Sandra S.
Yelp
The review I am writing is not for this store, but seeing as there is no option to review the store I actually went to, I think it is important to let the area stores know what kind of rep the other area locations give out. This occurred at the Abrams and Park location, inside the 7-11. There is no area or district number to call, so here it is, and maybe they will contact ME. Don't waste your time and money. Ordered a plate with chips and salsa, and a chicken quesodilla through the drive thru. Got home with my order, only to find that my quesodilla wasn't in the bag. Drove back down there, went inside to give them the opportunity to make it right. The man behind the counter was nice enough, but the lady in the drive thru attempted to tell me that I hadn't paid for a quesodilla. She went, got a copy of my receipt, and read it off, low and behold there was the quesodilla. I asked her if there was a reason I should be paying for it again. The man behind the counter must have sensed my displeasure, because he hurriedly grabbed the quesodilla he had been preparing for me, and said, Here you go! Without so much as an apology for her rude behavior, or for trying to charge me again for items that I had already paid, I drove home to the dissatisfaction of a quesodilla with completely unmelted cheese. I probably wouldn't have written this review if I hadn't already been agitated before arriving, and they had seemed somewhat apologetic, but... Here we are. Learn some customer service skills, and some basic common decency. I know people make mistakes, but if you want your customers to come back, treat them like you want them to. Picture included.