Manda C.
Yelp
I was in the area visiting my family and it can be challenging to find something everyone can agree on. We had six adults and two children and went through a long lists of vetoes. When we finally settled on chicken, it came down to this place and Raising Cane's.
I had never tried a Layne's before, so of course I was curious. However, the reason they won out was because I made some calls and they were cheaper for a party pack by a significant amount of money. They have 20 tenders for $15 and that's a pretty good deal!!
I placed an order for the 20 tenders, 5 fries, 3 potato salads, 7 pieces of toast and a chicken sandwich. I found $33 to be a very reasonable price for that amount food.
My only suggestion would be if they had family packs on their sides. I did ask about this, but was basically told there is an individual size or a gallon bucket, nothing in between like a large or family size. Considering that you can get a deal like this at a Golden Chick or a KFC, I think it would be smart for them to consider. Regardless, we ended up with enough food, I just think that would make them more appealing for large groups.
The biggest reason why they are getting 3 stars instead of 4 is because their service was unimpressive.
While placing my order, the girl on the phone just started talking to someone else in mid sentence without explanation or asking me to hold. When she started talking to me again, it was abruptly, also without explanation or apology. She asked when we were coming, I asked her how long it might take and she said 5 minutes. I kind of laughed and said we would be there in 15 and asked if that would work for them, to which she said yes.
However, when my sister arrived just after 15 minutes later and the girl told the kitchen crew she was there, they started mocking the fact that she had to wait. Really poor customer service.
Now this was a late Sunday afternoon, somewhere around 4pm. This may not be the norm for service, but it is what happened on that day. It would seem that whoever staffed their entire location with college kids, neglected to provide any real customer service training or expectations. Hopefully, they correct that problem so their other customers have a better experience.
Overall, the food was pretty good! The chicken was tasty, though a little greasy. The pieces were small and short, but fairly thick. My dad mentioned they used to be bigger pieces. I did like their marinade though, and even if the pieces were a little small, the price to portion was fair and filled up everyone.
The sides are really cheap! I think the potato salad was 75 cents per serving. We were all in agreement that the potato salad wasn't anything special, but it was decent and a good price. The fries were okay. I like crinkle cut fries, they could have been crisper and had a little more seasoning. The toast on the other hand was really good! Even the crust was super flavorful!
If you try this place out, you can't go wrong with the tenders and toast. Just be prepared for some meh service.