Las Vegas Neurology Center

Not sure I could ask for a better experience. The staff was polite and professional...I had barely sat down before I was called in. Amy, Dr. Mahajan and his - I believe assistant (forgot the name but she was great) were all friendly and attentive. But most importantly they all did two things: 1. Took the time to listen and understand. 2. Took the time to explain the WHAT they were doing and WHY they were doing it. Top notch doctor and staff...I feel I'm in good hands. Thanks.

Wow, I would nominate him for one of the TOP ten most handsome Dr.’’s in the world! He is quite knowledgeable in his field and shows genuine concern for me as a patient. He shows a very caring and compassionate attitude in the course of treatment in my case. I appreciate the comprehensive treatment plan. 5 stars for Dr. Jay and PA Reji.

I was impressed by the way the staff works as a team. It really stood out to me and It is rare to see. The process was efficient and professional. The doctor was attentive and explained things well. It was my first appointment and we are scheduling diagnostic testing as the next step in my treatment.

I've had a good experiences with the staff and providers however I'm considering moving my care elsewhere because it is impossible to get in touch with anyone at this clinic for anything outside of scheduling. They even have a new messaging system which unfortunately does not seem to help. I've been trying for weeks to get a prescription order sent over to my pharmacy. Anyone who get migraines knows you don't want lapses in preventative medication. I seriously hope they work on addressing their communication processes or reduce the volume of patients they see so that they can be more attentive to these type of issues.

From the moment I arrived the staff was very helpful. I brought of symptoms. Andy took time for me to explain. He immediately took care of each problem. I appreciated his patience. Then he immediately suggested tests and solutions to find the causes. I felt relief that Andy provided instructions how he will get me healthy after the tests and additional medicine. As I left the staff gave me details to followup. I felt better and appreciated the care of everyone. A great office visit! They are very concerned about my health! Thank you very much!

I had such a wonderful experience here. I had a nerve test done here and they were so kind and gentle with me. They walked me through everything and made sure that I wasn’t scared. The entire staff was great.

I really like this Doctor. He came into the room full of energy. He familiarized himself with my issues and was very sincere in getting answers to my issues. Explained why he wanted certain test conducted and set everything in motion to get me on the road to recovery. His P.A. is very good as well.

Dr Janda is an amazing doctor. He listens to all my concerns, answers fully, to my understanding any questions. I have received treatment for my condition since 2006, seen several doctor's and Dr. Janda is by far the best. I've been lucky to have him as my physician for six years now.

We had some issues getting the right meds for my daughter, we finally talked to Bobby which was extremely helpful. He was able to get everything figured out in just a few minutes and got us on the right track. Thank you for the help.

So I made a appointment with this company at 830am and followed the procedure on checking in online before arriving at 820 as instructed by the text When I arrived I was first charged money But then after 30 mins of waiting I noticed that the receptionist kept calling other people with later times appointments Including 2 people that were scheduled at 845 and 1 person was taken in early for his 915 appointment When I asked the lady replied Oh it's not your turn yet You still have people ahead of you Which makes you wonder why make a appointment if it's not gonna be honored This company literally just charged me for nothing I also must add last time I was here I had to wait for a whole hour Total shitshow Insurance should not work with this place They take your Money and that's it

Incompetent staff AND NP Jennifer Walsh and really INCOMPETENT Dr. Charles KAMEN!! I was given paperwork to bring to my lab for genetic testing for Huntington's Chorea. I stressed No Family History. The lab said no lab codes and INVALID note. I tried to get JASMINE, Dr. Kamen's yet another INCOMPETENT PA, to fax over the order ASAP and that I would hold for confirmation. 20+ minutes went by. Called waiting a long time for someone to answer. I asked to speak to Jasmine and explained. I left a voice message. Waited and waited at the lab. No c/b. Luckily, another doctor had legit lab orders that got done. I waited an extra HOUR AND A HALF, still not able to get a hold of someone to Just DO THEIR JOB!!! I told my lab to forget about that test altogether! I have seen a very bland NP, Jennifer Walsh, who NEVER made follow-up appointments NOR did she seemed like she gave a damn!! NO continuity of care, a nasty 2 minute visit to a QUACK who wrote down on a piece of electronic paper that I have Huntington's Chorea W/O anything to back it up! The Lab tech told me that this a diagnosis, not a lab order!! BOTTOM LINE: Medical "Professionals" which they are not, As Well As the STAFF are THE WORST I have EVER encountered!! Not to mention I had to take Lyft and spend a pretty penny to go Across town, and for what?! Waste of time and Money! If you care about yourself, DO NOT E_V_E_R go to Las Vegas Neurology Center!! I give the -1 rating! I'm confused why this "practice" is still open!!

