Taylor Criscuolo
Google
ZERO STARS!!!
I had one of the WORST experiences at Lansdowne Boston. After being told that the outdoor tables were first come first serve, we told the hostess we would grab a drink at the bar to wait for someone to leave. After ordering drinks at the bar, my fiancé saw that people were getting up from an outdoor table and proceeded outside to grab it. Once seated the tiny blonde female bartender delivered our drinks. I then told her that we were eating as well and since there was only a singular seat at the bar, my fiance had found a table outside. She said "no problem, would you like to cash out then" and my response was "yes please." I then I carried the two drinks over to sit at an outdoor table and had walked through the middle open doors. I then returned inside to receive the two pickleback shots we had ordered. I again was heading towards the middle open doors, but this time the young hostess said I had to use the main entrance door and could not go through the middle entrance. At no point did the bartender (who was also watching the shots as I delivered the drinks) or the hostess or any waitress say I could not bring drinks from the bar to the outdoor seating...if I had known this I would not have done so and I would have never ordered as we were waiting for an outdoor table.
When placing the two shots down on the table, OUT OF NOWHERE, a bouncer stormed up to me and started yelling in my face about it, in front of everyone. Not a polite reminder, not even a firm explanation—just aggressive, unnecessary shouting that I was told I could not take the drinks from the bar to the outdoor table. Even after telling him I was sorry and no one had told me, he continued to respond in a rude and demanding tone accusing me over and over of being told. It was humiliating, completely unprofessional, and set the tone for an awful night.
We then went inside with our drinks, lost our outdoor table, the one seat at the bar was now taken and we were left with nowhere to sit and left immediately without finishing our drinks. I must also add, both my fiancé and I are attorneys and had just walked from the train directly to the bar -- with not one ounce of alcohol in our system during this confrontation.
There are plenty of bars in Boston that know how to treat paying customers with basic respect. Lansdowne clearly isn’t one of them. I won’t EVER be back, and I’d recommend anyone who values decent service STEER CLEAR.