LATAM Airlines

I had a pleasure to fly using this airline and the person that helped me was what’s your name Paula jacome she was amazing Thank you so much

Disappointed is an understatement. @LATAMAirlines left 6 of our group of 25 stranded at PEM on Dec 30 (LA2265) due to overbooking, even though there were 9 empty seats on the plane! The staff was disorganized, and the flight left while my family of 4 and 2 of my friends stood at the gate with valid tickets. Families were separated and kids were left in tears. Is this the "partnership" @Delta promised? We had to pay for our own hotels and lost a full day of travel. Unacceptable. #LATAM #Delta #TravelNightmare

One of the worst websites I have ever seen. It doesn't let you use abroad cc. It is not intuitive or helpful to travelers. Plus I missed christmas because I tried to purchased a flight from sao paulo to Iberlandia on christmas day, and nothing. I made it to their box office a15 min before check out and they wouldn't sell me a flight because I had to check my 2 international.bags. Do not fly Latam!!!!!

LATAM airlines did a horrible job at PEM airport ( Puerto Maldonado Airport). we were a group of 25 returning from our vacation in Peru and heading back to Lima to get to NY. When we went to the airport, the staff mentioned that the flight was overbooked by 12% (on one of the busiest travel nights to NYC) and that they could not provide tickets for 6 of our family friends( keep in mind families were separated). They were asked to wait and given the waitlist numbers of 1-6, to check for cancellations. were were nervous, but felt happy once we saw 5 empty seats in economy and 4 in premium side when many of us boarded the flight, hoping our friends would be coming in. However none of them made it, as the captain was tired of waiting for the staff to make a decision and the plane took off. There were so many questions that were left unanswered, the staff at the counters did not even attempt to explain the reason and didn't know how to get us into those available seats. IT was a total mess and really spoiled our vacation as families were disappointed, kids were crying to have such a return. our friends had to book their hotels for the night ( Not to mention additional cost) and took the early morning flight the following day, as there were no other flights that night departing from PEM to LIMA. It is actually surprising that they overbook on an airport that has only one flight leaving and no alternate options for customers, in addition not even utilizing the available seats for customers who are waiting at the gate with a valid ticket. I would highly be skeptical to come through delta, moving forward if they are going to partner with such airlines. Flight number : LA2265, travel date: Dec 30th 17:20 PM PEM to LIMA. Horrible customer service!!!!

Worst airline ever. No customer service. Cancelled flights. Nobody knows that they are doing. Stay away from LATAM!

Avoid at all costs if you need to make changes to your flight. The site UX is outdated and slow, and using the Spanish version of the site unlocks more functionality than the English version. Chat agents take forever to respond - my record for remaining online with one comes in under 60 minutes. It's impossible to change flights through your own account and short of getting on the phone with an agent - I was just on the phone with them for 22 minutes only to find out that their system crashed and I'd have to repeat the whole process again to realize a simple flight change. Canceling and rebooking a separate ticket might be the only recourse at this point.

Subject: Disappointing Experience with LATAM I am writing to express my profound disappointment with my recent experience as a DL Premium customer traveling with LATAM. While my inbound flight with Delta was excellent, my return journey from GIG to GRU and then to MCO was nothing short of chaotic. The troubles began at GIG, where the ground service was disorganized. However, the real issues arose at GRU. I was misdirected to a connecting gate, and after a frustrating 45-minute walk to Terminal 3, I was informed that I needed to exit the sterile area to re-issue my ticket at the ticket counter. This led my wife and me to scramble outside in search of the LATAM ticket counter, only to find ourselves rushing back through security after finally obtaining our new boarding passes. By the time we reached Gate 303, we were the last passengers to board the Business Class cabin. To add insult to injury, during the flight, an employee was seated in 1A and was frequently visited by flight attendants who engaged in lengthy conversations with her, as well as her husband and child. This lack of privacy and constant disturbance made for an uncomfortable experience. This incident marks the second time I have faced significant issues with LATAM, the first being a disastrous ground experience in SCL and BOG on January 1-3, 2024. Despite writing a letter to Paulo Miranda regarding that situation, I never received a response. Given these repeated challenges, I cannot, in good conscience, recommend LATAM to my acquaintances. I hope that you take this feedback seriously and work towards improving your service standards. Thank you for your attention to this matter.

This was probably one of OUR Worst Airline Experience EVER— We travelled from Buenos Aires to JFK via Santiago, Chile. We were charged -$328US for 2 check in bags( normal weight)!!!! Had to pay for seats together for BOTH legs!( even though we were traveling with a disabled family member !!! This airline was so inept that they routed and re- screened in-transit passengers- we almost lost our connection. Their food was skimpy and stale!!! I will NEVER travel with this airline!!!

