Jordan V.
Yelp
Let me start off by saying, I don't like leaving bad reviews nor have I ever walked out of a restaurant before, but there's a first time for everything.
My mother and I decided to eat here, since we were in the area, we were anticipating for it to be busy as we walked closer to the restaurant since there were people waiting outside as well. But, to our surprise we were told it would be a 10min wait time (I mean it was only the 2 of us, so I wouldn't think it would take that long). They asked for my mom's name (Joyce) and number, we would be sent a text when a table was ready. Less than 5 min we got the text and I heard what sounded like Joyce for 2 so went up. We approached the shorter young lady (wearing pink/white plaid shirt) and for some reason, even though we were in front of her face saying Joyce, she kept saying "huh??, Chris?" And some other random names that didn't sound remotely like Joyce. I got annoyed and literally raised my voice and said Jocelyn we got the text and showed them. They said we must have misspelled Joyce, I'm not sure how you can misspell it or even tell us 4 different names that don't sound even remotely close or even say "huh??". Better customer service would have been , "I'm sorry can you repeat that?"
We were greeted by our server (can't remember her name, but she was a young lady, light brown skin, curly hair with blue/white plaid shirt). She was nice and took our order (nachos, chicken sandwich and a steak). So we got the nachos first, makes sense, it's the appetizer. Normally while you're eating the appetizer, the entree will come 5-10min after it's been served, but this wasn't the case. We finished the entire appetizer before we got our entree and while we were waiting for 20+ min AFTER we finished our appetizer our server told us that she is JUST NOW seeing the steak being put on the grill. There was a party of 8 that she was also attending, THEY got their entrees AND appetizer before we got our entree and it was only the 2 of us. At that point my mother and I were fed up, but we gave it the benefit of the doubt and waited and waited. Still no food, after that we stood up and proceeded to walk to the front and just pay for the nachos (which at this point should've been comped so we were basically walking out).
An older lady with a grey shirt (maybe the manager?) helped us out and asked us what happened and next thing I know our server comes to our side and asks what happened and we explained to them that this a very long time just to wait and how come the entree wasn't served a little bit after the appetizer? Never has a restaurant make anybody wait that long for an entree after the appetizer. it was only us two people, not a big party. They did apologized, but it didn't feel genuine as there was no customer service after that because I kept hearing the both of them about checking the kitchen, they both left us UNATTENDED with the card reader. We COULD'VE easily left without paying at all, but we're not that kind of people. So we paid and left.
They both didn't have to leave, one could have stayed and let us know to just wait here while one of us go check. The customer service was lackluster. I'm sure the server was embarrassed considering we basically walked out the restaurant. If there was an issue already in the kitchen, that should have been assessed immediately especially if your customers are waiting for so long.
Wasted time, money, energy and appetite.
P.S.
Our receipt, not sure why it said comped when we never got the other 2. Maybe it was quicker for them just to do that since the order was sent out, who knows.