Angie F
Google
This was hands down, THE worst food experience I’ve ever had at Plaza Fiesta; and that says a lot considering how how crowded and chaotic the entire food court is.
First of all, I was trying to maneuver 3 hungry children, getting my mother and grandmother’s orders. I placed the order and went back to sit down. Mind you, all of the restaurants are constantly calling out order numbers, and plus, the noise of 100+ people sitting in one large court.. well you can assume the sound decibels bouncing off the walls. (Seriously, someone should look into getting acoustic systems for this place; but I digress).. So, I wait for what seems like forever, then get paranoid thinking they might have already called my number. I walk back up to the counter and as nice as I can, so as not to seem pushy or like I’m rushing them, ask if they’ve called my order number out yet. The guy asked one of the ill mannered ladies cooking, and she rudely replies they’re order number 24, so haven’t even started mine.
I went back and sat down, and waited and waited… and waited. I didn’t want to go back up and ask because of the attitude I’d gotten the first time I had dared to inquire about the status of my order. Anyway, *Spongebob Narrator voice* one eternity later, I figure it’s been way too long and go up and ask where my order is cause it’s been about an hour at this point. First of all, the guy says in a mocking tone “you’ve waited an hour? Your order had been up here an hour and you never came to pick it up”. He then says I need the actual ticket to get the food, mind you there’s no sign anywhere that says that if you happen to misplace that receipt , you won’t get your food, the food that you’ve already paid for. Won’t matter if you can recite the very specific things you’ve ordered, I guess they’ll just keep your food and eat it after their shift.. idk.
Anyway, I thankfully.. or maybe not so thankfully? Found my receipt, just to have the rudest tortilla making lady/cashier snatch it, hand me a tray with food all stacked up and tell me again with a reprimanding, insolent, and overall rude tone, that the order had been there for an hour. No kidding Sherlock, this tortilla lady had the audacity to hand me cold food and didn’t even attempt to heat it up or offer anything else. I’m wondering if this complies with safe food handling protocols, considering the food was still in their possession, and they should definitely have some form to keep it warm in case it’s not able to be picked up right away. I’ll check with the city.
I understand I too have responsibility in this scenario but the employees’ overall attitude and unpleasantness did not help the situation, rather led to this entire misunderstanding. I obviously did not eat my lukewarm pork gorditas (can you say salmonella?) and mostly wasted over $70 in food because I didn’t want to argue with people who clearly lacked customer service skills. Im highly remorseful of having chosen this place out of all the others. Ironic that I ended up going there because it was relatively empty compared to the other restaurants in the same food court. I guess I know why now…