I've been here quite a few times with my mother to see her neurologist (Dr. Vickers) and I would say the experience is ok. Dr. Vickers and her staff are excellent. I can tell that Dr. Vickers cares about her patients and she really does take the time to make sure you understand your results and proceed with whatever treatment you need. I love how personal and caring her and her staff are, especially since my mom is definitely one of those people who need a tender touch and soft explanations. This office is also huge but really clean and stark looking. Which I appreciate as I think it's cleaner this way. The less tchotchkes and paintings on the wall, the less dust. The office location though I will say is just ok. It's a busy place so parking can get hectic. There are three very slow elevators that service both buildings (I see that people who park in the back don't want to walk to the front of the building next door so they take these elevators to level 3 where the skyway to cross into the other building is.) This elevator bank is also located where the check-in desk and the bathrooms are so it can get a bit congested. Every time we've come in, we've never gone back to see the doctor on time. We always use up an extra hour or two (three this last time) waiting to be seen. I get there are circumstances and that the reasons I like the doctor so much is that she sits and answers questions but when your appointment is at 9am and you don't get to the back until 11am, repeatedly, that's an issue. The people at the check-in/check-out counters are nice but extremely unprofessional. Once, while checking out, the person helping us literally left in the middle of scheduling the next appointment to get a cupcake. I'm serious. This actually happened. I was shocked. I'm just used to them speaking really loudly of dates/man problems/unruly children/gossiping about co-workers. Which is fine, I work in kitchens, I've heard and said worse but to be so blazon, as to grab a cupcake while helping a patient, and not care that much was a lot.

The worst clinic I've ever been to. I wouldn't recommend it even to my worst enemy. On December 5th 2024, I went to my first appointment. I think Dr. Janda saw me for 2 minutes -- and that's being generous. Then he left me with his assistants. They told me they would call me to schedule the Botox treatment for my facial spasm, and that they'd let me know once it was approved by the insurance. In January, I called them because I never heard back. They told me it was approved, but that a nurse practitioner could do the procedure. I said no -- I wanted the doctor to do it. They told me in that case, I'd have to wait until February 14 -- ANOTHER MONTH! I scheduled for February, and when I showed up to the appointment, they said the nurse practitioner was going to apply the Botox. I told the front desk I had specifically waited a month for the doctor, and they told me he wasn't there. Long story short: my face was disfigured from the spasm, so I agreed to let the nurse practitioner do it -- and they completely messed up my face! I called multiple times, and they took no responsibility. I had to continue dealing with my issue, but now worse -- my face was numb. Don't go there. They're unprofessional, they don't own up to their mistakes, and the doctor? Nowhere to be found. Thanks for reading my message -- I hope this helps you avoid making the same mistake I did. One Star is still too much!!!

I have never in my life experienced such blatant disregard and incompetence in a doctors office. It's frightening to know that my personal experience with the office staff is probably someone else's story too, because it's borderline dangerous. Dr Mahajan ordered a brain MRI in April of 2024. It was never performed. After 17 calls to their office over the course of 5 months to try to figure out why, I never received a solid answer. First it was my insurances fault, then they sent the wrong paperwork...TWICE. After that,they ghosted me. Couldn't tell me what was going on, were they working on it, etc. Nothing. Out of those 17 calls, they returned my call 3 times. 3 out of 17. I am a prior stroke patient. I'm exhibiting symptoms again of being at risk, hence the MRI order. However, here I am - March 2025 - and still nothing. 11 months. I can't even begin to describe how unacceptable this is. If I felt that I had legal repercussions to take, I'd do it in a heartbeat. This blatant disregard of patients has to stop, and those responsible need to lose their jobs. Period. There is no excuse. Eventually, their ignorance is going to be behind someone's loss of life.

I love how efficient the entire practice was. My check in was smooth. My wait time in the lobby was almost no existent. Bernadette came in the room less than 5 mins of me being in the room and addressed all of my concerns and issues. Dr. Mahajan did the same and they both were warm, attentive, and had great bedside manners. The front desk staff were all equally nice and friendly.

Exceptional care with Dr Deandre'a very professional a Exceptional directions and information

If you have an appointment with this office,plan on being there several hours,doctors have no concept or respect for patients time.

I can say Dr. Mahajon is an excellent doctor and deserves the recognition of being one of Vegas's top 20 doctors! He is caring and straight forward. However the follow up on test results or speaking to the back office for meds or what they call pain management is extremely difficult. We have tried to get an appointment earlier than January due to my husband's pain and to no avail. We haven't gotten results from past testing done (MRI's) and blood work. Anytime we call we get voicemail and it takes long to get return calls. I've never experienced a doctors office like this. They should get more help if they are so backlogged.