Flying with my mom who has trouble walking and required wheelchair assistance. The staff was very helpful. A pleasant experience from start to finish. LATAM Airlines was reasonably priced and very generous with luggage allowances. The flight staff was polite and professional. The in flight meals were horrible. I had trouble picking the least of 3 evils for my dinner. I don't think that any was worse or better than the other. I forgot to ask for a Kosher meal. Someone once told me that they are better.

Just flew in with LATAM Perú yesterday morning from Lima and they weren't that bad. There was a blanket, pillow and pair on headphones on every seat, even though the plane was over 25 years old it was well kept and seats were very comfy for the 8 hour leg to JFK. Both dinner and a warm breakfast were served along with drinks including wine and beer. The only downside was there were no snacks in between both meals aside from drinks.

And a company that is completely unregulated in relation to passengers, my flight was cancelled and I was transferred to another one where I had to pay for my seats since I had already paid for them with Latam.

Have not yet flown with them but after extensive dealings with their customer service would NOT recommend this airline at all. Used a travel agent who booked flights through Expedia from Peru to Brazil for April. With COVID we had to cancel the trip with tentative plans for the end of 2021. Even though they list "no change fees." There are "overage costs due to changing your air to the new air vs booking new air." Sounds like a change fee! Even though everything is listed as economy their are different classes. Mine at O and P. And to upgrade or even downgrade to an S class has charges. Attempting to use $535 worth of credit on a $203 class O flight and I would still owe $65. Or attempting to use $535 worth of credit on a one way flight when the flight RT is $488. It we utilize my whole credit and I would still owe $261. And this is credit from a flight that they originally canceled and rebooked me without my consent to a day before (which wouldn't have worked with the itinerary) with a 10+ layover when it was originally 3 hours. Completely ridiculous and just a way to price gouge. Seems pretty in line with all the other terrible reviews for this airlines. Wish I had read them prior but it was a flight the travel agent had suggested.

LLATAM Peruvian airline,refused to give us a refund event though Cuzco was closed indefinitely. All transportation was canceled. The worst experience I ever had with this airline. I would never fight with them ever again.

Worse airline I have ever dealt with. I have been trying to clear up an issue with them for almost a year now. My flight was cancelled due to Covid back in March 2020. And I have sent multiple emails/ filled out online forms, spent hours trying to get a hold of someone on the phones and even when I did they were not hopefully. I'm just trying to get a refund or travel voucher or anything really. As I'm typing this review once again I am on hold with LATAM 40 minutes in this time ... this is ridiculous!

The lines were all over the place and no signage indicating what lines was for what flight. Utter chaos for all on line and most of the latam employees. It took 90 minutes for a 8 minute baggage check in. I'd recommend flying a kite cor this destination but unfortunately due to a death in the family, this was the only airline to Peru... if I were able to buy a kite, I would have preferred that instead of this. Absolutely dreading the return flight back to NYC in the good old USA

LATAM is trying to take our credit money, please help. We had to cancel our flight due to COVID and had a credit of ~1000 US$ each, me and my fiancé. Now everytime we reach them by phone , they say they will contact us in 48 hours, and done so already three times. We really do not know what to do. They don't want to let use our money. Worst airline ever.

LAN and TAM were OK airlines on their own. They provided decent seats and leg-room, even good meals, including in coach. Now that they've merged into one single evil corporate entity (LATAM) they get away with charging exorbitant prices for direct flights between NYC and Santiago, Sao Paulo, Buenos Aires, and squeezing their coach passengers into tiny seats in which the average person barely fits. After my recent trip with them I've decided "Never Again". Treating passengers who can't afford business class like cattle, is a crime against humanity.

Terrible customer service so far. My flight is coming up in August and just spent a while on phone with customer service. All we were trying to do is update their system with a lap infant. First, they charge for it which is not the case in the US. OK, not a big deal, I can get over that. When trying to pay though they said our card was "rejected". I called Amex immediately and they said they found no such charge attempted. Since it registered like this in their system our account is completely locked and the only way to fix this is go in person. Their is no phone number for their in person office. When asked if we could lock the price and just pay at the airport they said we will likely just pay more. All around very surprising. I hope the flight goes better than this experience and will update review once we fly. As of right now this is a pain for our family.

never use them! they do not care about customer service, I had issues with the in 4 flights in the spam of 10 days! this is horrible!!!! they do not care about customers at all. if you need earphones you may walk yourself to the back of the plane and get it yourself, are you thirsty, walk yourself to get water, they do not have a decent cabin service. they knew that there was a SNOW STORM in my destination and they did not wanna change my flight to a later date, they wanted me to travel and die! horrible ppl!!! terrible company never again.

do not ever fly latam!! they hate their customers, lie to them and try and steal their hard earned travel money. the absolute worst customer service!! dropped calls seven rimes in arow after waiting on hold for an hour plus each time. do not use them ever!! Sorry I missed all these reviews below.

