Henry M.
Yelp
Review will focus on Hustler VIP card and management (Shane the manager)
When I read somewhere on the Internet that Hustler has a VIP card for locals NV residents where you can get $2 drinks, I had to find out more. I've reached out to Brittany Rose and she confirmed it's $30 ONE-TIME charge, that includes free entries and drink discounts. Perfect, I got my card and everything seems to be in order. I made sure to check with the bartender initially on ANY type of restrictions. She mentioned top shelf liquors are excluded but did not mention any (day or time) restrictions. So far so good.
Fast forward a few months I've been stopping by on and off usually Sat afternoon and stay fairly late and I WAS at the time, getting my $2 drinks. How do I know this for sure? Because I always put $5 out there ($2 for the drinks $3 for tips along with my VIP card) figured if I'm getting a deal, I tip a bit more for the staff. There's NEVER been any issues till well last night.
My cousin was in town, and he wanted to check Hustler as I was RAVING about the place. It's his last night before he flies back so we stopped by before 10pm and the place was DEAD (For Memorial day Monday) I was afraid he might need to pay cover, to my surprised the friendly cashier up front told me "you guys are all set!" sweet! I tipped her after of course.
Right off the bat I'm ordering (what I thought at the time, $2 Blue Moon beer) and my cousin got a Ketel One & Tonic. The total I believe came out at $18 so I figured it sounds right $16 for his drink and $2 for mine.. boy was I wrong! Once we got situated, we sat near the back by the main stage (closer to the restrooms) with our drinks and Hookah that was ordered at the bar. I went and got VIP dances from my favorite dancer (Harley, more on her later) when I came back out, my cousin was at the table but no Hookah in sight. He mentioned he said the waitress walked by but didn't drop it off. The "airhead" waitress finally came by asking if we ordered a Hookah. I'm sorry not sorry if I sounded rude but she literally asked me (the customer) if it was already paid for (vs going back to the bartender and ask?) Then of course she demands who's the bartender's name like she doesn't believe me... (not sure why because there's only one bartender at the time)
Whole night we were there (for at least 4-5 hours) the airhead waitress NEVER came back around asking if we were good or not. I ended up going up to the bar and ordered another round of Blue Moon and Ketel Tonic. So finally near 3am she finally came by.. my cousin was good so I was just going to get one last Blue Moon. Gave her $5 thinking that was GOOD, she came back with the beer and said "oh it's $9!" so I'm like WTF. That really took me by surprise, had I known it was $9 I would NOT have ordered one. I was a bit irritated by all this, so I asked her to bring the manager. And of course, the a--wipe manager will side with her staff. First thing that came out of his stupid mouth is "What's the problem??" Like he's pretending to not know what's going on and oh that's how you greet all your customers? I explained to him I've always gotten $2 beer with the VIP card, then he comes back saying "It's Happy Hour only, do you know what Happy Hour is?" he said it like I'm stupid or something. So I'm like I know exactly what Happy Hour is, it's the FACT that this was NEVER mentioned to me (customer) when I got the VIP card. I've always had $2 beers (Yes even after 6pm with no issues) Then of course they went back to check the machine and turns out I was NOT paying $2 beer that night (I had no idea of course), turns out they were charging me $9 beer $9 drink.. and yikes! Wouldn't you think if I knew it was $9 for beer I would actually get a drink instead? Anyway, I didn't want to create a scene and get kicked out so of course I paid the airhead waitress the lousy $4 (I already gave her $5 earlier) By the way, whoever that manager is (I didn't get his name), not the bald guy, clean shaven, I think he was wearing blue shirt, could work on his lack of professionalism and the ability to handle challenging situations (yes like this one) with tact and discretion. Yes, you sir is missing all these traits as being a successful strip club manager, time for a career change my man!
Well now I know the NEW rule is $2 beer is only good till 6pm, sadly that information would come in handy when I paid for the VIP card.
This review would been 1 star, but the saving grace is Harley, if it wasn't for her, I would have gone total crazy and start flipping out! They really need to bring back the female manager (Gabby was super cool) I also need to mention JJ (Day time manager) he actually cares about customers. I hope all the night time managers can learn from him.
Btw, the VIP (Very Important Person) card that I have should change to LIP (Least Important Person) because that's how I felt and treated.