Decide on your own is all I can say . I met Dr. Balsinger on my first appointment he was extremely nice and polite. That visit lasted around five minutes and I never saw him again. I continued to go for a full year to get my injection for my neck pain. There is no one to blame I should have left that clinic a lot sooner.

I originally had Dr. Kamen as 4 star review but after this last few months, it is a 1. He is no longer a headache specialist and somehow after 2 rescheduled appointments by his office, they failed to tell me and couldn't figure out why I was there for an appointment. Duh, people. Don't you have it in your records? They kept me sitting in the room for 45 minutes while they tried to figure out THEIR error then tried to blame me that I made an appointment with him. I could hear everything through the the walls between the doctor and his staff. Believe me, I would make an appointment with a monkey if it meant getting the competent and compassionate care I need. I couldn't even get my prescription refilled or a call back from his office. Unbelievable.

Being a senior citizen in my 70s, and a registered nurse, it is heartbreaking to see what medical care has become in this country. I am a proponent of Medicare for all. That being said, we must go to certain offices for specialties when we have a health condition that requires attention. This review is of our very first experience with Las Vegas Neurology Center. My husband had a stroke in January and we realized that because our current neurologist was leaving the practice, we need to sign up with another office. Well, he was in intensive care in the UMC for several weeks and in the intermediate care unit at UMC for several weeks and saw many physicians of different specialties. Now that he is in rehabilitation, we got an appointment so that he can have a regular neurologist for follow ups. I am old enough to recall physicians who would come to your home, or spend a lot of time discussing a problem with every single patient they see. In the spirit of acceptance of the current business of medical care, I offer this on several observations that we made today. The great thing is there is a large parking lot behind the building and there is a wide driveway for my husband's medical van to come and drop him off at the lobby of 2020 Wellness Way. The practice is on the third floor very easy to find. The people at the front desk were very helpful for our 9 o'clock appointment. It seemed like as soon as one person left the desk the staff member was attentive to the next person immediately. There are six stations at the front desk. It's busy. The people and the appointments seem to move along smoothly and we were called in pretty much on time. It was about 9:05. We were escorted to an exam room for Dr. Mahajan. The medical assistant, Taylor, who assisted us was wonderful, answered our questions, and she was very knowledgeable and kind. We waited for a bit until Dr. Mahajan and his historian April came into the room to speak with us. It was not very long. You can hear from the exam room when the doors is closed at the office is extremely busy. We had a basic neurological evaluation so that Dr. Mahajan could develop an initial plan of treatment. Because my husband is recuperating very well in a rehabilitation at Saint Joseph's, he has made strides so that he can look forward to walking independently soon and being able to eat regular food and leave the feeding tube behind. The medical assistant followed up with a test on an iPad for my husband, so that further evaluation could be made. We were given prescriptions for laboratory work and were told that the diagnostic testing which was being recommended would be scheduled and we were given a choice of where to go based on our residence location. We were in the office for the better part of an hour. Checkout was easy because of course the office had sent us a text message in advance to do the early check-in and provide all of our details, including my husband's ID and insurance information. This office does accept Medicare about which we are happy. We also have signed up for a Medigap policy with Mutual Of Omaha so as to cover expenses that are not necessarily covered by Medicare. I mentioned this because this review and my review, which I am writing about Saint Joseph's transitional rehabilitation Hospital across the street from UMC includes reference to being a Medicare recipient. I feel that having an individual with a wheelchair, come into an office and have the ease of mobility with the space in the hallways, and the exam room was very positive. It was much easier than I expected. On the subject of reviews that address, how busy and offices and how communication can often be problematic in terms of returning calls and can see that people get dissatisfied with the running of a large office, as a registered nurse I do see the transition from the old days of medical practice to the modern business model. Ever since we moved to Las Vegas, any specialty visit is always initiated with an interview with a specialist and then follow up appointments with the physician assistant or nurse practitioner. I am a huge fan of phyician assistants and nurse practitioners who have a good deal of education and have caring hearts. I have seen them both perform so well in the clinical area when caring for my elderly mother overtime. It is to be expected that when a popular specialist has to see multiple patients every day that the delegation of care is going to occur. Since the first time, Dr Mahajan and his staff have seen us through multiple diagnostics and we enjoy working with this team so much! My husband and I have always been able to forge a positive relationship with our caregivers and we enjoy the respect and the love we receive from his current nursing facility. More to come later on my review for them.

