L ANXOVA DIVINA

We’ve visited this place several times before and have also stayed at hotels in this chain — overall, we’ve usually had good experiences. However, this time we encountered a disappointing mix of poor communication, unprofessionalism, and rudeness from the staff. We came for lunch, and at first, everything seemed fine: the interior was pleasant, the music not too loud, and the atmosphere was nice. We were seated promptly and placed our order. The food was decent, though not exceptional — we ordered drinks, appetizers, and a 1kg steak. The steak was cooked well but was served completely bare, without any garnish or sauce, which felt rather underwhelming considering the price. What truly ruined the experience was how the staff handled our loyalty membership. I mentioned that we are part of their loyalty program, which we paid €180 for, and the response was indifferent at best — a simple “so what do you want?” attitude. I explained that we were unable to access the loyalty account to show the QR code because the system wasn’t sending the login verification code — something that had happened before. I kindly asked for their help, as we were entitled to a 10% discount under the program. I spoke to three different waiters, but no one seemed to take the request seriously. Eventually, a manager came over. I explained the issue again, even showed her the email confirming that the login code wasn’t arriving. She simply said, “I can’t help you and I won’t apply the discount.” When I insisted and explained this had happened before and was resolved politely, she reluctantly said: “Fine, I’ll apply the discount if you prove you actually paid for the membership.” I had to search for the receipt in front of my guests — which was incredibly humiliating. Once I showed proof of payment, she applied the discount with visible irritation on her face. We left the restaurant with a very bitter impression. It was extremely disappointing, especially given that we are loyal customers who’ve invested in their membership program. I won’t be returning, and I certainly won’t be recommending this place to any of my friends. This kind of disrespectful attitude towards paying guests — especially those in a loyalty program — is completely unacceptable.

We were really disappointed with our experience here. We’re staying at the SLS Hotel and decided to stop by for drinks, but unfortunately, it was not what we expected. I ordered a passionfruit and milk drink for my baby — I didn’t ask for ice, yet the cup was filled almost entirely with it, leaving very little actual drink. My own non-alcoholic Graciea drink was the same — mostly ice and almost no flavor, it just tasted like water. It’s a shame because the presentation was nice, but the quality and care, especially when serving families with young children, really missed the mark.

We had our Christmas lunch with the family. Service was outstanding, and the food was delicious for adults and children. Beautiful atmosphere and ambience

Fantastic restaurant 👌 in love with the interior design and colors. Excellent food, nice vibes, outstanding service and very friendly staff. Thank you Bryan, Franco, Vanessa and everyone for making our stay in Barcelona memorable.

This review is mainly to praise the amazing customer service of the staff Javier and Mar. they were incredibly friendly, accommodating, and attentive. We had a large group of people and they were so patient would definitely go back for them.

What a great restaurant! The service and conversation from our server Ryan was amazing and the food was tasty 😋. Don't skip desert!

Great food, calm, sleek place. We had tapas, very tasty.

Beautiful decor, super service, nice food, but on the pricey end.