Elisabetta Di Reda
Google
We experienced a deeply frustrating bait-and-switch. Our reservation, made specifically for Gordita via their website number, was unilaterally transferred to Las Tapas de Lola upon arrival, due to Gordita being overbooked. While restaurants can get busy, the lack of an apology or attempt to offer alternative solutions was unacceptable. We felt pressured to stay because we had provided a credit card for the booking. The service was disorganized, with part of our order completely forgotten (the octopus salad). The food quality was consistently poor: excessively salty spinach and chickpeas, inconsistent mussels (empty and chewy), cold-centered pig cheeks, and an onion-heavy octopus salad. Only the pan con tomate and mushrooms were satisfactory. Portion sizes were extremely small for the price, even by tapas standards. While the cost of the late-arriving pig cheeks was removed from the bill, the completely missed octopus salad was not. What truly compounded the issue was the dismissive attitude of the owners. They minimized the fact that our reservation was switched, missing the point entirely. The issue wasn't simply being moved; it was the lack of transparency and proactive communication. They should have informed us of the overbooking when we made the reservation or at least called to offer a choice between the two restaurants or cancellation. This overbooking practice, coupled with the noisy ambiance and disorganized service, suggests a restaurant operating beyond its capacity, ultimately sacrificing quality and customer experience. This is not how a reputable restaurant operates; it's more akin to a budget airline overbooking and disregarding customer preferences.