Adrian McCardle
Google
We ate dinner here July 9, 25. I stated clearly on our reservation that my wife was celiac and even went to confirm in person the morning of. They served her gluten 3 separate times. The 3rd time was beer in a black glass so we could have fun guessing what it was. Beer, hidden in a black glass for somebody with celiac after being reminded 3 times already!
Trust had been broken, they clearly didn't care and we had had enough. The chef and front of house came out to talk to us. The chef said she didn't know, the front of house said somehow it was our fault. Nobody took responsibility, and we left. They gave us complimentary cocktails but charged us full for the Prestige menu and our wine pairings.
The next morning, we got a call saying it had been their fault, the chef felt bad and we should come eat with them. We didn't have the opportunity or the desire to go back. It wasn't clear if we would have to pay again or not either.
Everybody can make a mistake, but this was a complete disaster. Despite this, they still charged us almost everything, even though we couldn’t finish. A truly awful experience.