Emily N.
Yelp
I have been a long time local summit county for almost 20 years. My family of four and I consisting of two adults and two athletic teenagers decided to try this company out for the first time. We ordered 70 plus dollars worth of empanadas and desserts with sauces alike. We received our order, and the empanadas that we received were quite literally as pictured below, the size of my 5 ft 1 in bodies, tiny hands.. between my forefinger and thumb.... Mind you this was supposed to have fun essentially, for adults and as stated online two empanadas per person is supposed to be average for an adult person on their website. I am 5'1. I weigh 147 pounds, and not even two of these would be close to a sufficient amount of food for one person let alone an adult or growing teenager. I called as well as tried to reach out to uber, who we got delivery from, and the owner was nothing short of rude, nasty and hateful to me. He would not let me speak or explain, he literally said if you don't like our empanadas then stop eating them right now and don't ever eat them again and we don't want your service anyways. He kept making nasty remarks to me although we were being very polite as we were just trying to see what could be done to feed our family as we just paid an upwards again, of $70 to do so and yet we can barely feed maybe almost one..... This is including the dessert that was ordered. To fulfill and sustain an adult human for supper. I'm extremely disappointed, and quite flabbergasted that an owner is such a specially supposed to be an authentic and local owner would speak to anyone this way addressing a concern about the quality of their products. Not only that, each and every feeling of these tiny empanadas, was almost jellied and seem to be pre-cooked or canned or something was just not right. Every single flavor was more than sour and I am more than familiar with empanadas as I have grown up with them in my life in my own culture. It almost tasted like sour sloppy joes in every single one. I would never ever ever consider going back there again. Accepting any of their refunds or any money from them and I highly recommend that you don't do so as well. I hate really really hate to be the bearer of bad news but being the human being that I am, honesty is always the best policy especially in customer service and especially in food quality issues. Good luck to each and everyone of you.