Warren W.
Yelp
This is a hard review to write.
If I could properly portion the rating, I would give the cemetery itself 5 stars (beauty, history, art, location) and the majority of the staff who deals with the public one star. Let me explain.
After visiting Laurel Hill Cemetery on a whim around Hallowe'en for one of their Soul Crawls in October of 2015, I was so impressed with what was offered, I became a member the next day. At that time, Nick McAllister was the executive director of the Friends of Laurel Hill Cemetery. (Sadly, he has since moved on...)
Nick was instrumental in starting Graveyard Getaways. The Getaways were bus trips to historic cemeteries in the tri-state area. They were absolutely fantastic. I know they were a lot of work behind the scenes but Nick always made everything look and feel effortless. He was kind, funny, friendly, knowledgeable, down to earth and accomodating. He treated all the participants on the tours-young, old and in between-with equal concern and bonhomie and he remembered everyone's name. A day visiting a historic cemetery (Green-Wood) in Brooklyn was as good and refreshing as a week's vacation thanks to all of his work and planning. The programs he was instrumental in arranging were not geared for the 20 to 30 something set-they were aimed at everyone.
Unfortunately I can't say anything charitable or praiseworthy about the support staff. On one tour, I asked one of the female staff members a question about the cemetery we were visiting. She looked directly at me and then walked away. HUH?! I wasn't rude or obnoxious, nor had I interrupted her from conversation with anyone else. Same with early morning boarding for the bus trips. Participants met early at Laurel Hill's gift shop for breakfast snacks, prior to populating the tour bus. I saw elderly members ignored by staff and experienced again the same treatment myself from the clique-ish "Friends." I attended a Soul Crawl with a friend who was new to Laurel Hill. When we checked in, Nick happily greeted both of us. One of the "Friends," sitting there with Nick, who had been on every Graveyard Getaway I attended, turned her face away from me when I said hello to her by name. WTF?!
On another tour of the Laurel Hill Cemetery grounds, the "guide" was too lazy to walk up and down the rolling terrain of the place so as she gave her spiel, she repeatedly said, "Oh, there's a place of interest up that hill (or over there, 500 yards away), but I'm not in the mood to walk that far so you can all check it out on your own." Really?
Nick left for another position in late 2019, several months before the pandemic. The "Friends of Laurel Hill" staff discontinued the Graveyard Getaways and any events they planned were strictly geared for a young adult demographic. Sure, I believe and agree that museums and historic places should reach out and offer events and activities that appeal to ALL age groups, but this was no longer happening at Laurel Hill Cemetery. I decided not to renew my membership. As a result, I started getting emails from one of the "Friends," saying she was "concerned" about me and wanted to know how I was feeling. To me, this was a phony, cheap shot at keeping the membership money (not just mine-this kind of communication probably went to everyone on the mailing list) coming in and nothing else. I have yet to renew and probably never will.
By all means put this glorious Victorian art park/cemetery on your places to visit list. It is beautiful and serene in all 4 seasons and the views of the Schuylkill are breathtaking. You do not need a membership or any kind of permission to spend a day here, picnicing, sketching, photographing or just walking among the historic and peaceful dead.