The service is based on the ticket price...don't expect to have a first class buying through Latam...so, when you need to do some change or complain ...they will say, Oh we understand, I'm sorry...and nothing will be done to help you on your case. If you buy a ticket from Latam, you deserve it! don't come and complain. Remember you have for what you pay!

The website has technical difficulties about half the time. For example, I booked a more-legroom upgrade and the upgrade didn't post to my itinerary for almost 24 hours. About 50% of the time I've tried to log in to see an itinerary, I haven't been able to. Phone calls to customer service are unsatisfactory. Food in business class is barely acceptable; in coach, it's gross. Flight attendants in my experience have been unfriendly. The new 787 business class product is very nice and I slept very well. So they get a star for that.

WORST AIRLINE EXPERIENCE EVER! I recently flew on LATAM from JFK to Santiago, Chile (SCL) for an 8-day ski vacation in the Andes. Due to a weather-related connecting flight delay, my baggage did not make the connection at JFK. Thus, when I arrived at SCL the next morning, my bags did not show up on the baggage carousel. I filed a claim with LATAM Baggage Claim agents who told me that my bags should arrive that afternoon. They assured me that my bags would be delivered to me at my hotel. LATAM did NOT deliver the bags and I spent my entire vacation with only what I carried in my carry-on bag (fortunately, I carried my ski boots, helmet and one set of ski clothing). I called them every day, three times a day and still got no delivery. Moreover, their story shifted from one day to the next. To date, I have called them 25 times for a total of 3 hours, 26 minutes on the phone. They have called me four times totaling 17 minutes, always in response to a call I had initiated. Fast forward to today: I returned to the U.S. two weeks ago and still don't have my baggage. In an ironic twist, my skis were finally delivered to the hotel just a few days ago, ten days after I left! But, there is no sign of my suitcase. I call the airline almost every day and still can't get a good answer on where my suitcase might be or when they might deliver it back to the U.S. I've engaged them on Twitter but only get the same tired, recycled assurances and apologies that fall flat. They tell me that 'some cases are more difficult than others' and to 'monitor my contact media.' Their false assurances are maddening. I am disgusted by the poor customer service and the lack of meaningful information. I STRONGLY ADVISE AGAINST FLYING ON LATAM. If I go to South America again, I will fly only on a U.S.-flagged carrier.

On August I bought a round trip ticket Jfk - Guayaquil for $1,247.90 they charged my debit card $2,247.90 I claimed my $990 and they reimbursed me, but when I was trying to return from Guayaquil I found out my return ticket was canceled, and I ended buying a one way ticket for the amount of $1,959.00. I had been claiming since August and they said I am not getting my money back. Be careful when buying tickets online they will steal your money if you don't check your bank statements. I am sure that LATAM AIRLINES is the worst solving their mistakes. They are like lizards, what they eat, they don't throw up...

Last minute change with covid testing had to incure a 225$ charge and an hour wait at the airport. You're website is translated poorly other searches state either test within 72 hours. One can only assume that Latam is in league with XpresCheck to overcharge your customers an obscene amount of money at the JFK airport. It is appalling and an abuse of bilingual senior citizens with disabilities.

DO NOT FLY LATAM !! Customer representative George Mejia wasn't able to fix my problem (change an international flight, even I trying to pay the reschedule fee), it was clear he didn't care about me as a customer, told me I'd have to go to a LATAM office either in LA or NY (I'm in Boston) How am I suppose to go to the other side of the country to visit a Latam store or drive 4 hours to NY ?? There is only one phone number for customer service and apparently he was the only person on duty, first he said he was the supervisor and that was nothing he could do being the manager, second time I called again got him on the phone again he said he would have to talk to a supervisor ?! and finally said there was nothing he could do, that I would have to go to an office either in NY or LA (again I'm in Boston) it was the worst experience I ever had. do NOT buy tickets for LATAM !! Worst Company !!

Bought two round trip tickets to Tarrapoto which I had to cancel just one week before we were supposed to depart. LatAm refunded me in full with absolutely no questions asked. Everyone who I dealt with in customer service was sweet, helpful and efficient. I was in shock as this would never occur in America. We took a few more very smooth, pleasant flights when them within Peru. The second incredible experience we had was when we actually missed a flight because we were 30 minutes late or so. When we went to check our bags the manager let us know we would miss boarding and without any extra charge or hesitation just booked us another flight an hour later!!! Unheard of. I would die for LatAm... 12/10 never change xoxo

Worse customer service. They don't care about the customer, specially if you buy any ticket with miles. In addition, their food in the plane is awful and the comfort of the seat terrible. Skip it!! They better alternative in the market.