Rather than file a complaint to the BBB or my insurance company, I thought it wiser to go directly to the consumer. The girls who work there don't care. They're just there for the paycheck. The place is a treadmill for the sick or infirmed. You're just a name and number. Dr. Kamen's care quality was a nightmare. He is young, cocky, arrogant, and rude. He kept my waiting for 45 minutes, and didn't bother to apologize. When I mentioned it to him, he just ignored me. It was my first time, and he didn't bother to introduce himself. He is cold and clinical, and I really dislike him. What a waste of my time and yours if you go there. Please do yourself a favor, and find a different Neurologist and a different office like I did. I have a great doctor now.

I am a caregiver and this is probably the worst communication out of all the doctors office that I have called has out of all of my patients. Wait time is also horrible. They also schedule you and change your appointment last minute. I finally got a new neurologist for my patient but having them fax over, her medical records to the new neurologist has been a pain. I have been trying to contact them via text, email , phone call , voicemail since September 18th and they still have not fax them over to her new neurologist. I do not recommend this place. Also you can't get an appointment until next year or six months down the line. It's truly ridiculous, I do not recommend. Go to CNS on flamingo or Cleveland clinic if you can. Communication is so much better there!

This is my second review of this place. After taking TWO MRI's and recommended a CT Scan, I still do not know why I am having pain and tingling in my left arm! It seems like it's just a way to bill my insurance now. I was recommended to go to physical therapy - ok, but WHAT is the reason I'm having this pain and tingling in my arm? What is physical therapy going to do if they don't even know what the problem is? The entire thing is so bizarre! After taking tests at my original appointment, I still have no conclusion about my problem. I took a cognitive test that was 20 minutes long - I still don't know the results. Who tells you to take a test and then doesn't tell you results? What is this? They told me I needed a CT Scan - I made the appointment then cancelled it after I found out they inject you with iodine that might cause cancer! I really hope this pain doesn't turn into something that is going to affect my heart or other vital organs. There is a REASON I'm having this pain! But, there's no reason to not find out WHY after all these appointments.

I would like to put a shoutout to your office Nelson really went above and beyond to help me As well as Medical Records Tracy Again Bravo

Well after waiting 1 hour and 10 minutes in the waiting area for my wife's appointment was irritating. Getting told 45 minutes after the appointment should have started it will be soon without any reason why. My wife was told if we were not here 15 minutes early she would lose her appointment, but leave the patient in the lurch for over a hour is okay by this doctors office.

To be fair, Dr. Mahajan is a very nice doctor and might know what he's doing. And his medical assistant was kind and helpful. However, the other staff is TERRIBLE!!! Super rude, snotty, condescending, unhelpful....just plain jerks. I would never ever go back. When I went to another neurologist with the list of tests Dr. Mahajan wanted to run, they were shocked. Because my nerve diagnosis and treatment had been been steady (with my doctor from another state) for over 10 years, and I had received regular testing over that time with no change, the other neurologist could not understand why Dr. Mahajan wanted to do all these tests. Well, I know the answer. All these tests would have been done at the Las Vegas Neurology Center facility. In other word....MONEY. Rude staff, waiting months for an appointment, and unnecessary tests? NOPE. I do not recommend this place, and I will never go back.

I was admitted to Centennial Hills Hospital after a CT scan was performed for what looked like a stroke. Several more CT Scans and MRIs later Dr. Zaugg told me I didn't have a stroke but that I have a cyst on my brain and that I had to have a brain biopsy to find out what type it was. He stated that he was going to release me because they had given me aspirin but that I needed to come back three days later and he will perform the biopsy. Obviously I was very shaken by the news that I had an unknown brain tumor so I called a good friend that is a nurse and she asked me if he performed any other tests (spinal tap, various specific blood tests that check for Cancer markers, etc.) to rule out other diseases before he decided that the only option was to cut my head open. I said no and she told me to leave the hospital immediately and go to UCLA Medical Center. So, I took her advice and drove all the way to UCLA. I am still extremely shocked at how negligent he was. All he wanted to do was get $$$$ for a big brain surgery. Well guess what... I did not have a brain tumor at all and according to UCLA any real neurologist would have looked at my scans and suspected MS and then performed a spinal tap to confirm. In the end UCLA was right I had MS and all of my scans and symptoms pointed directly to it. So don't let Dr. Zaugg cut holes in your head until you get a second opinion. PS they are STILL trying to send me to collections for $53.49 which I recently paid back in March on my credit card (I have statements and receipts), it's now May, get your billing department fixed and stop threatening me. You're lucky I'm not suing you for medical malpractice and distress.

