Beth Anderson
Google
Laspada's makes good sandwiches. They're large, the meat, bread and veggies are all pretty good quality.
I am a big fan of the Davie (original) location. But this location off 17th Street is off my list for good now, even though it's quite a bit closer to my home. The service is terrible.
Several times I've placed an order online for pickup, (2-4 sandwiches, I wasn't ordering catering or anything), arrived at my scheduled pick up time, only to be told "uh, we're working on it right now.". In fact, they've never had my order ready when I've walked into this location.
Today I ordered 4 sandwiches. I placed my order directly through the restaurant's website (no third party app to blame!) and received my confirmation email that gave a pickup time. I arrived at the scheduled time - at almost 2pm, not peak lunch rush, and the cashier told me the order was almost ready. He walked down the counter to the meat cutter station and let me know it would be "just a minute."
There was a continuous stream of other customers coming in and walking through the line, but never more than would fit in front of the counter to talk to the sandwich makers. I waited. And waited. During that time they served 2 other take out orders (one pick up and one Uber) and about 12-15 walk-in customers. Most of them arrived after I walked in, ordered sandwiches at the counter, paid, and either sat down to eat or left before my order was even started.
At the 10 minute mark I caught the eye of the cashier and he adamantly told me "your sandwiches are on the board now!"
20 minutes after my scheduled pick up time (which was another 20 minutes after the time I placed my order) I finally got the 4 Italian sandwiches. A half-hearted apology was offered, but this is the third time I recently that I've had a ridiculously long wait for a preorder pick up at this location.
It would have been much faster if I had walked in and ordered there. I'm not sure why they offer an online order option if they don't even begin to make the sandwiches until 15 minutes after your scheduled pickup time - even with the customer waiting in the restaurant.
I won't preorder here anymore, and it's pretty unlikely I'll be back to this location at all.