LATAM AIRLINES COLOMBIA S.A.

⭐⭐⭐⭐⭐ "I had an excellent experience with LATAM Airlines Colombia S.A.! From booking to boarding, everything was smooth and professional. The staff was incredibly friendly and attentive, making the journey comfortable and enjoyable. The flight was on time, and the aircraft was clean and well-maintained. I also appreciated their efficient customer service when I needed assistance; they were responsive and helpful. Highly recommend flying with LATAM Airlines Colombia! If you need further assistance, their contact number 601 489 8153 is always helpful. Looking forward to my next trip with LATAM!"

LATAM Airlines: A Nightmare Travel Experience. Absolutely Disappointing Service and Lack of Communication My travel experience with LATAM on May 29, 2025, was nothing short of a nightmare. I woke up at 3 AM after only three hours of sleep to catch a flight from Bogota to Ibagué for a crucial meeting. My original return flight was scheduled for 4:30 PM, but I proactively changed it to 10:30 AM (flight LA4388), trusting LATAM to get me back to Bogota on time. This trust was severely misplaced. After my meeting in Ibagué, I headed to the airport, only to find my flight repeatedly postponed. The tiny Ibagué airport offered no relief; there was literally nothing to do. What truly infuriated me was the complete lack of support: no one from LATAM approached me to explain the delays, confirm if I'd even fly that day, or offer any form of compensation. To make matters worse, all airport announcements were exclusively in Spanish, leaving me completely in the dark about what was happening with my flight. I was left stranded and stressed, wasting 5-6 hours at the airport. This level of service is profoundly disappointing—I have genuinely never encountered such poor service before. I sought explanations and a full refund for my flight and compensation for the significant time I wasted, the work I couldn't do that day, and the immense stress they put me through. They responded dismissing my claim as normal operational matters, closing my case. Hilarious and unprofessional treatment. Of course, if regulation in Colombia doesn't protect customers airlines like LATAM have the right to treat us like this. I am seriously considering reporting this incident to relevant authorities and will certainly be sharing this experience in a public review to warn others. Avoid LATAM if you want reliable service and communication.

LATAM Airlines is a leading carrier in South America, known for its extensive route network across the region and beyond. The airline provides 6O4 2O4 IO97 a comfortable flying experience, with modern aircraft and clean cabins. Economy seating is standard, while premium cabins offer added comfort and services. Onboard meals and entertainment are generally satisfactory, with a variety of options depending on the flight length. LATAM’s frequent flyer program, LATAM Pass, provides good rewards for regular travelers. While customer service is friendly, issues with flight delays or baggage mishandling are occasionally reported. Overall, LATAM Airlines is a reliable choice for regional and international travel.

The pick of the lounges - better that the flagship Avianca- PP access, excellent hot and cold food, drinks include bubbles!

My flights tickets were cancelled 6 weeks ago and still not refunded. Calling every week but the case is not moving and no one knows what is happening. So much delay for a simple refund makes me wonder if it is worth to buy tickets from Latam… if you have any issues, the customer service nightmare is not worth it.

FRAUD FRAUD FRAUD I paid $441.17 for FULL FARE — which includes 1 personal 1 carryon 1 checked bag FEE FREE CHANGES I changed my flight as I’m allowed to do LATAM charged me $18.40 to change my flight and pick a “new” seat LATAM downgraded my first flight I DID NOT CHOOSE BASIC LATAM Charged me $23.00 to add a checked bag I PAID FOR FULL FARE I PAID TO CHANGE I PAID TO PICK A SEAT I PAID FOR A CHECKED BAG TWO TIMES $482.57 IS THE TOTAL AMOUNT LATAM HAS TAKEN FROM MY. I HAVE NOW PAID FOR A FULL FARE AND BASIC FARE AND I PAID FOR 3 SEATS AND 3 CHECKED BAGS AND I HAVE NO CHECKED BAG ON MY FIRST FLIGHT THIS IS FRAUD

These below issues at BOG occurred during my connecting flight from ATL to CTG: [ ] The plane pusher young man did not try to take us to our connection on time. They took the Spanish speaking persons in wheelchairs who were talking & I had to wait for no reason.The pusher walked very slow conversing with a co worker after I stressed numerous times that our previous fight arrived late [ ] Pusher took us to flt chk in and we stressed we needed a wheelchair seat. After taking an hour for various Spanish speaking employees spoke who knows what about us since they said NO1 spoke English to translate. The desk agent gave us boarding passes. Then we had to wait for a new person to push [ ] When we finally made it to the C3, after again asking the pusher if we could hurry. The bag police said our bags were too big and we had to go back and check those bags and they were going to change our flight! The bag check desk was less then a 5min walk for anyone who could walk regularly. [ ] Since I'm a disabled vet, I simply asked if my husband can go chk the bags and come back so we can board. All the agents said they don't speak English and they were changing the flight right then. They had not even started to pre boars [ ] After another slow walk from C3 back to the check in desk, I again and again asked for a translator to explain no one told us to check the bags after we got off the Delta flight. The gate lady ensured me that at the check-in desk, the agent would get a manager that speaks English to help. [ ] All the agents said no, there is no English speaking manager on duty. Then, for some reason, about 6 or 7 agents came to the desk and proceeded to have conversations about us but did not tell us what was transpiring [ ] Jhor Sanchez proceeded to ask us for our luggage tags from our first leg over and over. We had to show him the numbers on our app. After almost an hour of all the back and forth talk between all these agents, Jhor Sanchez handed my husband his phone that translated that they had changed our flight [ ] This message said they changed the flight and sent all 4 of our bags to that flight. No one told us anything that was happening! They all were giggling and having side conversations and couldn't hav cared less about us or our needs [ ] It was nothing we could do but do what they said. The rest of his translation said to go to the bag desk around the corner and pay for the two bags we had to check ,nd then we could get our boarding pass. They held the boarding passes hostage! [ ] While my husband went to pay,Karen (who was pushing me in the wheelchair) left and didn't come bk [ ] I proceeded to be in a state of shock and began to cry and implore, using my phone to translate), the agent David to please find someone to speak to [ ] I felt discriminated against because I was American and could not speak Spanish; discriminated against because I'm a disabled vet and frankly because I am an African American how they leered and snickered in my face knowing I could not understand what had happened [ ] David finally contacted Antonio Perez, who spoke English . I explained everything that had happened, and he basically said 'sorry' [ ] So we again waited on line for a wheelchair pusher ,Laura suarez, who took us to gate C5. Laura was the only saving Grace in this company. She had her phone out and asked how were e doing, if we needed to stop by a store or the bathroom before the flight, but I said I would hold it [ ] No one had taken me,not asked if I needed to go to the rrestroomfor the entire three hours they made us endure this tragedy . I waited until we boarded and went on the plane, that way we didn't get rescheduled again without our knowledge [ ] The luggage police had moved to that gate doing the same thing to another couple who had a bag that was small but since the top was made different. They were all ready to send them back too. This couple took the wheels off they bag so they wouldn't have to get on a later flight. [ ] I am guessing the luggage police get some money every time someone pays

I always had great experiences with Latam. Never been late, always on time departure. I had flight with them many time when i travelled to Colombia, to visit differents parts of this wonderful country. And will surely do it again,next in Colombia, to see my wife's family or visit other part of Colombia/ or South America.