Lawson

I hate this company so much. The amount of inconvenience they have put me through is endless. The way you guys have running your apartment complex in Woodbridge has been so awful since the beginning. I have been patient and understanding, but the ways things are handled are a mess. No one cares. Still to this date, I have no copy of the lease agreement and I have been renting here since December 2024. You delayed me from moving in while I was pregnant originally (put me through so much emotional stress), never honored my free rent (when 2 ladies confirmed it would be applied), had the building lights off for 4 days (where I had to carry my 4 month baby up 4 flights of stairs in her car seat, in the dark), disabled me from making payments online due to ONE returned payment (lied to me saying that they didn’t do it, when it says it was done by management), charged me for a replacement pass when I informed them it was stolen from my car (I filed a police report), and recently lost my check of $4,000 that I needed to apply for rent which I gave them a week ago (told me that they did not have it, lied and later found it, then said they would not apply it to the account due to my status but possible gave me the option of applying it). I told them my parents were in West VA, and they did not care. My parents drove a 5 hour drive to provide them with the cashier check. I was informed to put a stop payment on the check because at the time they said they didn’t have it. They won’t even refund a $25 fee because they stated didn’t cash the check? Then said maybe they’d apply the payment today if they had the time, and when I got upset all of the sudden it’s to make me comfortable you’ll apply the payment today? But admitted that it was their fault for misplacing the check. Had I not call them to check about it, no one would have reached out to me about it. I’m tired of this, and the way you have been running everything is unprofessional. You take no accountability for anything. It’s ridiculous. Do not rent from them. It’s been a horrible experience.

Maintenance is amazing at Cedar Creek apartments. The fan motor to my AC had broken over a weekend and by Monday, it was fixed and my AC working like new! Sylvester is the best and so friendly!

Property Manager Kim was essential in getting my deposit returned to me. Top-notch customer service. She really cares, she listened to my many issues and fixed them. Her positive can do attitude has really turned the office around and turned faith of the tenants around from what it once was. Dependable & honest, Thank you!!, Kim C.!!

I live at Belle Summit Apt in Richmond VA, which is managed by Lawson Companies from Virginia Beach VA. The building was just renovated on the south end of building do to flooding. With the renovation the hallway floors on each of the 3 levels were replaced with vinyl as was the elevator floor. This was done about 2 weeks ago and as of this post the building floors look like a nasty drug house. The building maintenance person does nothing at all to keep the floors clean. The trash in the parking garage looks like the city dump in the hood. We have complained about his to upper management and nothing has been done. ("Since enough rent isn't being collected, no services can be rendered to keep building clean") a quote from Virginia Beach office. When Pierre was the building maintenance person, this location was always clean and on point. Is this how Lawson Companies upper management thinks about the tenants renting from them. These pictures do not tell the full story. What I can say is Belle Summit Apt has gone from a beautiful place to live to a forgotten place that NO ONE IN LAWSON COMPANIES CARES ABOUT. (Note: upper management isn't the property manager.... it's the corporate office in Virginia Beach VA)

I have been here for about 7 months now. I love it. It is so nice and quiet. Staff is super helpful and attentive. Sylvester the maintenance man is so awesome and helpful. Keep up the great work. He is awesome

Initially moving I was really excited relocating all the way from Las Vegas to Virginia. Now that I have had an opportunity to settle in, this is ridiculous the noise coming from the tenant below me is unreal, I have twin toddlers who wake up crying from the vibeating floor. I have left messages with not only Lawson but Edgefield as well nothing is done. I have called the non emergency police line to complain that's how bad it is. From 6am my floor begins vibrating mind you im on the 2nd floor so just imagine how loud it is. All the way until 2 sometimes 3am and im talking non stop. I cannot wait for this lease to be up. Also I'm looking into my rights to see what my options are for leaving early this is unacceptable.

