Jesse Chappell
Google
Our first experience and most likely our last, and it's a shame, I thought it was going to be a good experience, it was such a cool atmosphere!
Our experience started off strong, we were sat quickly in 5 minutes on a Saturday night. Server was pleasant and took our order. I ordered the Bison burger with No onions and no mayonnaise and a side of fruit, and my wife ordered the teriyaki bowl.
Our food came out to my surprise, fruit, was a slice of watermelon, (really, watermelon? shame on me for not clarifying) and sure enough, my bison burger was covered with mayonnaise and onions despite requesting neither. I asked the server to fix it, and this is where it goes off the rails....
My wife had her food, she waited a bit to start eating, she did not want to eat without me... after 5 minutes, I told her to go ahead and eat, I did not want her food to get cold.
Servers walked back and forth and never stopped and check on us... at the 15 minute mark, my wife was almost done with her meal, I flagged down a server and asked about my burger. "Oh I am so sorry, let me check on that for you.". Another 10 minutes goes by, my wife is completely done with her meal and they finally bring me my "corrected burger," which happens to be about half the size of the first burger I received. 10 Seconds later she turns around and puts the machine on our table for me to pay our bill, zero give a crap about my experience.
The server could see that I was not happy when she put the bill down on our table, and she said let me go talk to the manager to see what I can do. She came back with a little card for a free appetizer on my next visit. I chuckled and laughed that they thought I was coming back after this experience. Manager NEVER came to the table to apologize for their failure.
Next I go to pay, and our bill is way too high, They charged me for (2) bison burgers. I flagged the server down and asked why I was being charged for two, and she was surprised and said let me see if I can get that removed.
Finally, our bill was right, paid my bill and at the end of payment I was offered a free appetizer on my next visit, apparently its offered to everyone. So their little "were sorry" free appetizer card lost any credibility that it had...
It will take a while for me to forget this experience and want to go back and try again.