Kathleen W.
Google
I’m leaving this review as someone who primarily uses this shop for laundry. I’ve lived in the neighborhood for nearly 10 years and knew the previous owners well. They had a clear system in place, were efficient, and made the space functional for laundry customers.
Since the new ownership, it feels like the focus has shifted too heavily toward the café, while the laundry side has been neglected. For example:
• There is now only one folding table available, which makes no sense. The previous owners had several folding tables with laundry carts stored neatly underneath. Without that setup, carts are now left in the already narrow walkway between machines, making it feel like playing Tetris to maneuver around.
• Finished wash-and-fold bags are often stacked on the floor in front of washer doors, blocking access and further crowding the space. There is a shelving system above the washers—why not use it for storage instead?
• Multiple dryers have been out of service for weeks, which makes doing laundry here even more frustrating.
The one improvement I do appreciate is the extended hours compared to the previous owners. However, beyond that, the laundry experience has declined significantly. Regular laundry customers are some of your most consistent patrons—please consider putting more attention back into the laundry side of the business. Right now, the setup feels disorganized and chaotic. Even the baristas often get caught up trying to handle laundry questions, which only confuses coffee customers and adds to the lack of structure.
Overall, I really hope the new owners can re-establish a proper system for laundry customers. The café might be a nice addition, but laundry should not feel like an afterthought in a laundromat.
