Laurel Heights Apartments (Riverside, CA)

Avoid this apartment complex at all costs. I will give credit to the wonderful woman who gave us a splendid tour of the complex. It seemed well-kept and nice, quiet. However, my fiancé and I faced issues when applying. We applied the same day for an apartment, and despite excellent credit scores and income well above the threshold, we were 'approved with conditions' due to a singular NSF fee in our rental history, that our previous landlord confirmed to them that it was cleared the same day and not to worry about it. Laurel Heights made us apply for a 'surety bond' through a third party website that was going to charge us $1800 as a non-refundable fee, that would have to be paid EVERY YEAR. Plus, we'd still be held liable for any damages. They would not negotiate a higher security deposit either, and wouldn't work with us on a better solution. We ended up cancelling our application and moving onto other applications which took us without any issue. Please be wary about Laurel Heights asking you to go through a third party for surety bonds and security deposits.

I agree with the previous bad reviews ! They did the same thing to us! Raised the rent every year .. ac went out on the hottest days and took them WEEKS to fix. They charged us over 2000 when we moved out for stuff ! We left it clean and if they didn’t put such cheap floor it wouldn’t have normal wear and tare damage. We have pictures of proof of false charges and after reaching out multiple times to management about fixing them they replied “they would review” && they sent us to collections ! I don’t recommend this place to anyone! It’s not safe gates were always open due to them being broken all the time, parking sucked and no one follows the rules there

Laurel heights was perfect for what we needed when we moved to Riverside. Low rent, close to work and school. Over the 3 years we lived there, they raised our rent multiple times, more than $300 more than new tenants. The facilities are abysmal and they consider things like air conditioning an amenity (so if it breaks, they aren’t quick to fix it). The flooring in the apartment is uneven, the flooring breaks, the bathrooms are outdated, the closets are outdated, and they tend to paint over everything (the landlord special). The onsite management is useless other than to show new tenants around. The neighborhood is not very safe and there isn’t much of a security presence. They leave the entrance gate wide open all day. I would not recommend this place, not until they seriously raise their standards to match the cost.

Excellent Experience moving into Laurel Heights Apartments. Thank you Crystel for your warm welcome, very professional, Courteous and outgoing. I highly recommend if you're looking for a peaceful environment to call home, stop by Laurel heights apartments and ask for a tour. Once again, great job to management.Thank you guys.

We’ve been here for a year now. NO PROBLEMS what so ever. Very quiet and clean community. Everyone keeps to themselves for the most part. And any issues we’ve had inside our unit have been taken care of with urgency. The maintenance employees are very kind and respectful, Gildardo thank you for taking care of our issues with a sense of urgency.

We moved in December. We absolutely love our 2 bedrooms with 2 bathrooms apartments. It's a quite complex with lots of friendly neighbors. The front desk ladies are super nice and it's nice to Always see security on the ground.

Had a tour last week. Seen the 2 bedroom with Crystel. She was so nice and patient. We were a walk in. The office was busy but we waited. Nice property Looking to move for July. I recommend

Roaches, trash, & rude management!! I've been here for a year now and there's always trash everywhere. I have submitted multiple maintenance reports and they always go unanswered. The girls in the office are very rude. At first when you're getting the tour and what not they put a good attitude but after if you need something there attitude changes. I have actually been told the same by other residents. There's also so many roaches inside and outside its crazy.