M E R H.
Yelp
I usually never write reviews, especially not bad ones because I try to be understanding since I, myself, work in the same industry, but I've never had such a disappointing experience with a restaurant and their staff.
After waiting for what we ordered, 2 quesadilla plates and 1 chicken tender order. My sister and mother were disappointed they had been here just a week ago and had ordered what they described as a very big and yummy quesadilla; What we got was nothing like that. To make matters worse the chicken tenders were nothing like the picture showed on the restaurant's menu; they were pretty much small nuggets and some even thin. The dissatisfaction on the poor consistency and quality of the food led us back in. ( We got to-go since were were working in the area).
Once inside, the young ladies who had taken our ordered tried helping but were just not the best at it. They seemed to not know what to do or were maybe new. They decided to refund us, without considering if we wanted our food remade or not. I was given a cash refund which wasn't the amount I had paid on my card. I simply just wanted to get my credit card transaction voided but they didn't know how to do that, no one there knew how to do it, and there was NO MANAGER in sight , plus had said they couldn't give me all the money I had paid since paying with card has a service fee added to the total. I understood that, but it made no sense to charge me a service fee when I was getting a refund for returning the food. We decided to leave and come back once the manger had arrived as suggested by one of the ladies.
We returned and there was STILL no manager. At that point the frustration began to build just because the ladies weren't able to handle such a simple task as voiding a credit card, no one there could help them, management seems to be nonexistent, and their poor professionalism at handling what would have been an avoided situation if a manager was there or they had been equipped with better training.
Oddly enough, they handed me one of their cell phones which had the owner on the other line so I could talk to her... I just don't understand why I had to speak to her if, again, all I needed was my transaction voided. Everything was resolved, thankfully but I just think it's unacceptable how everything was handled even though it was such a simple task to do.