Lausanne Palace

Perfect experience and I’ll be in 50 hotels this year!! I’ll be back personally no matter what is booked! !Kind caring staff albeit a few too few of them! Rooms wonderful from lowest level booked. F&B excellent consist quality.,could use an extra staff service person. Social areas remain wonderful! Just put back a few staff.. it’s a little barren!

I would like to express my sincere appreciation for the wonderful experience during my recent stay at Lausanne Palace. The staff were exceptionally friendly and welcoming, and I would especially like to commend Mathew from the concierge team for his outstanding service — his professionalism and attentiveness truly enhanced our visit. The breakfast, though modest in size, was absolutely spectacular. The quality of the food, the cozy atmosphere, and the genuinely caring staff made each morning a delight. The hotel’s location is superb, offering easy access to the best of Lausanne. The only shortcoming was the room’s plumbing and electrical infrastructure, which showed signs of the building’s age. However, this did not detract significantly from the overall experience, thanks to the warmth and excellence of the team. Thank you for a memorable stay — I look forward to returning.

The suite was so cold no decoration even a 3 stars hotel is better furnished! We book a normal suite and they give this bs one and tell us it was a better category without asking us…. Because they give the suite we choose to a group. The gastronomic restaurant is good…. choose an other 5star hotel if you want luxury

I have been to this city three times, each time in five-star hotels. And this hotel left a terrible impression except for the Michelin restaurant The hotel staff feels like they are all high and don't understand what to do. Even the basic spa looks like a regular sauna. The service is terrible, for example, in other hotels they give you a questionnaire and ask what you would like, ask how you feel, take care of your hands and there are many small details that a five-star hotel is simply obliged to do. This is a duty. A duty that is not fulfilled. The hotel had three directors, about 10 years ago, there were pleasant ceremonies for VIP clients, why did they decide to remove this? People spend colossal amounts of money just to come to your hotel, and you turn from a five-star hotel into a one-star hotel. Guys, they even carried water for my dog for an entire hour. You can't even watch basic YouTube on a TV in a five-star hotel, because it simply doesn't exist. Yes, in a five-star hotel there is no YouTube on the TV. Shame! We had to buy an Apple TV to connect it to this TV and watch YouTube. So you understand, this didn’t work either. The Wi-Fi in the hotel is something incredible. It works intermittently. It’s impossible to watch anything even through the purchased Apple TV on the TV. We had to share the Internet from the phone. And I repeat - this is a five-star hotel. If you do not want to die from waiting and from bad service, then never in your life come to this hotel. I also want to add the fact that as soon as we checked in, we went out to buy cigarettes in the store for literally 5 minutes, we came back, and in our room where we didn’t even have time to put our things away, cleaning was going on. Is this normal? We didn’t even ask about cleaning, and some woman was in our room among our documents and passports and valuables. This is not a hotel, this is the beginning of a black hole. We took a premium room, and these are the expectations. The pages in the magazines are torn out. It’s even funny for me to write this comment, because this isn’t a hotel, it’s a kindergarten Why did you move our car from the parking lot to the street, although we didn’t ask about it. The staff did a lot of things that we didn’t ask about. I will attach only normal photos, because I really did not want to waste memory on my phone on this hotel. The hotel left a terrible impression. Thank you very much

We have been coming here for years, both personally and professionally… ONCE AGAIN with this visit, the Lausanne Palace LEADS THE WAY with outstanding service, professionalism and THOUGHTFUL DESIGN. CARING Makes such a huge difference. You can really tell when people are rude, fake amateurs compared to these considerate pros… THIS is a spot FIT FOR MY QUEEN. I would happily give this visit a 10 stars if I could. ABSOLUTELY PERFECT from start to finish… I can’t wait to come back again. Huge props and thanks to the entire team! ❤️❤️❤️ Dan and Sherry Parks

Pros - close to train station and old town, beverages in refrigerator are included in the room rate, wonderful breakfast and waiters (I paid the breakfast package) and very nice lobby / sitting area. They had a sweet surprise for my belated birthday with dessert in my room. ||Cons- bathroom needs renovation- sticky floors and difficult to shower as it is a tub combo. |The walk from train station to hotel is all uphill so be prepared for the walk with your luggage. |Although the Concierge staff were pleasant, don’t rely on them for restaurants and activity tips. When I asked him about my research and assistance to book wine tasting reservations, he steered me to a more commercialized winery. I decided to do my original plan first and then go to his suggested winery later that day. I am glad I went with my original plans to the winery and day trip vs what the concierge advised.

We only had a short, one night stay as we needed to leave before dawn to head home. I only had two minor complaints. At least two (we didn't try them all) of the wall outlets in our room stopped charging when we turned the lights out, and my wife and I neither one could figure out how to get the shower to work. That being said, the staff were all incredibly friendly and helpful and the room was impeccably clean. I would visit again, if the stay were longer.

This hotel was our first stop on a two week tour of Switzerland by car. Navigating to hotel with satnav was a challenge with directions taking us close but no cigar. After getting lost twice and a 200 euro traffic violation, we stumbled on the hotel entrance. |Grateful for valet parking service. Check in was quick and drinks offered in lobby bar.||We had a wonderful room on upper floor overlooking lake and mountains. Service throughout the stay was outstanding. ||Hotel location was OK but its quite a hike down to the lake and back uphill to hotel.

Awesome ambiance at winter holiday time. Argentinian steak was good, but can not compare to anything from a good Chicago steakhouse. Steak tartare was very good and my wife's braised lamb shank was excellent. Waitstaff was exceptional. Wine list was complete. Try the local swiss wines (very good). Expensive, but worth the experience especially if your friend is paying!

The wellness area of the Lausanne Palace is amazingly beautiful. As soon as you walk into the Lausanne Palace you feel like you have entered into another world. The hotel is a luxury five star hotel property. The owners of the Hotel D'Ouchy also own the Lausanne Palace, which is why all Hotel D'Ouchy gets get free access to the Lausanne Palace spa facilities. The facilities are numerous and you easily spend the day there, without ever even getting a service. Their is a sun room, outside terrace, fitness area, indoor pool, hot tub, sleeping room, hammam, dry sauna, juice bar and cafe, and treatment rooms. You are provided with a robe and slippers if needed upon entering. The changing rooms are small and there is very limited locker space. They have Aveda shampoo and shower gel so you don't need to bring that with you. They also have cheap flimsy combs in case you forget, but I recommend you bring your own as they are VERY difficult to use. They also have complimentary tooth brush w/ mini toothpaste to utilize. Also, there is only one bathroom in the changing area and two showers. The fitness area is stocked with the newest high end equipment. My only complaint is that it is VERY hot in the room and there are no fans. The pool is also VERY warm, it didn't seem like there was any difference in temperature between the pool and hot tub. I couldn't do very many laps without over heating. The dry sauna was INCREDIBLY hot. The atmosphere is relaxing, the decor is modern with Turkish touches, and everything is very clean. Their is free Aveda hot tea available to drink, and water bottles available in the fitness room. My favorite spot had to be the sleeping room, dark room with beds laid out with big cushy duvets. It was a fantastic place to catch a nap. My only complaint is that the temperature could be turned down a couple of notches. To note, their are separate hammam and dry sauna for men and women.

A real palace in the very nice city of Lausannne on the edge of Leman lake. The hotel service is just perfect, many activities at top level (pool, spa, fitness, concierge, ...), rooms are perfectly equiped and the bed is top comfortable, 4 restaurants to find your food happiness, ... I highly recommend this address