The worst I have ever experienced. Referrals department is incompetent. My appointment with the Neurologist was the 14th. I was given a list of appointments I had to schedule with other specialists, knowing how long it is to wait for appointments I got on it fast as I am hurting. I was told the referral was At Steinberg for a series of tests and X-ray, have waited over 3 weeks to learn the referral failed to go through and now I have to get a peer to peer referra. appointment is tomorrow and the referral department has conveniently decided not to call. I had other appointments lined up and I live outside of Vegas. this happened last time with this company. The Office is run like a puppy mill. very unprofessional. I am taking my business elsewhere , probably out of state I have plans to carry this further and lodge complaints with the medical board.

This is by far The most unprofessional Dr's and office I have been too. Dr is texting while you're talking to yourself and next appt will be in a year. So my health issue will have to wait a year. So.much for caring for patient medical issues.

The office staff is horrible here. It takes forever to get an appointment. I got in back in June and the Dr put in an order for trigger point injections. I did not receive a call until the end of September for the injections. I got in right away for that and when I saw the Nurse doing the injections she said her schedule is wide open and didn't understand why it took 3 months to get me scheduled. The day they called to set the appointment for the injections, I called back and left a message for someone to call me. Two days later when I came in for the injection appointment, I told Jessica at the front desk I was still waiting for a call back. I asked to speak to the dr and Jessica said he was in clinic and was not able to talk to me. This was said without even trying to reach out to the dr. I told them I was still waiting for a call from his department and I was told that they would send a message to them to call me. Three weeks later and still no call. I'm very disappointed with this location and will be looking for a new neurologist. The staff here is horrible and it takes them forever to get things done. You would think a place like this would be more efficient. This location has a revolving door, they over book so your appointment will not happen at the scheduled time, you will be waiting and waiting to be called back. You have to be here on time but then you have to wait and wait. If you're late they want to charge you and reschedule??? How is this fair? It's not but it's the horrible medical care we have in this town. They all seem to be the same based on reviews. I saw the NP and told him all about this and he said he would check into it. Well, it's now two weeks since I've seen him, he said he would put a referral in to see a neurosurgeon for my neck and a prescription for a medication. As of today, two weeks after the visit, still no paperwork has been done. I call yesterday and was transferred to Andrew Volin's assistant's voicemail. Veronica's vm says if you don't get a call back in 24 to call her manager. I did this morning and got a vm. I left a message and agin no call back. If you decide to use this place I wish you luck. Oh, you will not receive a response because I don't believe anyone here reads the reviews. UPDATE: 11/2/23 - First off I stand corrected, they do read Yelp reviews, they just don't respond online which is fine as long as the concerns get addressed. Yesterday I had the pleasure of having a conversation with Katie the new Back Office Manager. We discussed all my concerns and what still needed to be done. So far, I'm happy to say Katie understands my concerns and is doing everything she can to help resolve the issues. Her Supervisor gave her a copy of my initial review to discuss my concerns which explains why I did not get a call. This is a huge clinic with a lot of staff which means they have a lot of patients. The staff are humans, things happen but to find someone who truly cares is very refreshing. Katie's Supervisor does care but there are only so many hours in the day to get back to people. I have a refreshed feeling about this office but will be changing who I see there for my care. Thank you Katie for who you are and I appreciate all you are doing for me and I'm hopeful others will be helped as well.

I saw someone on 6/12/2024. The visit was fine. I got a prescription and was told someone would get in touch with me regarding botox injections for my migraines. It is now 07/18/2024. I have no prescription because my pharmacy had questions and no one returned the pharmacy's call. The pharmacy canceled the prescription. I called the office many, many times over the next few weeks. You can only leave messages. No one calls me back. Nothing gets done. No one has called me to schedule botox. I put up a detailed review on Google reviews and the neurology center replied saying to call this different extension. I did call and still no one replied. Just awful!!

I've been calling the neurology center for over 2 months trying to be seen, getting the wrong information about work comp and another case when I had a car accident. I spoke to the legal case manager which she was a little testy and didn't provide me with the right information so i want to give a shout-out to Bobby for his great patience and explaining all I had to do is get a note from my 702 firm about my case being confirmed and I called for months and no one could give me the information that Bobby has given me, not even the legal aid Marie. Another thing I am not Matthew so sorry you guys assumed that was me it was not. I will be sending the information tomorrow to bobby excellent guest service. For Bobby this is 5 stars- Phillip Futch

Why is it ever okay for a doctor (neurologist) to look at you and tell you and tell you to lose weight, and then we can re-evaluate? I'm so pissed RN. How the hell did you get through med school without reading charts or charting yourself or hell having humility or empathy for your patients. My current weight has nothing at all to do with the stroke i had 4 years ago. Get off your judgmental high- horse. Do I need to lose weight, yes. Am I in the process? Yes. Beware. Don't go here if you are working on yourself because you will feel like trash on your way out. Shame on you Dr. Janda, NP Iris- ALL I can say is run you were awesome