Used this airline to travel to Peru this spring break, I really love the choices of the in flight entertainment, so many movies and shows to choose from, took away two stars because the food is disgusting. I'm sorry, I understand it's airline food but still, I've traveled on planes and had decent meals before, the food they serve is so slimy and tasteless. I'm pretty sure I got food poisoning from the trout I opted for, one thing I have to commend them for is their clean bathrooms, the fact that it's stocked with soap, moisturizer and refreshing wipes. Some of the flight attendants on my flight were a bit snappy too. But thanks LATAM, for having my baggage on time and getting me to my destinations safely!

I would like to begin by saying this is the first and LAST time that I am using LATAM Airlines as a U.S. citizen. This is the worst service I have ever experienced. I booked a roundtrip flight from Cartagena, Colombia to Rio de Janeiro, Brazil on June 5th, 2019. After booking my flight, I called a few hours later to see if I could extend my layover in Sao Paolo, Brazil to a stopover, then taking my connecting flight from Sao Paolo, Brazil to Rio de Janeiro, Brazil on June 23rd, 2019 due to a personal issue. I called immediately because I understand that any flight changes without a penalty must be made within 24 hrs. The first time I called, I was told a specialist would contact me to make the change. After 3 hours no one contacted me, and I decided to call again. I was given a case number and told again that a specialist would call me. The following morning after no one contacted me after 7 hours, I decided to call for the 3rd time, this time they connected me to a specialist and told me I would pay a fare difference of 28 USD. I agreed and gave the agent my debit card number, the card was rejected, and I asked if I could provide another card and the agent told me that if your card is rejected over the phone, the ONLY way to pay for any ticket change is to go to a LATAM office. I live in Washington DC which is not near any LATAM office. LATAM only has 3 U.S.-based locations. The agent decided to open a new case for me, so I can give a different card number, she told me someone would have to call me. Again after a few hours, no one called so I called for the 4th time, I was told that I could pay the fare difference and the new agent told me that I could NOT pay with a debit card, I had to pay with a credit card which I don't own, and the other agent did NOT tell me before I used my debit card the first time which is why it was rejected. Then I had to call back for a 5th time after I borrowed the credit card information from a family member and I was told that my fare difference of 28 USD was now 300 USD in the span of two hours. I proceeded to explain how I'd been calling since I booked my flight to book this stopover and was given incorrect information again and again. By the time I placed my 6th phone call, the agent told me there was nothing they could do even after I did everything I was told to do and refused to help me fix my issue and book my stopover. By this time 24hrs had passed, and they wanted me to charge me 300 USD for a flight change and 300 USD for the fare difference even after I had been calling all day to prevent this exact problem. This is the WORST experience I have had with an airline. I have shared this terrible experience on many travel Facebook groups to warn other U.S. travelers to Brazil and Latin America to NOT use LATAM airlines especially now that U.S. citizens do not need a visa to travel to Brazil. From this point, I will use other airlines traveling to Latin America and I suggested the same to other U.S. travelers.

This review is for LATAM as a company. Last Thurs. my mom and cousin both traveled to Lima from JFK. It was an emergency trip for my cousin since her brother was in intensive care in the hospital. In Lima, my cousin took a flight to Arequipa with a return flight of Sat. 1/25. Unfortunately, her brother passed away yesterday, Fri. 1/24. My mom had traveled to Arequipa from Lima to be with my cousin. They called LATAM yesterday to have their flights rebooked for Sunday so that they could attend the burial this afternoon. They were asked to provide documentation of my cousin's death, which they sent in and it was determined that their flights could not be changed. I found out this morning. That's when I went to Facebook to voice my concern over the situation. Customer service had a very apathetic way of dealing with this situation. As I explained on messenger to LATAM, we all have policies and procedures to follow in the workplace. However, this was a very terrible time in our family and the human connection was nonexistent. I have never had a need to voice a complaint of this magnitude as I believe we are all humans and capable of understanding the loss of a loved one. My cousin and mom traveled back to Lima without paying their final respects to my cousin. This is the last time we do business with a company that is so far removed from human emotion that it makes me wonder what kind of people work in this company and allow themselves to follow these rules set forth by LATAM. I'm extremely disappointed and hope that these policies change.

Worst airline, they NEVER turn on the a/c only the fan. It's an abuse to its customers, specially when it's a closed space and can't get air another way

I paid $119.00 for ONE luggage that was under 50 pounds from Colombia to Miami. It was the BIGGEST rip off ever. That's 1/4 of what my ticket cost! The biggest rip off ever!