UPDATE 3/22: Originally, I loved the Landing at Mason’s Bridge. The apartments are beautiful. Even with the lack of communication from the leasing office, I was patient and understanding. Now, I don’t even recommend anyone living here. I can’t wait for this lease to end (and I have yet to receive a copy of my rent since December 2024). There are so many red flags. First, my apartment was delayed for months. I was suppose to move in October, but the building I originally assigned to wasn’t done. I had to transfer buildings. I was then informed that I would receive my free rent the month after I moved in (by two employees), and I was hoping they would because of all the inconveniences they put me through when I was pregnant. They never honored it, and the Assistant Director Property Management, Antasia Jenkins, reached out but she was so rude. She was unapologetic and didn’t give a damn. Horrible customer service. Also, she never replied to me after I asked her a question. I honestly don’t know how she’s property management for corporate with her attitude. The amount of residents that are not picking up their dog poop is ridiculous. Kids are unsupervised, roaming around, running around and they make so much noise. It wakes up my baby. The kids also have tried to open some doors. One kid was POUNDING on my door while my baby was sleeping, and when I open it, he somehow came to the wrong unit? I had a rental car, and they said they would NOT give me a parking spot (they are not even doing temporary parking passes for rentals). Also, I had to go back for 3 weeks for them to give me that information. They are literally figuring everything out as things come up. They have no idea what they are doing. (FYI, you are only able to get a pass for one car. You’ll need to find somewhere else to park your other vehicles or you’ll get towed.) My friends car got towed, she had her car registered AND the leasing office said they weren’t towing yet. They straight up lied to her because the towing company said it was the leasing office since she didn’t have her pass up. I hear the alarm go off practically every day. Leasing office is in an apartment unit, and it’s changed about 3 times now since they don’t even have an office. They have been so inconsistent and the communication from them has been horrible since the beginning. I was hoping things would get better, but it’s been worst. Look somewhere else! You guys continue to apologize and say that you will take what we residents say into consideration, but your words mean nothing with how you’ve been treating us! DO BETTER.

I just moved to October station in Suffolk and I’m starting to think it was the wrong move. I received a notice that a complaint was made due to my kids being noisy. Understandable but however the person who lives below ALSO WORKS IN THE FRONT OFFICE AND IS FRIENDS WITH THE MANAGER. I was informed to keep it down during quiet hours and it’s 11pm and her music is so loud it’s vibrating my floor. I took the complaint so serious that I quit my new second job to make sure my kids weren’t causing issues. Not to mention she also the reason I had to wait weeks to move in and it cost me over 700$ of hotel fees. And of course nothing they could do about it , no apology or nothing. She feels because she works in the office she is entitled and this is a problem and from my understanding IM NOT THE FIRST RESIDENT TO HAVE A ISSUE.. I’m truly considering moving already which is a lot with 4 kids but if I knew that because someone holds a title that I have to tell my kids they are not allowed to even walk or laugh to loud or a complaint will come!!! Worst decision Due to I know of I make a complaint it will get nowhere, I’m just gonna speak to someone in the main office in Norfolk. Fair treatment is actually a thing and I’m paying rent and work hard to pay it so I can come home to something I can call my own

So if a rent increase is made tenants are supposed to be given a 30 day notice by law. Evidently in Green Lake apartments that's not taken very seriously. Tenants are notified by a paper on the door, which if you get home later in the day could of blown off the door, dog are it, etc. No emails phone calls, or any other efforts are made. Not the worst management, but not the best either.

A poor management co. It can't jump onto the star scale. I live in bed bug capital of ghent . JOHN KNOX TOWERS! NEVER had or seen a bedbug until we moved into jkt. Lawson employee Toni Van Dyke is so called manager of jkt. She is a low life as she can be . She knows jkt had a very bad bedbug problem and said nothing about it when I moved my mother in. Not a word . We have fought bedbugs for 2yrs. We were told by toni after 1yr. we would get a assigned parking space. As of this writing just started on our 3rd. year oct. 1 , 2014 still don't have a assigned space YET. Toni and her employees have assigned parking space and tell people who live here and pay rent here ( my mom and me pay full amount of rent ) to park in Harris - Teeters parking lot. We don't live at the store we live at jkt. I was told this evening by Toni to move my car. Iwas told by her months ago that their was two people ahead of us .There has been more 2 people come and go and toni changed her story on me again. She is a DAMN LIAR. I will not give up that space. I will also deduct $50.00 a month off our rent until we get our parking space. Lawson reality suck and blows. Renters Beware###