I've been a patient for a few years and realize a lot of these complaints about prescription refills were somewhat valid but they have really changed their system and greatly improving that end of services! Yay! Amy & Bobby kudos to you for being exceptionally helpful and going above and beyond to keep things running smoothly and so sweet and respectful to work with. Thanks a MILLION!!! 5 stars

I have been with two different loved ones who saw Dr Mahajan and another who saw Dr Balsiger and both times we also saw Andrew Colin the useless nurse-practitioner, once we saw Sharlene Jeffers. Disappointed in all of them and do not recommend my experiences to anyone. This practice is very very busy and the 'bros' running it don't care about you unless you have something interesting going on and if you don't, off to Andy-the-useless you go. Waste of time to see him or to try and get a prescription renewal from him or anyone in the office. Sharlene was defensive and never followed up. There is zero continuity of care and zero follow up after a devastating diagnosis. DO NOT GO HERE. GO TO CNS(Clinical Neurology Specialists) instead. Much better personalized care.

Las Vegas Neurology is the Absolute worst. I got a referral to get a visual assessment and was told to get it from my primary doctor or ophthalmologist. My insurance does not require referrals but got one from my primary. Now they are telling me that I have to get referral from ophthalmologist. Their office is unprofessional and can't even tell a patient what is required. So I asked, when I get a referral from the ophthalmologist are you making my appointment and she said, "I don't know". What kind of place is this?? I'll go somewhere else.

I've been going to Dr. Balsiger for 8 years and the last couple of years I have the worst treatment but BOBBY as the most kind individual there is! He gets the job done and he cares about the care of this business. Too bad he's the only one!! Because I was Fed up with the services that I have I cursed on the phone, not to anyone but I was cursing on the phone, and they decided to discharge me.. but I was doing receiving bad treatment but they wanted to let me go. I just want to add (I know I did already), but Bobby is a saint and even though they discharged me he was still trying to keep me under their care. I got out of the hospital and they told me to make an appointment for 1 to 2 weeks and they said I couldn't get into the end of the year! I got out of the hospital once again, and they said I couldn't get an appointment for basically a year because it was in January and I couldn't get an appointment for basically a year. I had to go in the office just to make an appointment cuz don't nobody call you back and nobody returns phone calls. But Bobby, he's a saint and if you're willing to take a chance on this office, ask to speak to Bobby or he'll make sure it gets handled. THANKS BOBBY!!

Office staff and Practice Manager are Demonic. 4 months after scans they ordered, I was unable to get appointment for explanation of results. I sent a letter to my Doctor but it was RETURNED ‼ Call from MA Mid-April said she'd "do me a favor" and get me an appointment. But FIRST I HAD to go to Google and write, RUBY IS THE BEST! I reported this to office manager and she said Ruby followed the rules. Began screaming! I left that practice! Called practice and asked for Medical Records. Got my records sent to me and my primary. DO NOT GO HERE!

Doctors & nurse staff are fantastic. But don't expect to speak to them often. Trying to call this office is a full time job. Even trying to contact someone in this office as an established patient is the most difficult thing I've ever had to do. I've called 5 times and each time I've been put on hold only to be sent to voicemail then never receive a call back.

Can't get ahold of them to schedule an appointment. They need more administrative help as it is a pain to try to get in here.

Wow this is the worst dr office to call 3 years in a row and still can't do there job waist of our time, So thank you for being the most worthless office staff who ever lived!!!!

I has an appointment on March 11at 1pm with Las Vegas Neurology Center to see Dr Jay Mahajan I saw Dr Mahajan in 2021 and then lived out of the country for 3 years. I had been very satisified with his care and wanted to resume seeing him I arrived at 1 pm for my appointment with a caregiver as I am having mobility issues The receptionist announced they were running a half hour late We waited in the reception area obseving people coming and going but I was not called for my appointment. Over an hour later the reception said they were waiting for a room. By this time I was one of the few people left in the reception area. I was finally called back one hour and 40 minutes lafter my scheduled appointment time of 1 pm. . I was first seen in one of the exam room by a medical assistant who did the vitals Then I was seen by his PA who essentially did the exam and took my history. He acted more of the role of the physician. He said they had been waiting for a room and he had only two rooms. This made no sense if my appointment was at 1 and there were people scheduled and in and out before me that were seen. During all this time my caregiver was waiting in the reception area for me Finaly Dr Mahajan came in spent about 10 minutes reviewing the pa notes asked me a couple of questions and left. He said "I will be right back". My caregiver called on my cellphone me to see how much longer as she and one other person were told the reception area was being locked up for the night and they had to wait in tne hall, Staff were leaving and the front office being closed. She called again and I wondered if they had forgotten me in tne exam room, which they had Abbout 20 to 30 minutes later I poke my head out of the exam room and said Hello. It looked like they were closing for the night. Both the PA and Dr Mahajan came over, the office was obviouly closing with one person left at the check out counter. The PA took the blame stating he should have told me to go to the checkout counter and get my procedure orders. D Mahajan also apologied but there is no guarantee this wont happen again. This was so wong on so many ways. 1. I was there fo 4 and a half hours, leaving after 5:30, 2 I waited over one hour and 40 minutes as people were seen ahead of me, 3 I pay my caregiver by the hour so had additional expenses, 4. I had mobility issues andsitting fo over 4 hours, with bent knees made it difficult to stand, 5. I was fogotten in the exam room at closing, 6. I am being treated for cancer and value every minute, and 6. i got calls the following days for lots of test which i feel is a top priority as a revenue source. I told them after they called to schedule tests I will not be returning there.

