Christopher Dubya
Google
One of the most ridiculous service experiences I’ve ever had. Won’t be back.
The host was friendly, but it all went downhill after I sat down.
I wanted the half chicken dish, but the side items listed for it on the menu seemed a bit odd. The server (never offered his name, but he was a tall East Asian man in a mask) failed to help me understand the overall set up/flavor profile and even seemed a little annoyed that I asked, so I just asked for the pickled onions to be on the side. Easy fix for everyone.
Before I even had a water on the table, this server not only brings a side bowl of onions out — Uh… Okay?? I did not ask for them early, just on the side — but he also set the bowl down on the opposite side of the table from me (see image).
I thought maybe it was a fluke, but then he sat the wine I ordered down in the same spot! Later he’d do the same for my water, then a straw, which he flung on that side of the table instead of handing to me.
I had nothing in front of me on the table except my phone, and definitely not a force field.
At this point it felt legitimately disrespectful in a super passive aggressive way, and if that was his intent I have no clue how we got off on the wrong foot. The vibe was now completely off and I was wishing I had just gone to Burger King up the hall.
To boot, that table faces a dirty dish drop area that was piling up in the open instead of being taken to the dish pit, so flies were also dining in with us. In fact, a fly found its way over to those random onions at the other edge of the table. Gross.
So I asked the host to move me to the bar side on the opposite end. There were a pair of 2-seater booths open that would’ve been perfect, but the host suggested I sit at a high top counter connected to a wall under the TV. ????
There was no line and the place was maybe 70% full, but for some reason he acted like he couldn’t give me what looked like the best seat in the house for a party of one. Okay fine. At least there were easy reach outlets to charge my phone, no filthy dishes or flies to look at, and no weird server.
The countertop is probably fine if every other table is taken but you’re hungry or in a hurry, however, I wanted to actually relax after a busy trip and ahead of a 5 hour red eye. Instead I felt like I was in timeout since all I could see was the wall under the TV.
I should’ve asked to move again but I didn’t wanna feel like trouble and overcomplicate what was shaping out to be a high stress experience.
While the rest of the crew seemed nice and professional enough, that server gets a 0/10 for me. And we just need the friendly host to make more mindful decisions for guest comfort as far as where to seat people.
Food was okay, pretty mid. Needed more seasoning. Plenty better options in SFO.