just weren't getting people out. All-in-all, we were there for approximately an hour and forty-five minutes.The best part of the experience was finally being able to leave.
I would try them again on a less busy day. The food would have been pretty good if it were hot. If I do, I hope for a much better experience.