Patrick O.
Yelp
Whoever shed the blood, sweat, and tears to build the Las Golondrinas name cannot be proud of what this place has become today. I visited Las Golondrinas for the last time tonight. I will start with the service at their walk-up counter. No warm welcome, smile, greeting, or any feeling of welcome by the employees to the customers. The person behind the counter was annoyed and inconvenienced by having to take our order. The attitude was beyond rude.
There were 2 other customers waiting in the shop and they received horrible service as well. When we were exiting the restaurant, one of the cashiers was coming back in and did not stop to let the customer leave first, which is common courtesy. Instead, he barrelled through the door, almost knocking my daughter over as we approached the exit. Shocking but consistent with the culture. This is the 3rd time that I have experienced this type of service in the last 6 months. My family has been patronizing Las Golondrinas since the '80s. It has never been like this. Unfortunately, the food is no longer what it once was either. It was terrible. I can think of at least 5 competitors within the immediate area that provides excellent service, fair prices, and good food. Sadly, I'd rather eat at Del Taco but for roughly the same price, I can go to Lupe's and get incredible service and excellent food. As a Dana Point local of almost 50 years, I will be sharing this experience with everyone I know. I hope that Las Golondrinas cares enough for its customers to take these reviews seriously.