Lina P.
Yelp
Our group of 30 ladies came to Lava Lounge from different states to celebrate sisterhood, but sadly, this experience was unforgettable for all the wrong reasons. While our server Maria was kind and attentive, things took a bad turn when NANCY, the front desk host, came over and started berating Maria right in front of us. Her behavior was shockingly rude and completely unprofessional. It honestly felt like she was bullying Maria, repeatedly scolding her in plain view of our entire group.
When I spoke to the manager about Nancy's behavior, it didn't seem to make a difference. As we were leaving, I politely told Nancy she could've handled it better, and instead of showing any professionalism, she became combative and argumentative. It was clear that respect for customers or staff is not a priority here.
The food and drinks were average at best--dry, bland, and nothing special. The mocktails weren't impressive, and the hookah burned out quickly due to the excessive coals.
Needless to say, we will NEVER return to Lava Lounge. Service like this, especially from someone as nasty as Nancy, ruins the entire experience. With so many other places to enjoy, Lava Lounge is off our list for good.