Lausanne Palace

I would like to express my sincere appreciation for the wonderful experience during my recent stay at Lausanne Palace. The staff were exceptionally friendly and welcoming, and I would especially like to commend Mathew from the concierge team for his outstanding service — his professionalism and attentiveness truly enhanced our visit. The breakfast, though modest in size, was absolutely spectacular. The quality of the food, the cozy atmosphere, and the genuinely caring staff made each morning a delight. The hotel’s location is superb, offering easy access to the best of Lausanne. The only shortcoming was the room’s plumbing and electrical infrastructure, which showed signs of the building’s age. However, this did not detract significantly from the overall experience, thanks to the warmth and excellence of the team. Thank you for a memorable stay — I look forward to returning.

The Palace has great staff and I was treated well by them. I was given an upgraded room, which was nice part of my AMEX reservation. The bed was just a queen size and my wife and I (neither of us small) found it a bit too cozy at times. ||||My only main complaint about the hotel was on our last day when, using a late checkout time, we ventured into Lausanne to the Olympic Museum. It’s not far away. ||||But it took us two hours to get back as the city decided to route a parade by the hotel. The staff claimed it was a surprise, but I think someone must have known that some streets would be closed.

Service is excellent. The breakfast was very good. I didn't love the location and will stay at a sister hotel on the water next time. Mini bar was not refilled daily. Sinks in the bathroom were clogged. The ladies' change room was under renovation, and this was not communicated upon booking. The entrance is underwhelming. The hotel itself is majestic and a wonderful place once you are inside.

Our stay was delightful. The staff was always very helpful and attentive to our well-being. The rooms were exceptional, and we tried to enjoy every minute of our stay. The gym was superb, equipped with a wide variety of equipment. However, the spa was somewhat disappointing as it only had a pool and a whirlpool. While this was sufficient for us, we expected more, especially considering that external guests have to pay CHF 125 just for the spa. I would have loved to go to the sauna with my spouse, but unfortunately, that was not possible due to the gender-separated sauna areas.

Disappointing stay – no functioning air conditioning in summer Stayed during a warm spell and was shocked to find that the air conditioning simply didn’t work. Room temperatures were consistently around 25.5°C during the day and only dropped to 24°C overnight. Despite reporting the issue several times, the technician admitted all guests were experiencing the same problem. The result? A hot, sweaty night with barely any sleep. For any hotel — especially one in this category — the ability to provide a cool, comfortable room at night should be a basic expectation. This completely undermined the stay. Would strongly recommend avoiding this property in the summer months.

Impossible to get any sleep in this hotel as aircon is not functioning properly. Asked the technical staff several times, but they could not get the temperature in the room below 24C at night. Even worse during the day. After a sweaty hot night with little sleep, I would find a better 5 Star hotel in Lausanne. Being able to get a decent night of sleep is the absolute minimum standard that you should be able to expect from any hotel.

We had two rooms, one was a beautiful renovated room whereas the other was a little older. They were both very nice however. On the other hand, there was loud music in one of the rooms coming from the ground floor well into the night. Other than this it was a good experience.

Lovely place, elegant and classy. However, the breakfast service leaves a bitter taste in the mouth from one of the staff (Cyril). Reminded me of being in France 20 years ago where you expect rude and discriminatory service… France has improved when I visited two years ago but obviously in this hotel, some attitudes are still here. After we got seated, my family went off to take some food and I remained to give their orders for eggs. Cyril walked past my table and without even acknowledging me, takes the menu off my table in front of me and gives it to another French couple that just walked in, telling them they can order their eggs… I was sitting right there! Then I asked him if I could take my eggs order and his reply (in a condescending tone) was that my table was too small and I could not have so many things on the table. I raised my brow at him and said “So I can’t order my omelettes because you think my table is too small?” At which point he backtracks and says (very brusquely), “ok, what do you want”. I give him my order for 3 types of omelette and it’s obvious he was struggling to remember it so he just listens to me then walks away and returns with a note pad and pen, making me repeat my order again. Lo and behold, when the 3 orders come, he gets two right and mine is wrong… even with a pen and paper to jot it down. His attitude is very unbecoming of a luxury hotel and I did not feel it was a very hospitable atmosphere in how I was treated. Firstly, in comparison to other (french speaking) customers and in comparison to other 5-star luxury brands out there. It’s not a very international mindset and certainly not reminiscent of the times we live in where race, colour and language should not make a difference especially in a luxury hotel with international guests. To be fair, Lucia the breakfast manager was very apologetic when I provided her this feedback but staff like Cyril do not belong in the hospitality industry… one bad egg can spoil the entire brand that’s built up over the years.