Add one more complaint regarding Follow up of testing diagnosis & finally prescribing the latter is my issue after 4 months of being a patient to this DO & still have not been prescribed anything for my issue. I've moved on for a 2nd opinion with a MD

This office is everything that is wrong with Nevada health care. You can call for days and never get through. My husband was in the hospital and his nurse was trying to get him an appointment & she couldn't even get through. Once you do (by some miracle) get ahold of someone, it takes MONTHS to get an appointment. Last year I had an MRI in May and got in to go over the results in August. Honestly, my migraines were gone by then. This last week my husband was supposed to see Dr. Balsiger (who we really do like if it weren't for his staff & the fact that you will never actually see him after initial visit) & instead saw one of his PA's that really didn't understand (nor care to understand) any of our concerns. He sent in a prescription that needed more info in order to be covered by insurance and of course he has yet to respond to insurance or pharmacy after 8 days. A lot of good a prescription will do when you can't actually get it filled because the doctor doesn't care to respond. On top of all that, the assistant to the PA was EXTREMELY RUDE & talks over you when you are asking questions. She seems to have a point to prove- she's in charge and it doesn't matter what you need. Definitely a bummer that such a great doctor has such a terrible staff.

Doctors are very impersonal. Difficult to get follow up appointments. Said they would call me for a follow up because the office was CLOSED by the time the doctor finish with me. My appointment was at 3:00 and I didn't get to the exam room Until 5 and didn't see the doctor until after 6:00. Every appointment I've had, I have had at least a 2 hour wait with no apology. Miscommunication abounds.

They do t know how to answer calls and don't know how to return them in a reasonable time. There systems really poor and management/supervisor need to get there shit together, been trying for about 5 months to reschedule a appointment that they change and with no luck, the Dr. Staff is on point but scheduling, and I guess the front office needs to get this issue fixed.

This place deserves 0 stars. But they don't give a sh*t about their poor reviews because they know people will continue going there since we don't have that many options here when it comes to doctors . This place is extremely busy. The front desk women are very unfriendly and uncaring . You wait at least 45 minutes long to be called in. We had Dr. Janda, he was okay but seemed rushed. When we saw him the 2nd time for the EMG testing , we told him of how they messed up the prescription. He said he will take care of it but I took another 5 days or so for them to get their act together. Got the EMG done , just after 2 days of first visit. This was done either late Aug or so, this yr. But we were shocked that we had to wait until December to see him again , for the EMG result follow up consultation. Plus, it looked like they missed an important page on the EMG result, they failed to address that page. This place is just like a very busy conveyor belt of people coming and going . It is definitely all about the $$$$ here. It's all about the quantity . Unfortunately, all these negative reviews won't matter in the end. They will still get business no matter what.

Andrew Volin is amazing! He really takes his time to go through everything and explain all that needs to be explained. He's never missed anything! I'm so grateful for him and his team. Honestly the best experience I have had.

Last Monday, I learned from a third party that my doctor was not in on a day I had a scheduled appointment. The office did not notify me. Three days later I had another appointment, and so I called to make sure that the doctor was indeed in the office. I was told that he would be. After arriving at the office and then waiting an hour, they told me that the doctor was not in. Again. Draw your own conclusions. Mine are as follows: this office may have good doctors but the staff and management are the worst I have ever in my life had to deal with. I will not be back. I will move on and find another facility to deal with my terminal illness. Clearly these people don't care much about that. Stay away. Star far away.

If there's -10 stars that's what I'm going to choose for this review. Dr. Mahajan is pretty cool and his NP Andy but everyone else is BADDDDDD!!! 1. NO ONE ANSWERS YOUR CALL AS IN NO ONE 2. STAFF ARE RUDE 3. They don't look happy when you make an appointment 4. All you see is chit chatting before you get help 5. They don't care This NEGATIVE review is another one that really does not affect them because they are so use to it. Whoever manages the floor should be fired including the staff. They don't realize that the people that come's here are in pain and they need help. But oh well too bad for the patient. They are not the one that suffers it's the patients. Think about the Senior Citizens that has no choice but to deal with the BS of this place. Shameful, that's LAS VEGAS NEUROLOGY for you. Don't consider this place if you want professional 5 star help, you wont get it. I'm calling right at this moment. 12.26.23 0800 but it's the same old after hour voicemail. But it say's here on your website that you guys are supposed to be open. How can I reach you Rina if no one answers my call. Very frustrating.

After several visits i can say that there has been a significant improvement from my previous experiences. Getting someone on the phone or to return a call is still an issue. I attempt to make all my appointments when I'm in the office. I've found that as a good resolution once you can actually get an appointment.

i like my doctor just fine, it's everything else i hate about this place. shortly after an mri i received a voicemail from my doctor's medical assistant which sent me into a panic because it came across like something new was wrong. i called her direct extension and of course she didn't answer. i called the front desk and couldn't get a person, only the option to leave a message. called the back office and couldn't get a person, only the option to leave a message. i had to press random buttons which ultimately connected me to a real person in some random department. had to explain the whole situation and eventually was connected to the medical assistant who apologized and said nothing new was wrong, but apparently there's some sort of miscommunication between her, the doctor and myself. eventually i got off the phone thinking this was resolved. the following week i got the same message from the same medical assistant--like the incident the previous week had been completely forgotten. i called to confirm an appointment and had to leave a voicemail--wasn't given the option of remaining on hold. it can take days to get a call back assuming you get one at all. i called back a second time and was first in the caller queue with an estimated wait time of 2 minutes. got kicked to voicemail anyway. hadda call a third time to get a person. multiple suites on different floors they don't always tell you which one to show up to

If I could change it to zero stars, I would. I see the message that the office manager responded with. Called and left her a message. Someone finally called and said to give it another week for the referrals to be sent over. Its been 9 days and still nothing. In the meantime, my sister has left 3 messages with no call back to either one of us. This is ridiculous! At least let me know if you are going to send the referrals over so I know if I should find another neurologist. Whoever handles sending referrals either needs to be re-trained or fired. I have never had to wait more than 2 days to have a referral sent anywhere and it has now been over 3 weeks!

I was so impressed with Dr. Mahajan and his care. Upon receiving my MRI results, I was told by Andrew Volin, APRN that I have MS and was sent on my way (in August). On October 16th, still unsure of my next steps, I called and left a message for him to call me. October 19th, I hadn't heard from anyone so I called and left a message for the nurse to call back. Not hearing anything and still feeling like crap, I stopped by the office wondering if I can talk to someone. They let me know they were unavailable but would call me. The following Monday (10/23) I called again, leaving a message for the nurse and leaving a message for the office manager because I had not received any follow up calls. My last call was on 10/24 and I left a message for someone to call me back. As of today, October 31st, I have received no phone calls in regards to my concerns. End of story, I would not recommend this office to anyone due to the lack of care and concern for their patients.

I just have to say that the phone answering system here is terrible. Every single time I call no matter the department, I get sent to an automatic voice mail. When the staff finally answers after 3 days of calling they all have an attitude and act as if you're a bother. I even tried calling the office manager who you think would make it a priority to give good customer service to patients and answer phone calls, nope called 3 times and left voicemails with nothing back in return. It's a shame that i'm ill and have to deal with rude staff and waste my time calling for days just to barely get a response for the questions about my health and treatment. Shame, these people need to care more about patients or get out of the medical field for everyone's benefit

Dr. Kamen is an AMAZING neurologist!! However the office staff is complacent and non-communicative at best and DANGEROUS at worst! I have been taking the same medication for a decade. There was an issue with United and the pharmacy. I reached out a MIN. of 18x regarding this matter. I was graced with an emergency appt and STILL had to go back to get my prescription. The only people of quality in that office in my humble opinion are Dr. Kamen (when I can get through the stonewall of ineptitude) Bob the scheduling manager was the only person to pay attention; and Liz at reception. That helped me the second time I had to go in... going two weeks without this med was literally life threatening. I was forced to file a complaint with insurance as Bob was limited to what he could do and the office manager LIED to my case manager. Bob was the only person in office to treat this with any importance or urgency regardless of myself, the pharmacy, my insurance and my case manager attempting to have this resolved. Again, I love Dr. Kamen but the office manager is a liar at best and malicious at worst.